Avis (30 859)
Affiner
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Par note
Very Supportive Staff, Had some issues but Fatima helped me out and answer all of my possible questions. Highly Recommended
Customer service is poor,
Chat takes too long to respond.
UPDATE DOWNGRADING TO 1 STAR: Honestly, I should have tried another app,
the customer service continues to be slow. Now I am getting random request from judge me team for collaborator access for installing some widget that I never asked for.
Manual review request in the new version doesn't work and have to sue some other link to send reviews.
Do not fall for the 5-star reviews for this app.
UPDATE
Customer support has been better since the first.
bring my review back to 3 star
Hi there,
We understand how valuable your time is, and we sincerely apologize for the delay when checking your cases. We will make sure to inform you every step of the investigation.
To follow up with your concern, we have deployed an update for our new version and the manual review request setting should work normally on that version now.
For the collaborator request, you're right. We should have been clearer in our messages. Thank you for your feedback and for giving us the opportunity to work on the suggestions.
App works great and the customer support was awesome! Thank you.
Great product and service
I believe this is the 5 site I now move over to Judgeme. Its the only review system I'll use these days.
Very Helpful Ron fixed my issues very quickly
Great performance of app, easy transition from the Shopify Product Review app to this one.
Really helpful and knowledgeable staff have assisted me in tweaking where I can put the star ratings on my website, helping know what code I need to add and where.
They've made the daunting "web code world" navigable for me with minimum stress and 100% success. Very relieved, impressed and thankful.
so kind, helpful
Abraão extremely helpful and knowledgeable
Han did a phenomenal job helping with the installation of the app. A powerpoint with pictures and arrows were also helpful after the installation was completed.
Ann was very helpful in explaining why I was not able to see the reviews under the product name after I verified with Han that I dod see the review widget. Once again, I appreciate the excel sheet on what to do to see the widget.