Judge.me Product Reviews App
Oppfyller Shopifys høyeste kvalitetsstandarder for hastighet, brukervennlighet og forhandlerverdi
Omtaler (36 676)
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Etter vurdering
Overall the styling of this app is pretty old, it looks like it's been created in the 2010s. If you want to have it look modern prepare for some serious CSS rewriting and even JS hacking.
The support is good, but it just seems like the architecture behind this was bad from the start and everything custom needs a workaround.
The translation part is pretty bad, I've got a store in both english and romanian and the translation just doesn't sound romanian.
There is no way to adjust the translated texts in the review widget, you have to either accept the default translation or write custom JavaScript to intercept those texts and change them in the page. Doing that causes a flicker where you see the initial text first, then the it quickly changes to your text. You just need to hope the client doesn't notice.
The multi-language review emails allow translation, but you can only set change the text. The product title, which is outside your control, stays in the language set in the admin(EN in my case). So you end up with an email in romanian with products titles in english.
There is currently no way to change this at this point.
This app is just not made for stores that use more than one language at the same time.
Found all this after spending about 3 weeks of my extra time customizing it.
Thank you for your detailed feedback. Our team is working on adjusting the Romanian based on your suggestions. In the meantime, hope the workaround works out well.
For the product titles in the review request emails, while we have had this on our radar, we haven't yet found the best way to make this happen. We'll continue researching this subject and keep you updated with the progress. If you have any other suggestions, we're all ears!
start using it. not sure how it will turn out later
Thank you for choosing our app! We're confident it will meet your expectations, but if you have any questions or need assistance along the way, we're here to help 24/7. We look forward to hearing how it works out for you!
They recently made some changes to this app so that email reminders are not sent out anymore after the initial requests if there is no interaction with that email. The reminder wasn't even sent out to a customer who ended up opening the initial email a few days later
That is crazy as the whole point of the reminders is to prompt the opening and interaction of the emails if they don't do so on the initial request.
However, we can still ask their support to send out 1st, 2nd or 3rd reminders manually from their side even if initial request emails aren't opened so that's some consolation.
There have also been some bugs in the email request history as a written review wasn't showing up in the status of emails, and requests were sent for accessory products in the order when it was all set just for the main product review.
Anyway, overall it's quite a good app for review management.
Why can't I open the webpage? The web page shows: it might be temporarily down or it might have moved permanently to a new URL
Thank you for letting us know about the issue when opening the app. We have checked and there was no downtime around the beginning of August so it was a bit strange for this issue to happen. Our team lead has reached out to you to find out more information to determine the source of the issue.
Looking forward to connecting soon!
Little complicated to erase the test review but nice
We're very sorry to hear that you were having issues deleting your test reviews. Our team has reached out to you to see how we can help with the process. Hope to connect soon!
Buena app, pero necesita de asistencia para dejar todo funcionando. en ese sentido, el set up es poco amigable.
Thank you for your feedback. Our app is compacted with features so it might not be the easiest to navigate, but our team is working hard to make sure it's more user-friendly. In the meantime, if you have any questions or concerns, our support team is available 24/7 to help!
Still learning about the app. Free plan looks very limited, but really good support!
Thank you for your review.
We understand that you'd like to have more freedom in editing the custom email template. While that is available on the Awesome plan, we also have the default templates on the Free plan that allow users to use and make changes to the templates without being charged.
Our team has also reached out with a trial to help you explore the custom template and other features in our Awesome plan. Hope it helps!
There needs to be more ways to customize the coupon that is sent out using the app. There should be an option to apply it to certain collections only in case you have collections you don't want discounted (ie Clearance). Using a static coupon solves this, but then everyone can find that coupon using a coupon finder app, not just the person who leaves the review which defeats the purpose.
Thank you for your feedback! While we may not be able to apply coupons to specific collections, we are able to apply static coupons that are set up for specific customer segments which should address your concerns. Our team has reached out with a number of suggestions on how you can do so. We hope this helps! Please let us know if you have any other issues and we will be available to help!
Support is not satisfaction for me.
Their solution is terrible.
App review widget was worked until a few hours, we can't add the widget and don't display now.
Also she is not so positive.
We're sorry to hear about your frustrating experience here. We have escalated your issue to our Support Lead who will be taking over your case and is investigating this further. We would need your help to accept our collaborator request so that we can support you in resolving this issue. We look forward to hearing from you!
Customer service is poor,
Chat takes too long to respond.
UPDATE DOWNGRADING TO 1 STAR: Honestly, I should have tried another app,
the customer service continues to be slow. Now I am getting random request from judge me team for collaborator access for installing some widget that I never asked for.
Manual review request in the new version doesn't work and have to sue some other link to send reviews.
Do not fall for the 5-star reviews for this app.
UPDATE
Customer support has been better since the first.
bring my review back to 3 star
Hi there,
We understand how valuable your time is, and we sincerely apologize for the delay when checking your cases. We will make sure to inform you every step of the investigation.
To follow up with your concern, we have deployed an update for our new version and the manual review request setting should work normally on that version now.
For the collaborator request, you're right. We should have been clearer in our messages. Thank you for your feedback and for giving us the opportunity to work on the suggestions.