Judge.me Product Reviews App
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Overwhelming amount of spam emails sent to the registered email address. Cannot unsubscribe even.
We’re sorry to hear about this, we completely understand how frustrating unwanted emails can be. We’ve already reached out privately to investigate and help stop the messages. If you can share an example of one of the emails you’re receiving, we can identify the source more accurately and make sure the right unsubscribe/stop action is applied.
Thanks for flagging this, we’ll prioritize getting it resolved.
Our review rate has been much lower with Judge me and they don't send follow up emails if a user didn't open the first email but will if they did. Its backwards logic. I hate that I am not in control of how my customers get emails some programmer is and they always think they know best. I wish we had never used this platform.
Thank you for sharing your honest feedback, we’re truly sorry to hear this has been frustrating, and we completely understand why you’d want more control over how reminder emails are sent.
At the moment, our reminder logic is designed to send follow-ups only when a customer has engaged with the initial email, to avoid repeatedly emailing recipients who may never have received or seen the message due to inbox filtering. That said, we absolutely hear your point: in many cases, a reminder to non-openers can be just as (or even more) valuable, and your reasoning is valid.
We’ve already reached out to you privately and are escalating your feedback to our core product team for review. While changes to this behavior require careful evaluation, we genuinely appreciate you raising it, it helps us challenge assumptions and improve the product for all merchants.
人工客服服务质量很好，超赞。 app本身不能从本品牌的其他站点选择性同步某些评论过来，一个个需要用sheet上传，非常浪费时间！！！
感谢你的反馈，也非常高兴听到你对我们人工客服的认可
关于你提到的评论同步问题，我们已经通过邮件与您进一步沟通并核查了账号情况。目前你的店铺分组中只包含一个站点，因此暂时没有其他来源站点可以进行评论同步。
如果你确实有多个不同的 Shopify 店铺/域名，Judge.me 是支持在这些店铺之间同步评论的，我们也很乐意协助你完成设置，避免反复使用表格导入带来的时间成本。
再次感谢你提出的建议，这对我们改进产品体验非常重要。如需进一步帮助，我们随时在这里支持你。
I have been trying out your product to see if I wanted to buy a premium paid version. I just hand wrote 40 emails to existing customers asking for reviews.
I used the link invitation that goes to my own website as it's higher trust for my customers.
A few of them have just reported the link doesn't work. I've tried it and it doesn't consistently for me either. I have lost the chance of good reviews and look incompetent in front of my customers. I'd like you to fix this or I'll go to another app.
Your own internal submit review button doesn't work. Absurd!!!
We have been using the App (paid plan) for months now. Functionality and front end are okay, but the backend literally is unusable due to constant pop ups and spam.
Sad to say, but we'll consider moving on.
Thank you for your honest feedback, and we’re truly sorry for the frustration the in-app pop-ups caused. We completely understand how disruptive that can feel, and we appreciate you bringing it to our attention.
We’ve already reached out privately to discuss your preferences and can disable all pop-ups and promotional messages for your account if you prefer a cleaner experience. We’ve also shared your feedback with our product and marketing teams to help improve how in-app guidance and updates are delivered in the future.
We really value your long-term trust in Judge.me and hope we can make the experience smoother for you moving forward.
Judge.me Product Reviews App – 1 Year User Experience
Pros:
We have been using this app for over a year; its design and ease of use are great.
The app structure and live support are very good; they respond quickly and help efficiently.
Cons:
We have been using the app for over a year and switched to the paid version 1 month ago. Unfortunately, it has been disappointing: despite having many orders, we have not received a single review. Paying for the paid version doesn’t make much sense for us.
Because no reviews were coming in, we reached out for support. Tasnim helped us, thank you. She checked our system and website, confirming everything is set up correctly. However, we still haven’t received an answer to our main question: why aren’t we getting reviews? In our opinion, there is an issue with the app. Is it normal that not a single customer leaves a review among so many orders, even though we offer gifts for every review? Now that all conditions are perfect, why are no reviews coming in?
Other features in the paid version seem useless to us; we haven’t seen any benefit so far. The difference between free and paid versions, based on our observation, is negligible. We will continue to try for another month, but we are not sure this app is the right solution for us.
Note:
We are unsure; we will continue testing for another month. If we still do not see results or receive reviews, we are considering canceling the paid version as it would be an unnecessary expense. Everything is set up perfectly on our side, but the app doesn’t seem to deliver the main purpose.
We will update this review after another month of experience. Wishing everyone great sales!
Thank you for taking the time to share such a detailed review, we truly appreciate both your kind words and your honest feedback. We’re sorry to hear that your review collection results haven’t met expectations since upgrading, and we completely understand how important it is to see a clear return from the app.
We’ve already reached out privately to go through your setup in detail and noticed a few recent changes that might impact open rates. We’ve also shared a full overview of the Awesome Plan features and offered to help set them up to improve results. Our team is standing by to assist as soon as you’re ready, and we’ll continue working with you to ensure you get the most out of Judge.me.
Thank you again for your trust and for helping us make the app better with your feedback.
Certes l'app est très utiles, mais devoir payer 15€ par mois pour juste changer la couleur des étoiles c'est trop.
Merci beaucoup pour votre commentaire! Nous comprenons tout à fait votre point de vue, et nous voulions simplement préciser que le changement de couleur des étoiles est bien disponible dans le plan Gratuit.
Vous pouvez modifier la couleur via Paramètres > Marquage > Couleur principale, et cette couleur s’appliquera automatiquement aux étoiles ainsi qu’à d’autres éléments pour garder une identité visuelle cohérente.
Nous avons déjà partagé plus de détails avec vous en privé et restons à votre disposition pour vous aider à ajuster les widgets selon vos préférences. Merci encore pour votre avis.
Too little language support，AliExpress comment import needs optimization, can only be imported by logging in. Comments cannot be displayed
Not great. not user friendly and helpful with styling. not clear on where the rating can appear and how to do so. the important stuff to a store. y'all feel like a tech company vs human company.
Thank you for sharing such thoughtful feedback, we’re really sorry the setup and styling felt unclear and impersonal. We completely understand how important it is for ratings, widgets, and emails to feel intuitive and professional on a live store.
We’ve already connected with you privately to go through your concerns in detail, including email styling options, widget placement, and Google ratings syncing, and we’re happy to continue walking through everything together at your pace. Our goal is to make Judge.me feel supportive and human, not complicated or distant.
Thanks again for taking the time to explain what didn’t work for you, it truly helps us improve.
new using the app support been great but the app setup keep having issues that i have to keep reaching out to support
Thank you for your feedback, and we’re really glad to hear you’ve had a positive experience with our support team. We’re sorry, though, for the repeated setup issues you’ve encountered, that’s not the smooth start we want for you. We’ve already followed up privately to review your widget configuration and make sure everything stays stable going forward.