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They helped me make sure everything was right and helped me get it put on my site.
Really good support from Thanh! Solved my issue in no time!
Fast, friendly and knowledgeable. Helped me quickly
I recently installed and utilized this app for reviews on my site. I started with the free version but it doesn't allow you to do much of anything. In order to fully test I did the trial and signed up for the "Awesome" plan.... After having support actually get email working, after many failed attempts from me, they wouldn't tell me what the problem was. Then The Facebook and Instagram push and auto push doesn't work. It fails all the time and just gets api errors from both. If you completely disconnect and re-add it "could" work one time then back to errors. Support was useless and just gave me the same instructions to disconnect and reconnect even after I told them it doesn't work.
Lastly the app is plagued with navigation from pages to settings that don't exist, the documentation is seriously lacking and tells you to go to places that don't exist.
This may have been a good app at some point but it is trash and so is the support.
We're very sorry to hear that you've been having issues with our app. Please allow us to explain each issue in more detail:
- Review request for old orders: it seems 14 Apr and 15 May were previously selected, which are after the installation date, so no extra requests were scheduled. We'll improve the error message here to make sure this is communicated more clearly.
- Facebook and Instagram auto-push: You're right. We shouldn't have sent you the repeated instructions. We deeply apologize for that. Our developers are investigating this issue to see why the error happened. However, as each Facebook page is different, it would really help if you could share with us a screenshot/screen record of how the page was connected and the permissions given.
- Wrong navigation: We've just done a complete revamp of our app and are in the process of updating our documentation. Thank you for reminding us how important that is.
Our team lead has reached out to get all these resolved. Hope to connect soon!
Really good review app, easy to use and such amazing customer service!
Good support. Wish there was even more customization
Just migrated our reviews but so far the app and support is great.
Simple and easy to use. Great that it imports reviews from the Shop app.
Good App. Easy to use. Best support by Ron.
I was assisted by Ron. He is amazing, very professional, and willing to help. He answered all my questions and gave me pointers to update certain things on my store. Thank you Ron!!!!