Judge.me Product Reviews App

great and super fast support. Solved my issues immediately. Thanks guys :)

edit:
what seemed to be good changed into a nightmare. We have to check manually which vouchers have actually been created, since the app is buggy with that functionality according to support. Worst thing is, our customers come back to us saying they cannot use the vouchers

We faced significant challenges while integrating Judge.me widgets into our theme. The process was plagued by bugs, requiring us to repeatedly explain the same issue to different chat support agents, which was both time-consuming and frustrating. Unfortunately, after nearly a month of setup, we still didn’t receive a satisfactory solution. Some of the support advisors were rude and not very helpful.

To make matters worse, on the day of our planned launch, we discovered that the 4,000+ reviews we had collected over 5 years couldn't be displayed on Google Shopping due to policy restrictions. This was a major dealbreaker, as Google Shopping visibility was essential for us. Ultimately, we decided not to move forward with Judge.me as our review app. Disappointed with the entire experience.

I hoped it will make it easy to import reviews from Etsy, Trustpilot and eBay (and maybe Google Shopping and Amazon too if we needed) but all I can see is some unknown integrations (for us in the UK at least) or the possibility of doing it manually via CSV.

I suppose Judge.me is more like a Trustpilot competitor and not really focussed enough on bringing in reviews from other platforms and marketplaces as well, despite the customer support insisting that thats their best feature.

There is a way to read Etsy reviews as long as we also install the paid Shuttle app which we don't need as we do already integrate with Etsy via Shopify Marketplace Connect.
In comparison, the Fera Product Reviews App makes it fairly easy to import the JSON file with reviews we download from Etsy.
Fera also imports easily our reviews from Trustpilot and Google Shopping which Judge.me claim are covered by copyright.

While for eBay and Amazon, despite the same copyright excuse, the Opinew Product Reviews App UGC can also import easily our reviews from these marketplaces.

It is a shame though that none of these apps can do the job fully and properly. :(

The Judge.me chat support person told me that we can import the reviews manually via CSV and do it easily with their AliExpress integration. But we're not interested in AliExpress at all while apps like this are meant to help towards automating things not doing manually. I can get ChatGPT to write for me the code for my own app and do it manually...

This app is not for us at all and I'm frankly disappointed given the many positive reviews but I'm taking it that most people use it the same way we use Trustpilot.

I can only change 30 charakters so i cant translate reviews by myself and the aliexpress translator is trash

Paid for the first month and probably wont renew, there is no way to customize the colors of the panels. would be so easy to implement and it fell short

So far everything looks great. We just installed the app, so time will tell of course. Support was extremely fast and helpful when I ran into a snag during the install.

*Update 1/4/24*
Woke up this morning and 817 reviews were duplicated on our website 23 hours ago. Contacted support and Mohamed was absolutely infuriating. He tried pushing the blame on to us for importing the reviews. We have literally been driving for the past two days and have not made any changes to our website or any of the apps installed. He kept telling us to turn off the Shop App syndication setting. Fine, that will remove the duplicates. BUT that will also prevent any new reviews collected by the Shop App from being published. So why, all of a sudden yesterday, did the Shop App syndication become a problem? And why would you try to push the blame on the customer? Nothing was changed on our end.

Great customer support.
However, it was no good for us as they don't allow you to change star shape from rounded to hard edges. So it has a pretty cheap look and feel to it. Perhaps good for dropshipping stores but not higher end products.

I recently began my Shopify journey and decided to give "Judge.me" a try. Having read numerous recommendations for its user-friendly interface and simple setup process, I was excited to get started.

Pros:
- Ease of Use: The app truly lives up to its reputation with an incredibly user-friendly interface. I had it up and running on my store in no time.
- Functionalities: I love the customizable review requests and automatic post-purchase review requests. They seamlessly integrate with various platforms and work like a charm.
- Support: Their support team was responsive when I had a query, which was a plus point for me.

Cons:
- Pricing: My main gripe is with the pricing of the 'Awesome' plan. While the features are undoubtedly superb, the cost seems a bit steep, especially for someone who is just starting out like me.

Overall, Judge.me offers a solid product with great functionalities and is extremely easy to install. However, I would love to see a more accommodating pricing structure for those who are new to the Shopify space. It could make the difference in turning a trial user into a long-term customer.

Updated. Did not have a good experience w/ their support. They tell you if your reviews are real or not and make you prove it, which isn't cool considering their agents are random people overseas with no authority or eduction surrounding your company history. Will give them a couple more stars becuase they reached out and tried to help. The interface is decent at least.

We are downgrading our review from 5 stars to 2 stars after several years of use, as this rating now better reflects our overall experience with Judge.me.

Judge.me is clearly built with good intentions. The interface is clean, the app is easy to use, and customer support is responsive, human, and available 7 days a week. On that front, nothing to say — the team genuinely tries to help within the limits of how the product is designed.

However, we are now facing a much more serious concern:
we are starting to doubt Judge.me’s ability to reliably fulfill its primary purpose — collecting reviews.

We have a significant number of POS sales, with real human interactions and customers who are genuinely willing to leave reviews. Even accounting for the usual delay between a purchase and a review, the gap we are seeing is far too large to be considered normal. At this point, we are no longer talking about optimization — but about trust in the system.

A reminder system that works against review collection

The core issue is the reminder logic.

Reminders are not sent if the initial review request email is not opened.
This rule is:
• counter-intuitive,
• poorly documented during setup,
• and discovered only after investing a lot of time configuring reminders.

In real-world scenarios — especially with POS customers — many people:
• see the subject line but don’t have time to open,
• miss the email entirely,
• or intend to come back later.

These are precisely the cases where reminders are most useful.
Instead, the system prioritizes reminding people who already opened the email and chose not to act — which statistically makes far less sense.

The result: a carefully configured reminder system that simply doesn’t trigger in many real-life situations, leading to an artificially low review rate.

Needing to rely on an external tool like Klaviyo only to compensate for this design choice is not a reasonable solution. At that point, it may be more efficient to invest in another review app altogether.

Growing concerns, not an isolated case

After investigating further, we realized that we are not alone in experiencing unusually low review rates despite having many orders and correct setups. This reinforces our concern that this is not just a configuration issue, but a product design problem.

Additional issues
• The “All Reviews” page significantly hurts performance, especially on mobile, with poor LCP, TBT and CLS scores — which is a real SEO and Core Web Vitals issue.
• There is still no way to create dynamic collections based on:
• most-reviewed products,
• best-rated products,
• or recently reviewed products.
• Custom questions are displayed raw and often dominate the visual space, while written reviews — which require real effort from customers — become secondary. Summarized insights (e.g. “99% of customers were satisfied”) would be far more useful and less intrusive.

Final thoughts

Judge.me remains a well-intentioned app with strong support, but good intentions and nice UI are not enough if the review collection mechanism itself is flawed or overly restrictive.

For a review app, collecting reviews is not a secondary feature — it is the product.
Right now, too many key decisions work against that goal, and that’s why we can no longer confidently recommend it as a reliable long-term solution.