Judge.me Product Reviews App

The app interface has improved, but some functions are still difficult to locate. A search feature would greatly assist users in finding what they need. Additionally, some widgets may not work properly at times, so it’s important to check them periodically. Furthermore, the design of the review section could be enhanced to appear more professional.

使いやすいです。たくさんのレビューが集まります。
お客様が本名で間違えて投稿してしまうことが多く、匿名への変更を依頼されることがよくあるのですが、欲を言うと匿名への変更が管理側でもできるようになると有難いです。

Has most of required review functionality. The support team helped me create a workaround for when the Reviews Widget default collects shop reviews. As I was prioritising product reviews over shop reviews (single SKU store)

Suggestions: Sometimes customers write reviews with a different email than the one used at time of purchase, in these cases, verified badges should be attached through customer name. Equally, customers make typos in their names and emails when writing reviews; In these cases, we should be able to attach the banner by manually associating the customer's review to their purchase. Thanks!

It could just be me, but I have the hardest time finding the actual reviews. I'm not in the app everyday so I have to try and remember where the simple text link is at the bottom of the reviews panel on the main app page is to go to the dashboard. Please make the review dashboard link more prominent so I dont have to search for it. I also don't get emails saying I received a review. I get promotional emails, but not ones for actual received reviews. I have no idea how to change or fix that. The rest of the app is good and I enjoy that trust factor that it gives. It is also visually appealing.

All in all a decent app for handling reviews. Import & export works, many widget options, but sometimes I wish there was a bit more customizable elements to the look of the widgets (especially for brand sensitive companies).

Very good App and easy setup. I wish there were more settings options for the texts. For Germany, it would be necessary to distinguish between formal and informal forms of address in the message texts.
But overall I really recommend this App.

My experience with Judge.me has been amazing. The platform is very easy to use, reviews collect karna simple hai, aur customer trust build karne mein bohot help milti hai. Design clean aur professional hai, aur support team bhi quick response deti hai.
Highly recommended for any online store looking to boost credibility and sales!

2 support reps I interacted with needed re-explaining the problem multiple times before they understood. Consider assigning priority support with more experienced reps to Awesome plan subscribers.

Support team lead reached out afterwards and got the devs to fix the issues I reported within a few days. This is excellent, and since the technical issues on Judge.me's side got fixed, I'm increasing my rating.

Also, missing feature: search for Q&A. You can search reviews but not questions/answers.

商品の入れ替わりが激しい業態のため、商品レビューだけでなく「ストアレビュー」もしっかりと蓄積していける点に魅力を感じて導入しました。実際に運用してみて、特に優れていると感じる点は以下の3つです。

《高度な外部連携と拡張性》
当ストアでは「CRM PLUS on LINE」や「easyPoints」と連携させて使用しています。さらに、外部の自動化ツール（Make）と連携させてレビュー依頼を送信する仕組みも構築でき、自社の運用に合わせた柔軟なフローを実現できました。

《充実したカスタマイズ機能》
ストアの要件に合わせて、ウィジェットのデザインや機能を細かく調整することが可能です。

《的確で迅速なサポート体制》
設定で不明点が出た際も、AIチャットの回答精度が非常に高く、多くは自己解決できます。有人サポートに頼る場合も、言語の壁を感じさせない極めて的確なアドバイスをいただけるため安心感があります。

あえて星を1つ減点した理由は、圧倒的なカスタマイズ性とトレードオフになっている設定の複雑さです。多機能ゆえに、設定画面の全体像を把握するのには少し時間がかかります。

初期設定のハードルは少々ありますが、それを乗り越えれば要件を妥協することなく実装できる、非常に優秀なレビューアプリです。