Judge.me Product Reviews App

Judge.me Product Reviews App

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2023년 8월 8일에 편집됨

Updated. Did not have a good experience w/ their support. They tell you if your reviews are real or not and make you prove it, which isn't cool considering their agents are random people overseas with no authority or eduction surrounding your company history. Will give them a couple more stars becuase they reached out and tried to help. The interface is decent at least.

Organics Ocean
미국
앱 사용 기간 대략 2개월
답글 Judge.me개 2023년 8월 11일

Thank you for letting us know about your issue and sorry for the frustration.

Judge.me prides itself on being a trusted review platform and we have a strict authenticity policy. We automatically verify reviews based on detecting historical order information from Shopify, and our customer support team will verify reviews collected from other sources (e.g. imported reviews or from the web) as long there is evidence that the reviews are associated with a genuine purchase or order from your store. The process is easy - simply send us a screenshot with the relevant orders. That said, you are free to disable this feature if you prefer (we have also done this for you).

We're sorry to hear that our customer support agents weren't able to address your concern adequately. We do have agents located all across the globe who are well versed on our products and features to be able to provide timely customer support. Our customer support team has reached out to you and we are available to help and will be following up on your concerns.

Look forward to connecting soon!

2024년 1월 4일에 편집됨

So far everything looks great. We just installed the app, so time will tell of course. Support was extremely fast and helpful when I ran into a snag during the install.

*Update 1/4/24*
Woke up this morning and 817 reviews were duplicated on our website 23 hours ago. Contacted support and Mohamed was absolutely infuriating. He tried pushing the blame on to us for importing the reviews. We have literally been driving for the past two days and have not made any changes to our website or any of the apps installed. He kept telling us to turn off the Shop App syndication setting. Fine, that will remove the duplicates. BUT that will also prevent any new reviews collected by the Shop App from being published. So why, all of a sudden yesterday, did the Shop App syndication become a problem? And why would you try to push the blame on the customer? Nothing was changed on our end.

Retuned Jewelry
미국
앱 사용 기간 대략 2개월
답글 Judge.me개 2024년 1월 12일

Hi there, thank you for your feedback.

Our team has been looking into the issue and was able to find the root cause. Both the reviews from Shop App and from Judge.me should be showing normally now, without duplications.

Our apologies for the duplicated reviews and for making you feel like it was your fault. We will make sure this won't happen again.

2019년 7월 18일

1.Why are the commenters for each comment the same name, and the name will change, eventually becoming the last customer name for the comment; 2.The comments on the website are very slow, and the comments have not been displayed for three days.

Casidress
중국
앱 사용 기간 29일
답글 Judge.me개 2019년 7월 22일

Hi Casi Dress,

Founder and CEO of Judge.me here. I tried calling you to answer your questions, but your phone number didn't work so please allow me to answer via a review reply here.

1) This is happening because you are creating reviews with the same email address. If you create reviews with different email address for each review, then the name will be different for each review.

Note: Different email address can be as simple as example@me.com, example+1@me.com, example+2@me.com, etc, which all go to example@me.com but are technically different email addresses.

2) Our reviews are stored in Shopify metafields so they will load as fast as any other part of the Shopify website. If reviews don't show while you expect them to, this may be because you have autopublish for new reviews disabled, meaning you need to approve each review from the admin manually (or of course turn autopublish on).

Please reach out to our customer support, we have 24/7 teams available to help you. We can go on a call with screen share to help you with any questions or confusion you have about our app.

Hope to hear from you soon!

2021년 1월 9일

That is a good app for upload review, I even use it with aliexpress review importer before, but it slow down my app speed so I deleted it.

Kinsleys Kitchenware Shop
홍콩(중국 특별행정구)
앱 사용 기간 26일
2021년 5월 23일

The app would be fine except the website is slowing down too much. Other than that it was fine for reviews.

Southern Yummy CBD
미국
앱 사용 기간 22일
답글 Judge.me개 2021년 5월 23일

Hi,

Founder and CEO of Judge.me here.

Our apps load via metafields (same host/speed as rest of your Shopify page) and all our files are loading from a dedicated CDN network (KeyCDN).

Our support will reach out to you to go over your concerns.

2017년 7월 10일에 편집됨

Not a bad app in regards to features and use, however this one app increaed my page load time by 5.4 seconds. (waiting for cdn.judge.me)

Test on pingdom.com with app - 8.26 seconds,
Test on pingdom.com after removing app - 1.23 seconds

In the internet of today that is an astronomical increase, and makes this app entirely unusable for any store. Suggest everyone test to make sure that this doesn't keep occurring

Trendsolar
캐나다
앱 사용 기간 22일
2022년 3월 9일에 편집됨

Wish the app had a better UI and customization in the emails. The support is extremely helpful. Recommend it. EDIT: Make the app more customizable. Terrible customization.

Hystar
미국
앱 사용 기간 7일
2023년 4월 14일

I signed up for Judge.me and immediately had issues with the formatting of the reviews on our PDPs. It is now the third day in a row where they claim to fix the issues, I check later, and the issues are still there or now exist somewhere else. Giving them another chance before I switch to a different app.

Roam Tags
미국
앱 사용 기간 7일
답글 Judge.me개 2023년 5월 24일

Thank you for giving us another chance to work with your store. Our team lead has reached out and will make sure the issue is fully resolved.

Looking forward to continue growing with you!

2023년 9월 18일

Great customer support.
However, it was no good for us as they don't allow you to change star shape from rounded to hard edges. So it has a pretty cheap look and feel to it. Perhaps good for dropshipping stores but not higher end products.

Pixie Wing
뉴질랜드
앱 사용 기간 5일
답글 Judge.me개 2023년 9월 23일

Hi there!

Thank you for your feedback.

The star shapes bare Judge.me branding so we don't support changing it from rounded to hard edges by default. However, it can be achieved with Javascript and CSS.

If you're feeling technical or have a developer with you, we're very happy to share with you some tips and tricks to make this happen.

2023년 11월 1일

I did a few tests and each time the name was automatically changed on the reviews. Why??

Kaplumbaya
프랑스
앱 사용 기간 대략 23시간