Judge.me Product Reviews App
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The app has slowed down the store by solid 15 points. The customer service will tell you how great and site-speed-friendly their app is - well the tests tell it clearly - the app is slowing down the store by a lot, no matter how great they think their app is. My advice - do a pagespeed test before and after installing the app, and widgets, and you'll see it for yourself.
Another thing - after uninstalling the app, they leave all their code on my website!!! I've uninstalled the app, and my speed score has still not fully recovered from before-installing and now I have to go through a bunch of code to delete whatever they've left. I would give them -5 stars, if I could.
UPDATE: The judge me support has spammed me over the last week literally everywhere. On all my personal and business emails, on forums I'm on, - and telegram, which is based on my personal phone number. How they've managed to find it, I have no idea - but it is a huge invasion of privacy. I really wish there would be a rating below 0 in cases like this. Be careful about data protection when being involved with them, I only gave them my business email, so I have no idea how they've found me on other platforms...
Hi, we definitely can run though any speed concerns you may have and help check and remove any leftover code. After uninstalling our app, we lose theme API access so we cannot automatically remove the code from your theme – this is something that affects all apps on Shopify. We can definitely go over your backend if you share some permissions with us, or if you prefer, walk you through instructions about how you can do it yourself. Our customer support team has reached out to you via the contact info available on Shopify and we are on hand to help whenever you're ready.
Yep same here, 2 stores with two different accounts even though its paid service messed up our facebook page and our store in general!
There is so much unnecessary. Moreover, why do those who comment and ask questions have to be members of my site? I don't want my clients to be bothered about it. I did not like.
We're very sorry to hear that you're having an issue with our app.
But rest assured that customers don't need to be a member to be able to review or ask a question. We have reached out to you and are happy to discuss a solution or setup that would work best for your store.
Hope to hear back soon!
Access Denied for Google Products Review Sheet , Contacted Support not resolved yet 9 days , No reply since 6 Days.
Pathetic Support.
Hi,
Founder and CEO of Judge.me here. Our support is looking into your complaint right now.
Update: As promised we checked your issue and the size of your feed was too large for our server to process. We upgraded our servers and uploaded your feed to Amazon S3. It's all good now.
App-Einbettung funktioniert nicht. Ich kann nur die Anzahl der importierten Bewertungen sehen aber keine weiteren Aktionen durchführen
Hi there, thank you for letting us know about the issue.
Our developers are working to find the cause and fix this. In the meantime, we see that the reviews have been imported and the widgets are now showing on your store.
We will follow up with you to make sure that everything is perfect now. Please feel free to reach back anytime.
Very bad service. Did not answer my e-mail and charge me although I cancelled the subscription. Do not recommended this app AT ALL unless you want to be screwed over.
goog
THIS IS NOT FREE! You have to pay to add your logo to emails or it will have a base template saying "add logo here" sent to your customers.
Hi there!
Maybe there is a confusion here.
Our four default email templates are completely free to use. In these default templates, we get the logo from your store automatically or you can upload the logo to Shopify and send us the URL.
Our custom template is available on the Awesome plan ($15/month) and gives you more customization options.
If you're looking to send review requests that have your logo and match your branding, the default templates will suffice. If you're looking to collect store reviews instead of product reviews, the custom template would work best.
Our team has reached out to clear out this concern, hope to reconnect and welcome you back soon!
Unresponsive customer service over what seems a simple fix. 2 inquires and nothing. Moving to another app, waste of my time.
Hi there,
Thank you for your review.
Last week, we had an issue with our chat/email platform and didn't manage to respond to your queries on time. We are very sorry for that.
But let us assure you that our support team is always available 24/7 and we will try our best to reply to any questions as fast as we can.
this app was doing great for my site until it started creating false reviews. it was generating bad reviews about my products. had to uninstall. don't recommend
Hi there,
We're very sorry to hear that you've got bad reviews.
While bad reviews are unavoidable while running an online store, if they are not from actual customers, there are a couple of ways to prevent them.
We offer the Web reviews restriction where you can limit the ability to leave a review to customers who receive a review request only.
Or on the Awesome plan, you can enable our Spam filter to block out spammers.
Our team has reached out to discuss both options to see which will work best for your store. Hope to hear back soon!