Judge.me Product Reviews App
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Customer service was very fast and helpful.
the service is phenomenal, especially since everything comes with the free plan for now ...have to praise the mustache of the support guy who helped me
I recently installed and utilized this app for reviews on my site. I started with the free version but it doesn't allow you to do much of anything. In order to fully test I did the trial and signed up for the "Awesome" plan.... After having support actually get email working, after many failed attempts from me, they wouldn't tell me what the problem was. Then The Facebook and Instagram push and auto push doesn't work. It fails all the time and just gets api errors from both. If you completely disconnect and re-add it "could" work one time then back to errors. Support was useless and just gave me the same instructions to disconnect and reconnect even after I told them it doesn't work.
Lastly the app is plagued with navigation from pages to settings that don't exist, the documentation is seriously lacking and tells you to go to places that don't exist.
This may have been a good app at some point but it is trash and so is the support.
We're very sorry to hear that you've been having issues with our app. Please allow us to explain each issue in more detail:
- Review request for old orders: it seems 14 Apr and 15 May were previously selected, which are after the installation date, so no extra requests were scheduled. We'll improve the error message here to make sure this is communicated more clearly.
- Facebook and Instagram auto-push: You're right. We shouldn't have sent you the repeated instructions. We deeply apologize for that. Our developers are investigating this issue to see why the error happened. However, as each Facebook page is different, it would really help if you could share with us a screenshot/screen record of how the page was connected and the permissions given.
- Wrong navigation: We've just done a complete revamp of our app and are in the process of updating our documentation. Thank you for reminding us how important that is.
Our team lead has reached out to get all these resolved. Hope to connect soon!
Awesome! Way better than Target Bay
i have 6 shopify stores and ive been using judge me for all since 4 years great support and has all features
Works flawlessly for me, I'm starting to get more and better reviews, and got my first ever review with pics! Very cool! Good app.
Wow thank you so much for completely helping me
I just added Judge.me to my Shopify store, so I can't speak to how good it is yet. I can say, though, that Ron was extremely helpful and knowledgeable. I appreciate the level of support he provided. Great start with Judge.me so far.
Very helpful and quick replies! I couldn't have handled without Soufian's help. Many many thanks!
He was excellent to work with