Judge.me Product Reviews App

Unresponsive customer service over what seems a simple fix. 2 inquires and nothing. Moving to another app, waste of my time.

this app was doing great for my site until it started creating false reviews. it was generating bad reviews about my products. had to uninstall. don't recommend

It didn't perform well and it does not have enough features like other review app does. It slows down the website. And I want a refund.

This developer has many five star reviews. I had a dispute with him, left him a bad review and lodged a complaint. This dispute could have been resolved relatively easily which probably would have caused me to remove my bad review and to have taken responsibility for my part in the dispute and to even have apologized for some things, but this developer reacted so over the top poorly to my complaint that I now feel a duty to let others know that this person does not have a clue as to how to handle a complaint properly. Because I left a bad review for him This developer harassed me. He sent me one email every five to ten minutes over the course of a little over one hour with snide remarks and profanity in them. He told me that the review I left him caused him to become livid. He repeatedly told me how angry he was. He told me that I caused him to lose business and asked me how that felt. He sarcastically wrote that he would not sleep until he had my permission because he must be responsive to the needs of his customers. After he found out that I lodged a complaint with Shopify he wrote them an email that he accidentally sent to me and in this email he called me “the customer from hell”. He wrote “We just lost a lead over your 1 star review. A single customer is about 900 USD enterprise value at current Saas multiples. Hope you are happy Shelly”. He wrote that after he was done doing some work for my shop “we go back to work for shops that appreciate what we do”. He sarcastically wrote ‘I may fall asleep in the next few hours while Linh checks your script. Don't file a complaint, OK??” He wrote: “You have been leveraging a negative app review and a "Shopify complaint" to get even more free labor out of us for free. You have already hurt our bottom line way beyond what you will every pay us. Plus, more importantly, you are taking the fun out of this business. I rarely get angry, and I like being generous. As we have been with you. But your behavior in the last 27 hours makes me livid.” He emailed me a copy of one of his good reviews. He wrote: “I won't be sleeping until I have your permission, Shelly”. He had a very childish and petulant attitude that just would not let up. He was so angry and so unreasonable that I would have literally been afraid for my safety if I did not know that he is far, far away. Many customers think very highly of this developer and are very pleased with his product and his work but I had a very poor experience with him that I would not wish on anyone. You read the reviews and make up your own mind.

Update. After he saw this new review the developer became so angry that he uninstalled his app from my store and that caused all my reviews to disappear before I could transfer them to another app. He lashed out at me childishly to hurt me in any way he could. I bet he would have hit me had I been in the same room with him. I do not think he is behaving rationally. I do not think Shopify is going to be OK with this behavior. This man continues to handle this situation so poorly that he just keeps digging himself in deeper and deeper. He just continues to make things worse for himself. He is behaving foolishly and it just goes on and on.

PJ wrote:" a new feature we developed especially for this shop. " This is not true. He told me that this feature was developed specifically for another store and I was the second store to use it .Additionally what he developed will benefit all his present and future customers so to say he developed something specifically for me is untrue. I was about ready to give up trying to use this app when PJ generously volunteered to put this new feature into place for me so the app would better meet my needs. It was nothing that I came up with and requested. It was something he had just developed for another store.

PJ wrote that he has never worked so quickly for a customer. When I contacted him about errors in the installation of this new feature PJ was on a company retreat in Bali. I repeatedly told him that any continued work for me could wait until he returned from his trip and could get to it. PJ also said that he delayed going on this trip so that this feature would be installed for me and I told PJ that that was completely unnecessary. I told him that I had never imposed a deadline on him to do this and all he had to do was tell me that he would install it when he returned from his retreat. I told him when he got it done was not an issue for me. PJ working quickly (and sloppily in my case) has to do with deadlines he imposes on himself.

As to the number of emails exchanges between us this was caused by PJ not communicating with me clearly. His emails were full of techno-jargon that I did not understand. I asked him to please stop using jargon with me and communicate in plain English, but PJ persisted in sending me emails that required me to reply asking for clarification. At one point I even paid a web developer to read PJ's emails to make sure that I understood his directions correctly.

Lastly PJ stated that they love their customers. Well they love you until they don't love you, and then watch out! When "they" don't love you it is frightening and relentless.

PJ's inability to resolve a simple dispute with me in a civil manner due to his uncontrollable anger speaks volumes about his true, very unpleasant nature.

the widget wouldnt embed. i deleted it

Worst app I ever used! Be informed that if you use this app, you won't be ever able to remove it from your webpage! It will break your codes, will break your webpage. Everything will be corrupt, and it's so terrible. Now I must create my webpage from 0 because this app breaks everything. I removed this app, but this app code stays everywhere on the page. If you try remove the code, things will be only worse!

Admin is too complicated to navigate and looks a bit too clustered. Would be great if you can make the admin page a little more user friendly.

TERRIBLE APP!!!! NEVER EVER USE THIS APP IF YOU HAVE VARIANTS!!! I added this app before black Friday to ask for more reviews as they send an email automatically and I wanted that feature. It's only when one of my customers told me he couldn't choose the variant he wanted that I found out it was making the choice of variants get bugs! After spending hours trying to find what was wrong, I found out that it was this f**** app that was making everything bug. I missed many many sells due to this problem!
NEVER USE THIS APP if you have variants in your product!!!
To reply to the reply. I didn't ask the support to help me as I found out that the app was responsible for the problem. Easy problem to solve when you remove all your apps one by one, so I was not really willing to give the support a chance to handle the problem I admit... But happy to show you what happened as I took picture and sent them to the testament them support as I thought the problem was coming from there. I checked on your app since I found on a forum that other website had the same issue with your app. But we can still discuss if course

Profound disappointment when I learned that Judge.me isn’t able to collect reviews for Print on Demand “custom” products. For whatever reason, their engineers aren’t able to figure out the “base product” upon which custom products get created in Print-On-Demand applications. Because the resulting “product” is transient, they won’t attempt to collect a review on the product. PROFOUND disappointment given the fact that others have raved about the app…. I guess those who advocate for the app don’t have customizable products.
So for those who DO have customizable product, BEWARE! This is not the review platform for you (or me)

1. Not working on Prestige Theme

2. WARNING! This app will not be removed after pressing the uninstall button. This shit stays in your code FOREVER until you remove LINE BY LINE !!!!