Judge.me Product Reviews , 26 708 vurderinger
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Etter vurdering
don't use this app ,it's terrible, don't use this app ,it's terrible don't use this app ,it's terrible
I've had this app for a year and suddenly nothing works. Unless I pay for more than I need. My biggest problem is that the app wants me to update but the details raise red flags. Why do you need a customers phone #….I don;t ask for it. And why location details? That has nothing to do with a review. you just seem to be gathering data from my customers for some reason that isn't pertinent to the focus of the app. WHY? there is not place to get answers. I had a problem last month and never got a solid answer but I had to do other work, so havn't pressed. I need a place to go to find out how this app that worked a t first is now so messed up it is useless. Plus you give me no options for WHAT data I will allow you to collect. You don't need my customers IP address, unless you are working for the government. Get some decent answers that are easy to find and implement or I can't recommend.
Hi,
Founder and CEO of Judge.me here.
The Shopify permissions you are accepting cover the data needed to run all features of our app: SMS requests, showing review location, etc.
We are not doing anything with that info unless you enable those features in our app.
Apps on Shopify can only ask for permissions needed to run the app, per Shopify policy.
Hope this clarifies things. Our support has reached out to you and we hope to talk more soon.
the fact that judge.me doesn't allow in-email reviews of multiple items at a time, and rather requires reviewers to click on separate buttons of each item in the email is wayyyyyy too much friction. also, requiring buyers to leave a title and review, rather than just stars and having the other fields optional, is another source of friction. it's unfortunate because judge.me integrates with my accordian tabs app, but the reviews emails are just way too messy.
Stay clear of the Live Chat rep called Dang. He cant understand english and it took me 3 times to explain the troubles I was having with the judge.me app - not good at all!
Had this app for over a year and it only collected 13 reviews a year ago and no more. I upgraded to $15 a month. Still no more reviews collected via this app. All my customers went directly to my website and left their reviews directly. Just a terrible app.
Hi,
Founder and CEO of Judge.me here.
We looked into your situation and noticed the following:
- The review request emails we sent had a 50% open ratio and 10% click ratio
- Buyers who clicked our emails ordered 5 more times at your shop
- You used our multi reviews template, so reviews were left on the product page rather than via email
- There must have been an issue on your page, potentially having another review app installed on the product page or some other conflict.
Our support team has reached out to discuss the issue further privately.
We can make this right and look forward to doing so. Our software is very effective and something went wrong here, which we understand is very frustrating.
Many features seemed good, but then I discovered, and it's a massive, deal-breaking BUT...If a customer unsubscribes from receiving reviews request etc emails via judge.me from a PARTICULAR store, then they are unsubscribed from ALL stores. A person should be unsubscribing from receiving requests from a particular store only. If I knew this I would never have joined the paid plan. Surely this can be resolved?! Who in their right mind would pay for such a system...
My account hasn't been working for months. I've contacted customer support for help and can't receive any help.
Hi,
We're very happy to learn that our support has reached out and resolved your issue.
Please feel free to let us know in case any other problem arises. Our support team will be there to help 24/7!
Update 3.1.2021 this app continues to be a problem. I have contacted support because of unused Javascript on my website. Support again has failed to help. I am removing this horrible app from my store. Support is terrible! This app is a rip off! I have tried using this app for the last 3 months and I am not happy at all. Chat support is not helpful. The google review feed data is not correct, google emails me weekly that my review feed data is WRONG. It is missing the brand name, and all product sku's are sent incorrectly. I have sent many messages, without any resolution to my problem. Not to mention, I am not even able to upload reviews manually CSV or XLS. This a waste of $15 a month!
Hi,
Founder and CEO of Judge.me here.
Sorry for the bad experience.
We're researching what went wrong here and will reach out very soon.
The email review form is not compatible with Outlook. So customers using Outlook as an email client on their computer will receive a broken Star rating form when they receive a review email. It's hard enough to get people to leave a product review; sending them a broken email is not going to help matters. Yes, there is text on the page "Trouble filling out the form? Directing the reader to "Write a review on the web" but again this is another hurdle the user has to jump to leave a review. I recommend choosing a different customer review app that directs the recipient to leave a review on a dedicated landing page, that way you avoid email client compatibility issues.
Hi,
Founder and CEO of Judge.me here.
We have email template settings that are optimized for Outlook. Our support team has reached out to you with the solution.
Hope this helps!
PJ
If you want to allow customers to submit photo they charge $15, that's totally way too expensive based on option they offer.
This app totally not worth the price $15, while shopify plan is $29 they charge for this useless app $15/month
Hi Markozy,
Review photos and review videos are now 100% free :)