Judge.me Avaliações de Produto
Atende aos nossos mais altos padrões de desempenho, design e integração. Saiba mais Abre em nova janela
Avaliações (37.705)
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judgemeの機能はさておき、迅速に質問に対応いただき解決しました。
機能面はもう少しノーコードでカスタマイズできるようにしていただきたいです。
使いやすいです。たくさんのレビューが集まります。
お客様が本名で間違えて投稿してしまうことが多く、匿名への変更を依頼されることがよくあるのですが、欲を言うと匿名への変更が管理側でもできるようになると有難いです。
The app interface has improved, but some functions are still difficult to locate. A search feature would greatly assist users in finding what they need. Additionally, some widgets may not work properly at times, so it’s important to check them periodically. Furthermore, the design of the review section could be enhanced to appear more professional.
Suggestions: Sometimes customers write reviews with a different email than the one used at time of purchase, in these cases, verified badges should be attached through customer name. Equally, customers make typos in their names and emails when writing reviews; In these cases, we should be able to attach the banner by manually associating the customer's review to their purchase. Thanks!
Has most of required review functionality. The support team helped me create a workaround for when the Reviews Widget default collects shop reviews. As I was prioritising product reviews over shop reviews (single SKU store)
All in all a decent app for handling reviews. Import & export works, many widget options, but sometimes I wish there was a bit more customizable elements to the look of the widgets (especially for brand sensitive companies).
2 support reps I interacted with needed re-explaining the problem multiple times before they understood. Consider assigning priority support with more experienced reps to Awesome plan subscribers.
Support team lead reached out afterwards and got the devs to fix the issues I reported within a few days. This is excellent, and since the technical issues on Judge.me's side got fixed, I'm increasing my rating.
Also, missing feature: search for Q&A. You can search reviews but not questions/answers.
Superb support from Brian! Thank you!
Sorry, have to change my review because of Faissal. He seems does want to provide assistance while another support, Kima, could actually handle it easily. Too bad Kima had to take a break and Faissal jumped in and I am in the middle of waiting forever.
Edit: They fixed it finally. I think I have to keep this review as authentic as it was not the best experience I could have.
Thank you for your honest feedback.
We’re sorry for the experience you had during the handover, we understand how frustrating it is to wait without clear progress, especially when another agent was able to resolve it quickly afterward. That’s not the level of consistency we aim for.
The issue with the images has now been identified and resolved, and we’ve also shared your feedback internally to improve how our team handles similar cases moving forward.
Thank you again for bringing this to our attention, it helps us improve both our support and overall experience.
Good service and easy to contact for issues.
** Please upgrade to become Google partner asap so that we can do store reviews as well!!
I found this app's setup to be really complicated and difficult, but the customer support was very good at walking me through the setup process. Hopefully they will continue to improve their setup process, and the app itself seems to be performing as advertised.
Thank you for your honest feedback, we really appreciate it. We’re sorry that the initial setup felt complicated, as we agree it should be more intuitive from the start.
That said, we’re very glad to hear our support team was able to guide you through and get everything set up, including your Etsy reviews. We’ll also continue working on improving the onboarding experience so future setups feel much smoother.
If you need anything else moving forward, we’re always here to help.