Judge.me Product Reviews App

Judge.me Product Reviews App

리뷰 (36,676)

전체 평점
5
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2024년 8월 31일

Extremely Disappointed with the Poor Customer Service! less that 1 star

I am absolutely shocked by the level of unprofessionalism and poor customer service I experienced with this company. The representative I dealt with was unbelievably frustrating to communicate with. He pretended not to understand me and took forever just to say a few words. It felt like he was wasting my time intentionally!

Even worse, he practically told me that I needed to figure everything out on my own, implying that they don't actually do anything to help their customers. If you don’t understand something, too bad—you’re on your own. I have never encountered such a lack of support and unwillingness to assist in any business. This was truly an eye-opener, and I am beyond disappointed. I will not be recommending this company to anyone. They need to seriously improve their customer service standards. Unbelievably poor service!

CREATIONS BY TG
미국
앱 사용 기간 8개월
답글 Judge.me개 2024년 9월 9일

We sincerely apologize for the experience you had with one of our agents. This is far below our usual standards and we take full responsibility for the miscommunication and lack of help in resolving your concerns.

On a brighter note, our team is trying to make importing reviews from Etsy easier than ever. We would love the opportunity to make this right and restore your confidence in our app. In the meantime, our team leads have reached out personally to help get all current reviews imported. Hope to hear back soon!

2024년 10월 30일

I think this app is so terrible that I'm almost positive that they are cherry picking reviews. My god the UX is so bad and the smug support people are terrible. I hate this app :) Figuring out now how to extract our reviews and move on from the pile of trash that is Judge me.

Run 619 Insoles
미국
앱 사용 기간 1년 초과
답글 Judge.me개 2024년 11월 5일

We're very sorry to hear that your experience with our app has been frustrating. We understand that you've run into an issue while importing reviews with a CSV file. As each file is different, we would really appreciate it if you could send us the file to take a further look. Importing can be confusing the first time but it should get easier over time, and we're here to help you with that.

2024년 8월 4일

Awful support and constant technical issues. We've been using Judge.me for 3 years across 7 of our Shopify stores, but enough is enough. They misled us into their paid plan with promises of collated reviews across our global stores. Now, they claim a 'technical glitch' is preventing reviews from our Indian store (teacurry.com) from showing on our international store (teacurry.us). It’s been three days of major sales losses, and they remain completely indifferent to our situation. With no solution in sight, we're forced to switch to another review app. Avoid using them for your store at all costs. There are plenty of other providers who won't deceive you with false promises.

TEACURRY
인도
앱 사용 기간 3년 초과
2024년 8월 4일

Appalling support and endless technical issues. We've relied on Judge.me for the past 3 years across 7 of our Shopify stores, but we're done. They duped us into their paid plan by promising collated reviews across our global stores. Now, they blame a 'technical glitch' for why reviews from our Indian store (teacurry.com) aren’t showing on our international store (teacurry.us). It's been three days of massive sales losses, and they remain completely indifferent to our plight. Still no solution, so we’re forced to find another review app. Avoid using them for your store at all costs. There are plenty of other providers who won't deceive you with false promises.

TEACURRY
인도
앱 사용 기간 2년 초과
2024년 8월 4일

Terrible support and constant technical issues. We've used Judge.me for the past 3 years across 7 of our Shopify stores, but we've had enough. They tricked us into their paid plan with promises of collated reviews across our global stores. Now, they blame a 'technical glitch' for why reviews from our Indian store (teacurry.com) aren’t appearing on our international store (teacurry.us). It’s been three days of significant sales losses, and they remain completely indifferent to our situation. Still no solution, so we're forced to find another review app. Avoid using them for your store at all costs. There are many other providers who won't deceive you with false promises.

Buddha Natural
인도
앱 사용 기간 1년 초과
2024년 10월 9일

it is randomly sending out product review request even if the request is turned off

alibuy
헝가리
앱 사용 기간 1년 초과
답글 Judge.me개 2024년 10월 17일

Thank you for your review and for notifying us of this issue. Upon checking, the review request has been off and all requests have been skipped, except for 2, which seem to have been scheduled manually. We have reached out to you to see if those are the 2 requests you were referring to, or if you have any other information that could help us investigate the issue further. Looking forward to hearing back!

2024년 8월 4일

Appalling support and endless technical issues. We've relied on Judge.me for the past 3 years across 7 of our Shopify stores, but we're done. They duped us into their paid plan by promising collated reviews across our global stores. Now, they blame a 'technical glitch' for why reviews from our Indian store (teacurry.com) aren’t showing on our international store (teacurry.us). It's been three days of massive sales losses, and they remain completely indifferent to our plight. Still no solution, so we’re forced to find another review app. Avoid using them for your store at all costs. There are plenty of other providers who won't deceive you with false promises.

Ivory Natural
인도
앱 사용 기간 9개월
2024년 11월 3일

I was disappointed with this app as it failed to deliver on the promises made. The features and functionality were not as advertised, leading to a frustrating user experience. Support was unhelpful and slow to respond, making it difficult to resolve issues. Overall, the app did not meet my expectations based on its descriptions and reviews.

Viherbs
아랍에미리트
앱 사용 기간 대략 1개월
답글 Judge.me개 2024년 11월 6일

Thank you for sharing your feedback. We’re sorry to hear that the app didn’t meet your expectations. We're constantly working on improving the app, especially for multilanguage stores like yours. Hope we can address your concerns soon!

2024년 10월 19일

AVOID AVOID AVOID AVOID AVOID AVOID AVOID…

You can ask anyone for review so they are not really verified buyer reviews!!!

Not well maintained app, currently 3 versions behind with bugs out of the box. Also not capable of looking up all previous orders, You can’t send request manually, as you get AxiosError: Request failed with status code 422 , If you want to ask for previous orders reviews you have to create a CSV file. Absolutely horrendous and obnoxious app to use.

Pipe Laying Tools
영국
앱 사용 기간 7일
답글 Judge.me개 2024년 10월 27일

We're truly sorry for the frustrating experience you had and appreciate the details you provided.

While we do allow merchants to ask anyone for reviews (this helps stores collect feedback from offline sales for example), we make sure to only verify reviews from a buyer.

It appears that your experience is specifically for WooCommerce. The Shopify and WooCommerce versions of our app are separated, and the functionality can differ between platforms. This might explain some of the issues you've encountered. Regardless, we'd love to work with you to resolve any remaining issues.

2024년 9월 2일

I'm extremely disappointed with the Judge.me Product Reviews App, especially after my recent experience with their support team. After Abraão ran some code on my Shopify store, a significant portion of my product images were removed, leaving my store in a complete mess. To make matters worse, he acted like nothing had happened and offered no solution to fix the problem.

To add insult to injury, his manager Carlos was even worse. I showed him video proof of how my store looked before his staff messed it up, and he kept playing it off like nothing happened. This experience has been incredibly frustrating and has caused serious disruption to my business. I would not recommend this app to anyone, and I certainly won't be using it again. Proceed with caution if you value your store's integrity."

LuxNovaHub
미국
앱 사용 기간 대략 14시간
답글 Judge.me개 2024년 9월 9일

We understand how frustrating it must have been to encounter these issues, and we apologize if our communication and support were not as helpful as they should have been.

We would appreciate the opportunity to discuss this with you further and do everything we can to help resolve the matter. Please feel free to reply to our email, and we will prioritize your case immediately.