Judge.me Product Reviews App
Erfüllt die höchsten Qualitätsstandards von Shopify für Geschwindigkeit, Anwenderfreundlichkeit und Mehrwert für Händler:innen
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Customer service is poor,
Chat takes too long to respond.
UPDATE DOWNGRADING TO 1 STAR: Honestly, I should have tried another app,
the customer service continues to be slow. Now I am getting random request from judge me team for collaborator access for installing some widget that I never asked for.
Manual review request in the new version doesn't work and have to sue some other link to send reviews.
Do not fall for the 5-star reviews for this app.
UPDATE
Customer support has been better since the first.
bring my review back to 3 star
Hi there,
We understand how valuable your time is, and we sincerely apologize for the delay when checking your cases. We will make sure to inform you every step of the investigation.
To follow up with your concern, we have deployed an update for our new version and the manual review request setting should work normally on that version now.
For the collaborator request, you're right. We should have been clearer in our messages. Thank you for your feedback and for giving us the opportunity to work on the suggestions.
OK app - I dont like they want all kind of informations from customers, so customers can think its SPAM.
We're sorry to hear about your experience with our app.
We aim to ensure compliance with legal requirements and protect both merchants and customers. The text displayed is often necessary to inform customers about their rights and data usage, ensuring transparency and trust.
We understand your concerns about overwhelming customers and have taken your feedback into consideration to improve the user experience.
Aucun import automatique des avis Google, dommage, sinon l'application a l'air bien faite et le service client est très réactif.
The App seems great but I'm having a hard time for my actual reviews to show up.
Hi there,
Thank you for letting us know about the issue, sorry to hear that you're having a hard time showing the reviews.
Upon checking, it seems you have managed to show the reviews now. Great work!
In case you have any other difficulties while using the app, please don't hesitate to contact our 24/7 support team. We'd be more than happy to help.
Nice, but no multi-language support. They will tell you to install another app to to the transalation, but this is probably conflicting with the existing transaltion app on your Shopify Website and doesn't solve the problem with the emails to be sent to customers asking for reviews.
It's 2023 and multi-language support should not be a pain.
Please guys, improve your app.
Nice App
Thank you for your review! We're glad you took the time to rate us. If you have any thoughts or comments to share, we'd love to hear them. Your feedback helps us improve and serve you better!
Awesome
Thank you for taking the time to rate our app. If you have any thoughts or comments to share, we'd love to hear them. Your feedback helps us improve and serve you better!
Great app and for free but it doesn't suit us because you can't send requests in multilanguage but you can translate the widget in multilanguage. There ıs a glitch I think. Anyway still it is one of the best option to start
ho avuto un problema e sono stati rapidi nella sostituzione
Thank you for your review. Unfortunately, upon checking, we weren't able to find a previous conversation with you to identify the issue. Our team has reached out to see if there's anything we could help with. Looking forward to assisting you further!
App doesn't support Review Widget Automatic Placement inside the Tab section. I am using Shoptimed theme and if I make any changes to the theme, Review widget gets duplicated or pop-up out of the tab section. The team has to disable automatic Review Widget placement and if I make any changes to the theme, I have to request the support team for manually placing the widget inside the tab section.