Judge.me Product Reviews App

The app does what it's supposed to do. The support is readily available and very great.
But, honestly, the user interface is VERY bad. One of the worst and most counter intuitive interfaces I have ever experienced.
Settings are scattered everywhere; even the wording of parameters is a mess.
To be honest, I wouldn't use it if I were to open anther store.

Hello, can we hide the judge me reviews on products page when there is No review? It scare customers.

I had an AWSOME and kind customer service rep once named "Thanh". Then I had the same reoccurring issue that I needed help with a month later, and got connected to a woman named "Zineb" who was very dismissive and short with me as if she could care less. Then I asked her a question, and she then asked me to elaborate just so she could send me a generic copy and paste message that didn't answer my question AT ALL (only five seconds later after I elaborated). Just plain rude to me. Not sure what her issue was. It's almost as IF she had her hopes of catching me trying to verify a fake review because she immediately asked me for proof as if I was lying when Thanh never asked that.. instead, Thanh was just very helpful and kind... . I was trying to verify a REAL customer review... which isn't something that's automatically done, you have to reach out to them to help you do that every single time.

Excellent app, poor customer service. Need to beg and argue to get a simple task completed. Frustrating experiences.
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Seriously we do not prefer any communication further on this matter. Getting one single line of liquid code already need us to send a couple of e-mails, having your CS staff saying No No No No No.

Wish this review section have image upload option so I can show all people the e-mail correspondences we had yesterday.

Updated. Did not have a good experience w/ their support. They tell you if your reviews are real or not and make you prove it, which isn't cool considering their agents are random people overseas with no authority or eduction surrounding your company history. Will give them a couple more stars becuase they reached out and tried to help. The interface is decent at least.

So far everything looks great. We just installed the app, so time will tell of course. Support was extremely fast and helpful when I ran into a snag during the install.

*Update 1/4/24*
Woke up this morning and 817 reviews were duplicated on our website 23 hours ago. Contacted support and Mohamed was absolutely infuriating. He tried pushing the blame on to us for importing the reviews. We have literally been driving for the past two days and have not made any changes to our website or any of the apps installed. He kept telling us to turn off the Shop App syndication setting. Fine, that will remove the duplicates. BUT that will also prevent any new reviews collected by the Shop App from being published. So why, all of a sudden yesterday, did the Shop App syndication become a problem? And why would you try to push the blame on the customer? Nothing was changed on our end.

That is a good app for upload review, I even use it with aliexpress review importer before, but it slow down my app speed so I deleted it.

I am really Not liking this app, it doesn't offer the best features in the free version, and it is not as simple as people are saying it is

I recently began my Shopify journey and decided to give "Judge.me" a try. Having read numerous recommendations for its user-friendly interface and simple setup process, I was excited to get started.

Pros:
- Ease of Use: The app truly lives up to its reputation with an incredibly user-friendly interface. I had it up and running on my store in no time.
- Functionalities: I love the customizable review requests and automatic post-purchase review requests. They seamlessly integrate with various platforms and work like a charm.
- Support: Their support team was responsive when I had a query, which was a plus point for me.

Cons:
- Pricing: My main gripe is with the pricing of the 'Awesome' plan. While the features are undoubtedly superb, the cost seems a bit steep, especially for someone who is just starting out like me.

Overall, Judge.me offers a solid product with great functionalities and is extremely easy to install. However, I would love to see a more accommodating pricing structure for those who are new to the Shopify space. It could make the difference in turning a trial user into a long-term customer.

The app would be fine except the website is slowing down too much. Other than that it was fine for reviews.