Judge.me Product Reviews , 26.812 recensioni
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I am unable to write a review. Could you please help me on this.
One more thing i have two shopify accounts.
Hi there,
We would definitely be happy to help with the concerns in your 2 stores.
Our team has reached out to you to sort this out. Looking forward to hearing back!
Mustapa sucks, waited over 30minutes for him just to fuck up my store, dont trust him, he will do the same for you
Cannot import reviews as advertised, import has glitch.
Hi there, thank you for letting us know about the Import bug.
Our developers have deployed a fix for this and import is working normally now. Our team has also reached out to let you know and to make sure everything is how you wanted.
Hope to welcome you back soon!
Please do not deduction of any amount in my account i requested to you because my billing cycling showing your charges please i requested to you
Hi there!
Sorry to hear that there has been confusion about when the charge was taken from your account.
Since we have a 30-day money-back policy so merchants can explore our Awesome plan freely, we're happy to refund you for this charge. Please check your billing again and if you have any other concerns, please feel free to talk to us.
Hope to have you back!
it sucks.
not working on shopify store
Hi there,
Thank you for your review. Would you be able to share with us why the app is not working on your Shopify store?
Our team has reached out to you but hasn't heard back. Our support is available 24/7 so please feel free to let us know anytime.
Looking forward to connecting soon!
App-Einbettung funktioniert nicht. Ich kann nur die Anzahl der importierten Bewertungen sehen aber keine weiteren Aktionen durchführen
Hi there, thank you for letting us know about the issue.
Our developers are working to find the cause and fix this. In the meantime, we see that the reviews have been imported and the widgets are now showing on your store.
We will follow up with you to make sure that everything is perfect now. Please feel free to reach back anytime.
This app worked great for us in 2020 and 2021. However, the app's settings change every time it updates, leading to poor email delivery and overwriting the changes we made. When we contact support, they can't explain why some settings changed without our consent. They are rude at best and make you feel like they are doing you a favour by talking to you.
There is no option to moderate unfair reviews (a disgruntled customer leaves multiple negative reviews using different email IDs or from the same ID). All you can do is hide the review, affecting the "Transparency medal". While you can hide the medals on your website, they are still displayed on the JudgeMe website. We are perfectly OK with negative reviews from customers. It helps us understand where we could do better. However, when a customer uses the review system to damage my company or have their way, my business must have the right to defend itself by hiding or removing the review without consequence (the transparency rating in this case). Judgeme does not understand this problem.
While Judgeme is still the most affordable app in the market, more is needed to make us stay. We have grown to a level where we can pay for better performance and service. We are already looking for another app, and it will only be a matter of time before we leave Judgeme.
Their native email template editor is extremely outdated and frustrating. It was okay for 2010, maybe, but not nowadays. Emails look super basic, with no upsells, nothing. We wanted to use the Klaviyo integration, but they do not support languages, so you will redirect your French, German, etc., customers to write a review to the default store (English in our case). Amazing no one has taken care of this yet, considering how many reviews and downloads they have and how many years the app has been working. If you don't need much, the app has a free plan with the basics, but if you're serious about your customer experience, scaling, and so on, look elsewhere.
Thank you so much for your feedback!
Our team is working hard to improve our Klaviyo integrations and also our email templates. We will let you know as soon as the localization is available.
In the meantime, our support team has reached out to work with you on setting up the complete email flow using our native email template. Hope it helps!
I pay for this app every month and they won't add the verified badge to newly imported reviews. So now my site has some reviews that say verified and others that do not which does not look good at all. One star