Judge.me Avaliações de Produto
Atende aos nossos mais altos padrões de desempenho, design e integração. Saiba mais Abre em nova janela
Avaliações (35.422)
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Al principio funcionó bien, ahora es totalmente desagradable. Pagamos una mensualidad que durante 1 mes entero no estuvo funcionando los Widgets de la app, nos contactamos con soporte y sólo nos daban vueltas sin solucionar el problema. Nos derivaron al equipo de solución de problemas y más vueltas todavia sin darnos solución alguna a los problemas que tuvimos con que se vieran las reseñas en la pagina que estaban totalmente desaparecidas, literalmente no aparecía nada por más de tener todo bien configurado. Pésimo servicio de atención y resolución de problemas. No lo recomiendo.
Lamentamos muchísimo la experiencia que tuviste y entendemos totalmente tu frustración, especialmente al tratarse de un servicio de pago y con impacto directo en tu tienda al desaparecer las reseñas.
Tras investigar a fondo, identificamos un problema específico que afectaba a algunas tiendas en Argentina, causando que los widgets no se mostraran en el storefront. Este error ya fue corregido, y te contactamos por email para informarte y ofrecerte ayuda inmediata para verificar que todo quedara funcionando correctamente.
Aun así, sabemos que el retraso y las vueltas que tuviste con soporte no estuvieron a la altura. Gracias por compartirlo: tu feedback nos ayuda a mejorar nuestros procesos y evitar que algo así vuelva a ocurrir. Si decides darnos otra oportunidad, estaremos aquí para acompañarte y asegurarnos de que quede resuelto de principio a fin.
They put reviews that are not related to my products, services or store and trying t put reviews customers let me is so hard to upload or convert.
Judge.me states that their app integrates fully with Etsy to sync reviews from Etsy to Shopify. We contacted Judge.me support and demonstrated to them that their API does not work. It has been one week and there has yet to be any status update on whether or not they are working to correct this issue...horrible customer support and poor responsiveness.
TERRIBLE CUSTOMER SUPPORT.
Does not work with TikTok Shop properly and they will charge you and then not refund you after 'waiting'for it 'sync' properly. SCAM TERRIBLE EXPERIENCE.
I had to FILE A DISPUTE with my bank to try and get my money back
We’re very sorry to hear about your experience and completely understand how upsetting this felt. We’ve already reached out privately to investigate the TikTok Shop Sync issue in detail and to make sure you receive the support you need. From our side, we can see that reviews did sync successfully, but there may be a product-matching issue inside TikTok Shop that we’re ready to help diagnose together.
We’ve also confirmed that once the issue is fully identified, we will process the appropriate refund for the affected period. We’re standing by for the screenshots or a quick call so we can continue the investigation and get this resolved for you as quickly as possible.
Thank you for bringing this to our attention, we genuinely want to make things right.
Support uses automated AI responses, and when you ask to speak to a human tells you they can't help you and closes the ticket.
$15 flat fee regardless of order volume felt too good to be true, and it was. You get what you pay for.
terrible, discount codes sent to customers do not work. Very unprofessional
We’re really sorry for the trouble you experienced with discount codes, we understand how frustrating that must have been. We’ve already reached out privately to investigate the issue in detail and confirmed that a small number of coupons were affected due to a rare email-format mismatch. This has now been fully resolved on our side, and all coupons are working correctly again.
Thank you for bringing this to our attention. If you ever need help or have any questions, we’re always here to support you.
Problems with Shop app reviews syncing. Support told me to wait 24 hours and let them know if it's still a problem. If it was they would look into it further. 24 hours later, it's still a problem, so they blame it on the Shop app. I check with 2 of my competitors who I'm also friends with and they show no problem on their end with their latest Shop app reviews in 48 hours publishing fine. I mention this to support and was basically ignored.
Thank you for your detailed feedback, and we’re truly sorry for the frustration this caused, especially after you followed up as advised and didn’t feel properly supported.
We want to reassure you that we did not dismiss your concern. After further investigation, we found that the specific Shop App review you referenced was not available in Shopify’s Metaobject feed that Judge.me relies on to sync Shop App reviews. In other words, we were unable to pull and verify that review automatically because Shopify wasn’t providing it to us through their sync source.
We’ve already escalated this to Shopify and are actively waiting for their investigation on why the review is missing. We’ll follow up with you as soon as we receive an update from them.
Thanks again for your patience and for pushing this forward, your feedback helped us identify and escalate the issue properly.
Um lixo não funciona nada , o suporte não resolve , experiência frustrante não recomendo
Lamentamos muito saber que a sua experiência não foi positiva. Isso está longe do padrão que queremos oferecer. Já entramos em contato diretamente para entender melhor o problema de acesso que você enfrentou e para ajudar pessoalmente a resolver tudo o mais rápido possível.
Nosso time técnico já está investigando o erro de login na extensão, e ficamos à disposição para seguir ajustando o que for necessário no app, inclusive ajudando com a importação das avaliações, se desejar.
Agradecemos seu feedback e a oportunidade de melhorar. Estamos aqui para garantir que tudo funcione corretamente na sua loja.
Rediculous app, I had to manually prepare a CSV in order to upload past delivered orders.
We’re sorry to hear about the frustration you experienced, especially with preparing a CSV file for past delivered orders. That’s certainly not the smooth setup we want for our merchants. We’ve already reached out privately to offer hands-on help, including walking through everything together in real time so we can get things sorted quickly and make the process much easier for you.
Thank you for bringing this to our attention, we’re here to help if you decide to give it another try.
An absolute disaster! Terrible customer support, their developers are careless, keep breaking things, do not verify anything. Lost thousands of EUR of sales because of them. I will switch all my websites to LOOX
We’re truly sorry to hear about your experience and the frustration it caused. We completely understand how serious this was for your business, and we regret the impact it had.
We’ve since been in close contact to carefully review your stores and apply the requested updates, upgrading widgets, customizing layouts, fixing template issues, and re-importing reviews in stable batches. Our team remains committed to ensuring everything runs smoothly and consistently across your stores.
Thank you for your patience and for giving us the chance to work through this together. We’ll continue to support you closely to make sure your setup is reliable and aligned with your expectations.