Judge.me Product Reviews App
パフォーマンス、デザイン、統合性のすべてにおいて、最高水準を満たしています。 新しいウィンドウで開くの詳細を確認する
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Updated. Did not have a good experience w/ their support. They tell you if your reviews are real or not and make you prove it, which isn't cool considering their agents are random people overseas with no authority or eduction surrounding your company history. Will give them a couple more stars becuase they reached out and tried to help. The interface is decent at least.
Thank you for letting us know about your issue and sorry for the frustration.
Judge.me prides itself on being a trusted review platform and we have a strict authenticity policy. We automatically verify reviews based on detecting historical order information from Shopify, and our customer support team will verify reviews collected from other sources (e.g. imported reviews or from the web) as long there is evidence that the reviews are associated with a genuine purchase or order from your store. The process is easy - simply send us a screenshot with the relevant orders. That said, you are free to disable this feature if you prefer (we have also done this for you).
We're sorry to hear that our customer support agents weren't able to address your concern adequately. We do have agents located all across the globe who are well versed on our products and features to be able to provide timely customer support. Our customer support team has reached out to you and we are available to help and will be following up on your concerns.
Look forward to connecting soon!
So far everything looks great. We just installed the app, so time will tell of course. Support was extremely fast and helpful when I ran into a snag during the install.
*Update 1/4/24*
Woke up this morning and 817 reviews were duplicated on our website 23 hours ago. Contacted support and Mohamed was absolutely infuriating. He tried pushing the blame on to us for importing the reviews. We have literally been driving for the past two days and have not made any changes to our website or any of the apps installed. He kept telling us to turn off the Shop App syndication setting. Fine, that will remove the duplicates. BUT that will also prevent any new reviews collected by the Shop App from being published. So why, all of a sudden yesterday, did the Shop App syndication become a problem? And why would you try to push the blame on the customer? Nothing was changed on our end.
Hi there, thank you for your feedback.
Our team has been looking into the issue and was able to find the root cause. Both the reviews from Shop App and from Judge.me should be showing normally now, without duplications.
Our apologies for the duplicated reviews and for making you feel like it was your fault. We will make sure this won't happen again.
Wish the app had a better UI and customization in the emails. The support is extremely helpful. Recommend it. EDIT: Make the app more customizable. Terrible customization.
I hoped it will make it easy to import reviews from Etsy, Trustpilot and eBay (and maybe Google Shopping and Amazon too if we needed) but all I can see is some unknown integrations (for us in the UK at least) or the possibility of doing it manually via CSV.
I suppose Judge.me is more like a Trustpilot competitor and not really focussed enough on bringing in reviews from other platforms and marketplaces as well, despite the customer support insisting that thats their best feature.
There is a way to read Etsy reviews as long as we also install the paid Shuttle app which we don't need as we do already integrate with Etsy via Shopify Marketplace Connect.
In comparison, the Fera Product Reviews App makes it fairly easy to import the JSON file with reviews we download from Etsy.
Fera also imports easily our reviews from Trustpilot and Google Shopping which Judge.me claim are covered by copyright.
While for eBay and Amazon, despite the same copyright excuse, the Opinew Product Reviews App UGC can also import easily our reviews from these marketplaces.
It is a shame though that none of these apps can do the job fully and properly. :(
The Judge.me chat support person told me that we can import the reviews manually via CSV and do it easily with their AliExpress integration. But we're not interested in AliExpress at all while apps like this are meant to help towards automating things not doing manually. I can get ChatGPT to write for me the code for my own app and do it manually...
This app is not for us at all and I'm frankly disappointed given the many positive reviews but I'm taking it that most people use it the same way we use Trustpilot.
Thank you so much for your detailed review! We understand the importance of centralizing your reviews from different sources to your Shopify store.
Unfortunately, as our agent mentioned, a lot of these marketplaces (Amazon, Trustpilot,...) claim copyright on their reviews, and while it's still possible to import them, it's always best to be cautious.
Having said that, our team is in the process of making it easier to import from platforms without copyright concerns. We'll first start with accepting JSON file from Etsy and expand from there.
We have reached out to you to discuss this further and we would love to hear more of your feedback on how we could improve this to benefit you and other merchants.
Great customer support.
However, it was no good for us as they don't allow you to change star shape from rounded to hard edges. So it has a pretty cheap look and feel to it. Perhaps good for dropshipping stores but not higher end products.
Hi there!
Thank you for your feedback.
The star shapes bare Judge.me branding so we don't support changing it from rounded to hard edges by default. However, it can be achieved with Javascript and CSS.
If you're feeling technical or have a developer with you, we're very happy to share with you some tips and tricks to make this happen.
Thank you for leaving a review! We noticed there wasn’t any comment included, and we’ve already reached out privately to make sure everything’s running smoothly. If you faced any issues or have feedback to share, we’d love to hear from you and help make things right.
We're sorry to hear of your frustrating experience.
The ways in which we use and process personal data are GDPR compliant, we only collect the personal data required to operate our services. We are also processing your data erasure request and will update you shortly once this is done.
The reviewer however, has full control over what is public or not, including the reviews. They can at any time unpublish their reviews or even completely delete them.
In addition, the reviewer can choose how their name is displayed, including making it anonymous. They are free to change this whenever they want by logging in to their profile. This is to give reviewers more control over their reviews and their data.
We understand that the reviewer name logic could be improved and this is something that the team is working on.
Our team lead has been trying to get in touch to explain and we look forward to be able to connect with you.