Avis (30 484)

Note globale
5
Nombre d’avis par note
  • 98 % des avis sont des avis à 5 étoiles
  • 1 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 0 % des avis sont des avis à 1 étoiles
26 juin 2024

Happy with this app. The team (Felix specifically) also provide fast service, which is great.

In the Folds
Australie
4 mois d’utilisation de l’application
27 mai 2024

There were some parts that were difficult to understand because the language was different, but the support staff were always polite and helpful, which was very helpful.

RECOWOOD
Japon
19 jours d’utilisation de l’application
28 mai 2024

Daniel was super helpful in solving a pretty major oopsie of mine. This app has been super easy to use and the support team has their stuff together! Setup took only a few minutes and adding widgets is cut and dry. The free option is great for us starting out, and looking at some of the paid options I definitely plan to upgrade as we scale.

Aureca Outfitters
États-Unis
6 jours d’utilisation de l’application
26 mars 2024

We have Judge.me installed for more than 2 years. Assistance has been easily accessible with Judge.me. Help rendered is sincere in solving the issues for us. Today, Victor has been very patient in helping us configure and customise the carousel and review settings in our new theme. Keep up the good work, guys!

Ginger and Bear
Singapour
Plus de 4 ans d’utilisation de l’application
7 juin 2024

Great service, totally solved my problem. Thank you.

Coco Dune
Australie
Environ 3 ans d’utilisation de l’application
20 juin 2024

Hakima and Felix have been great support. Very helpful and easy to talk to, always there to help!

Sunpure Superfoods
Australie
7 mois d’utilisation de l’application
3 juillet 2024

Great App. I just had an Issue and Abraão from the team helped me in a few minutes! Always love great customer service. The App, Widgets and options are more than enough and really nice.

Anyone who is looking for reviews widgets and great support should get this APP!

Thanks

WonderKeys®
Allemagne
4 jours d’utilisation de l’application
2 mai 2024

great customer service! highly recommend this app! extremely user friendly too

Mideast Outfitters
États-Unis
Environ un an d’utilisation de l’application
16 mai 2024

I recently installed and utilized this app for reviews on my site. I started with the free version but it doesn't allow you to do much of anything. In order to fully test I did the trial and signed up for the "Awesome" plan.... After having support actually get email working, after many failed attempts from me, they wouldn't tell me what the problem was. Then The Facebook and Instagram push and auto push doesn't work. It fails all the time and just gets api errors from both. If you completely disconnect and re-add it "could" work one time then back to errors. Support was useless and just gave me the same instructions to disconnect and reconnect even after I told them it doesn't work.
Lastly the app is plagued with navigation from pages to settings that don't exist, the documentation is seriously lacking and tells you to go to places that don't exist.
This may have been a good app at some point but it is trash and so is the support.

Coffee Junkee
États-Unis
Environ un mois d’utilisation de l’application
Judge.me a répondu 20 mai 2024

We're very sorry to hear that you've been having issues with our app. Please allow us to explain each issue in more detail:

- Review request for old orders: it seems 14 Apr and 15 May were previously selected, which are after the installation date, so no extra requests were scheduled. We'll improve the error message here to make sure this is communicated more clearly.

- Facebook and Instagram auto-push: You're right. We shouldn't have sent you the repeated instructions. We deeply apologize for that. Our developers are investigating this issue to see why the error happened. However, as each Facebook page is different, it would really help if you could share with us a screenshot/screen record of how the page was connected and the permissions given.

- Wrong navigation: We've just done a complete revamp of our app and are in the process of updating our documentation. Thank you for reminding us how important that is.

Our team lead has reached out to get all these resolved. Hope to connect soon!

11 avril 2024

Great option for adding reviews to your shop. Customer service is quick to help and setup your review widget to match your website. Abderrahman was awesome to work with and fixed my issues.

Mavercade
Canada
5 mois d’utilisation de l’application