Judge.me Product Reviews App
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
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Un support qui réponds bien aux questions de bases. Et un autre qui ne fait aucun effort pour résoudre une situation plus complexe et vous envoie un lien en boucle sans explications. Un désastre !
I have tried to get a refund for 6 months of unauthorized charges, when I contact them they balmed Shopify, now Shopify is tying to get in touch with them and all we get are crickets, I never authorized any charges for the last 6+ months and on top of that my store has been deactivated for the last two years!! Quick on charging your credit card but not as much when you have a complain about billing, I have been waiting for a refund for months now, hopfully someone will respond to our emails now...
Hi there,
We're sorry to hear that you're having a delay with the 6-month refund. It's never pleasant to have to wait for a refund.
However, when checked, we weren't able to find a previous conversation on this. We could also only find 1 payment event, which was from a trial so there was no charge for it.
Our team has sent you a follow-up email. Please feel free to reply to us anytime. We're more than happy to investigate this further for you.
I cancelled my subscription on April 3rd through Shopify and uninstalled the app right after that and was just billed for another month. I was switching themes and was just doing a website overhaul but didn't want to pay for it during this time. Any app and Shopify should have accurate billing practices in my opinion. You know this isn't the first time that I have had problems with billing practices from apps in the Shopify app store. This is why I purchased a theme that will handle everything without using not even one app. The billing practices are very questionable in my opinion.
Hi there, thank you for the review.
Upon checking, the store was upgraded on Feb 23. That means, the billing cycle is Feb 23 - Mar 23, and then Mar 24 - Apr 23. Since all monthly Shopify charges are paid in advance, a charge was already generated on Mar 24, which will cover the entire Mar - Apr cycle.
Because of this, the charge appeared on your bill when you uninstalled in April.
Having said that, we've gone ahead and refunded you for this billing cycle. Our team has reached out to you to confirm that the refund has gone through. Please reply to us anytime, and if you have any other concerns about the billing practices, we're more than happy to assist.
WARNING - potential scam with this app. If you activated the referral codes, we found the emails were sent after placing the order. Customers were asking for a refund but then re-ordered with a different account, abusing the 10% discount. We have lost a substantial amount and must spend time finding all the orders that have abused this.
The default translation is not at all accurate for the free program app and you cannot change it
Thank you for your suggestion about our Romanian translation. We have just pushed a fix for that to reflect the correct translation. Our team has reached out to let you know the result. Looking forward to connecting and listening to your feedback!
This app is terrible, i imported all of my Etsy reviews and only 2 of them show up and they don't even show properly.
When I try to contact the about it the screen freezes. Completely useless
Hi there,
We're very sorry to hear that you're having issues importing your Etsy reviews. Upon checking, it seems the reviews have been imported, but as Store reviews, which is why they didn't show on your product page.
Our team has sent you an email with the next step to import these reviews to their correct products. We'll also check with you why the Chat function is not working on your store. Hope to hear back from you soon!
my clients keep writing reviews to me AND no one can read or see them on my website
this app doers nor allow any other customers to read, see or look at all the revies i keep getting , completely disappointedm
Sorry to hear that you were having an issue with the reviews. Upon checking, as autopublish was disabled, the reviews needed to be curated before they could show up on your live store.
Our team has contacted you to re-enable reviews autopublish so all should be good now. If there's anything else we can help, please don't hesitate to contact us.
WORST COSTUMER SERVICE EVER, 30 MINUTES WAIT FOR INITITAL QUESTIONS... AWFUL
DESIGN IS JUST HORRIBLE, INTRUSIVE, SHOPIFY AND THIS FORCED CHANGE IS JUST LAME.
THEY ALSO SHOW EXTERNAL LINKS TO THEIR OWN WEBSITE TAKING COTUMERS AWAY FROM YOURS, AND.. YES... IN ANOTHER LANGUAGE... WOW...
THEY WILL CONTINUE TO PUSH FOR PAY VERSION FOR MINOR CHANGES AT EVERY CHANCE THEY´VE GOT
Thank you for sharing your review and we truly apologize for the delay as well as the experience you have.
Having to wait 30 minutes for a request to finish is not what we want. We've worked with the agent handling your conversation to make sure it won't happen again in the future.
Regarding the design, we understand that changes can be difficult and we're happy to help with whatever we can. However, since all customization requests take time to be implemented and tested, please allow us some time to make sure everything works as expected in your store.
We needed assistance to install Judge.me, as we have an older site with some custom code. It took over a week for someone to respond, but once they did, it seemed that they did a good job of making the necessary changes. However, part of the functionality of our product pages got broken when they changed the code, and no one responded to multiple emails for help to resolve it.
The app looks ok, but the support service is lousy.
Thank you for your review. We're really sorry for this error.
We had a technical issue with our provider, causing many emails to not reach our inbox. We have fixed the issues, and will reply to all emails timely.
Looking at your product pages, all seem to be working normally now. But if there's any other issue at all, please do let us know. We'll get it sorted!
Worst App, does not show proper customer name, customer support is worst
We're sorry to hear about your experience. To preserve the privacy of reviewers who leave web reviews, the reviewer name by default is displayed as initials. Full names are shown only once the reviewer confirms their identity via a follow-up email. Our team has reached out to explain how our review verification process works and also to provide suggestions that could help address your concern. We are looking forward to hearing from you so that we can find a solution that works best for you.