Judge.me Product Reviews App

A lot easier to use than I thought it would be at first. Got some brief assistance with some slightly custom stuff and my concerns resolved in minutes. Couldn't be more pleased.

Sofiane, a very professional representative- helped me solve my issue that I was having with my store reviews. Very friendly and respectful, I am happy with my experience!

* UPDATE*

Since writing this review, I was directly contacted by the team which was quite sweet. You can tell they really care. I was informed that my concerns were valid and they have actually been working on an updated version of the navigation that will be widespread very shortly.

I was given early access to the new app, and it's so much better! I find it way easier to navigate and you can tell they really listened and addressed the issues with their navigation. And as mentioned, if you are still having a hard time finding something they are available 24/7 to help and I've never waited longer than 1 minute for someone to answer.

Honestly now I don't have any issues at all with judge.me, they're great and I'd recommend them to anyone with a shopify store wanting to add reviews.

***

(Previous review):
Look it's a helpful app and it does the trick for having reviews up on your site, however I do find their app is tricky to navigate even when upgrading to awesome. Customising the look and feel of emails is super confusing and hard to navigate. It seems like their whole layout is outdated and things are poorly organised.

That being said, their customer service is quick and helpful. I just wish they fixed up the app a little bit and it would save users + their staff time by not having so many questions to ask on how to use the thing.

Customer service = great
Review collection/automation = also great
App itself/customisation = not the clearest

Support is so helpful- Would recommend to anyone looking to replace their review system

Easy to implement and customize according to your brand. Quick customer service.

Brian, the engineer, provided a very professional and reassuring answer.

Very easy to set up and using the free plan is fine for me at the moment. excellent onboarding help from Igor! thank you,

Great app so far and support has been prompt and very helpful!

so helpful and got everything set up very quickly

Igor helped resolve my issue, thank you