Judge.me Product Reviews App
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The app is good but some things are a bit difficult to navigate, however the help chat is SO HELPFUL. I was speaking with Soufiane and he was helping me to import reviews from a previous third part app and I was having difficulty. He told me to do one thing and he did the rest. My day was made. Thank you so much!
Even the app is still undergoing renovation, the customer service is always available and top-notch. Wonderful company!
Love how it automates most review related stuff.
Der var nogle problemer med knappen til at skrive et review. Deres support chat brugte en ai der ikke kunne hjælpe, men da jeg kom frem til en menneskelig agent blev problemet løst hurtigt
Support was kind and able to help me adjust a badge at the bottom of my page. I wish it would have been something easily done in the settings, but they were able to help me
It's complex, but I was able to get on chat with customer service. Ron quickly identified some key settings that were messing up my configuration. I'm now back on track and looking forward to more reviews.
I was getting frustrated with this app initially, then I discovered the live chat icon which seemed hidden away on the page. Initially it said "bot" then I typed in-human support & Cassiano answered.
He was an amazing help and extremely patient. I have a full copy of the transcript addressing all the issues I have been having for the last week.
I went from being minutes away from deleting the app to believing that it can be a great addition to my store.
Many thanks to Cassiano!
Overall, I like this app. Twice it was failing to synchronize reviews with the product groups so I've had to enlist the help of support. Each time they have resolved the issue quickly.
Ron has been very helpful understanding why I wasn't able to see the reviews on top of the dashboard.
Does what it says on the box and does it well. Really happy with the functionality and the support from Judge.me has been great.