Judge.me Product Reviews App
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Super Support, tolle App und guter Mehrwert :-)
Marina was excellent!
To be honest the AI chat agent was less than helpful, gave an incorrect response and I asked for a human.
Marina came on and she gave the best assistance, even going above and beyond talking to management to make sure my issue was properly addressed.
That, and she made me laugh when discussing the customers Yahoo email address, mentioning it had been a long time since she's heard that email
Love having a human, love having good support more. Overall 10/10 and Judge.me does a great job of managing reviews for me so I don't have to think about another thing for my business.
Thanks Marina!!!!
Great app and great customer service. I been using them for the last 3 years. Always instantly help when i'm stuck with issues.
Judge.me est une excellente application pour Shopify. Facile à installer et à utiliser, elle permet de collecter rapidement des avis clients et d’automatiser les demandes. Le support client est réactif. Globalement, je recommande.
This is literally a nightmare. This app will cause you so many issues.
1. Your reviews will lose “verification”
We used the app for a long time. It was very limited, so we decided to migrate away. Now we wanted to migrate back, and almost all reviews lost their “verified” status because of this app. Even the native app wouldn’t approve reviews originally collected through their own system.
2. Completely messed up coding and customization
The app claims they provide full customization. Their templates are extremely poor, so we requested a basic, minimalistic widget. We waited 3 days while support kept saying the same thing: “we escalated it” and “we’re doing everything possible.”
When they finally completed it, we ended up with both the old and new widgets showing on product pages at the same time. Collection reviews became impossible because it constantly showed JavaScript support errors.
3. Support provides false promises and doesn’t react properly
We reported the issue as urgent to understand what was happening, but customer support was completely useless. First they said everything would be resolved within 2 hours. Then they claimed the issue was affecting all websites using the app and had been escalated. After that, they told us everything was fixed — while the exact same issues were still there. No one cared to actually investigate or resolve anything.
I have honestly never seen a more unprofessional app that creates this many problems, damages your brand image, and causes you to lose money.
We’re sorry to hear that your experience was so frustrating.
After receiving your feedback, we conducted a thorough review of the concerns raised. During that process, we identified and resolved a widget-related issue, removed duplicate reviews created during a manual import, and performed a detailed audit of your review data and verification statuses.
Our investigation found that review verification statuses were not altered during the uninstall, migration, or reinstall process. We also shared a detailed breakdown of our findings and invited you to provide any historical records or screenshots that might help us investigate further if needed.
We understand that migrations between review platforms can be complex and that expectations around verification, customization, and support responsiveness are especially important. While we may not agree on every conclusion, we genuinely appreciate the opportunity to review your concerns in depth and improve where we can.
If you'd like to continue the conversation, our team remains available and willing to assist further.
Ich hatte ein Problem mit der Anzeige der Gesamtbewertungen und es wurde mir schnell geholfen und es funktioniert wieder!
This app helps us build credibility with the products we sell. Sometimes, a shipment gets delayed and folks misuse this as a shipping rating platform instead of a product platform, but for the most part, the product reviews help us.
Had some issues importing my reviews from another app into Judge.me and their support team was extremely helpful and patient. Their support team came on live chat immediately and stayed on for a long time helping me get through my issues. Very impressed!
This app is beyond worth it. Not only has it helped my business over the multiple years I’ve been using it, but the team behind this app are incredible. They are responsive, attentive and take feedback seriously. I had an issue with a feature and within a day of lodging my complaint, they had generated a fix for me. I will continue to be a user for years to come and this app is essential for online businesses.
Ich bin rundum begeistert! Der gesamte Ablauf war schnell, unkompliziert und absolut professionell. Besonders positiv hervorheben möchte ich die Mitarbeiterin Kima – sie war unglaublich freundlich, kompetent und engagiert. Sie hat sich viel Zeit genommen, ist auf alle Fragen eingegangen und hat mein Anliegen mit echter Herzlichkeit betreut. So einen persönlichen Service erlebt man wirklich selten!
Auch die Bewertung über die Judge.me App – eine kostenlose und sehr benutzerfreundliche Bewertungsapp – war super einfach und angenehm. Alles ist übersichtlich gestaltet und funktioniert reibungslos.
Insgesamt eine durchweg positive Erfahrung. Vielen Dank an das gesamte Team und ganz besonders an Kima! Ich werde definitiv wiederkommen und kann es zu 100 % weiterempfehlen!
