Judge.me Product Reviews App
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very slow app and doesn't work properly all the time. Just to load settings, it's extremely slow. Overrated app
Thank you for letting us know about your issue and sorry for the frustration.
If you're checking in Safari, there might be a few configurations that could have caused this. Our team has reached out to you to find out the exact causes. Looking forward to connecting soon!
the fact that judge.me doesn't allow in-email reviews of multiple items at a time, and rather requires reviewers to click on separate buttons of each item in the email is wayyyyyy too much friction. also, requiring buyers to leave a title and review, rather than just stars and having the other fields optional, is another source of friction. it's unfortunate because judge.me integrates with my accordian tabs app, but the reviews emails are just way too messy.
Stay clear of the Live Chat rep called Dang. He cant understand english and it took me 3 times to explain the troubles I was having with the judge.me app - not good at all!
Had this app for over a year and it only collected 13 reviews a year ago and no more. I upgraded to $15 a month. Still no more reviews collected via this app. All my customers went directly to my website and left their reviews directly. Just a terrible app.
Hi,
Founder and CEO of Judge.me here.
We looked into your situation and noticed the following:
- The review request emails we sent had a 50% open ratio and 10% click ratio
- Buyers who clicked our emails ordered 5 more times at your shop
- You used our multi reviews template, so reviews were left on the product page rather than via email
- There must have been an issue on your page, potentially having another review app installed on the product page or some other conflict.
Our support team has reached out to discuss the issue further privately.
We can make this right and look forward to doing so. Our software is very effective and something went wrong here, which we understand is very frustrating.
Many features seemed good, but then I discovered, and it's a massive, deal-breaking BUT...If a customer unsubscribes from receiving reviews request etc emails via judge.me from a PARTICULAR store, then they are unsubscribed from ALL stores. A person should be unsubscribing from receiving requests from a particular store only. If I knew this I would never have joined the paid plan. Surely this can be resolved?! Who in their right mind would pay for such a system...
It just doesn't work.
Thank you for letting us know about the issue you had with the Get Started flow. As we haven't managed to replicate the issue, we have attempted to fix it by adjusting the flow for your store. When possible, could you please help refresh the page and try again? Appreciate your help with this!
They changed my settings without our permission
don't use this app ,it's terrible, don't use this app ,it's terrible don't use this app ,it's terrible
My account hasn't been working for months. I've contacted customer support for help and can't receive any help.
Hi,
We're very happy to learn that our support has reached out and resolved your issue.
Please feel free to let us know in case any other problem arises. Our support team will be there to help 24/7!
Update 3.1.2021 this app continues to be a problem. I have contacted support because of unused Javascript on my website. Support again has failed to help. I am removing this horrible app from my store. Support is terrible! This app is a rip off! I have tried using this app for the last 3 months and I am not happy at all. Chat support is not helpful. The google review feed data is not correct, google emails me weekly that my review feed data is WRONG. It is missing the brand name, and all product sku's are sent incorrectly. I have sent many messages, without any resolution to my problem. Not to mention, I am not even able to upload reviews manually CSV or XLS. This a waste of $15 a month!
Hi,
Founder and CEO of Judge.me here.
Sorry for the bad experience.
We're researching what went wrong here and will reach out very soon.