Judge.me Product Reviews App
Uppfyller Shopifys högsta kvalitetsstandarder när det gäller hastighet, enkelhet och värde för handlaren
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Hello, can we hide the judge me reviews on products page when there is No review? It scare customers.
Hi,
Yes you can hide our widgets when there are no reviews. Our support has reached out to set this up for you.
Updated. Did not have a good experience w/ their support. They tell you if your reviews are real or not and make you prove it, which isn't cool considering their agents are random people overseas with no authority or eduction surrounding your company history. Will give them a couple more stars becuase they reached out and tried to help. The interface is decent at least.
Thank you for letting us know about your issue and sorry for the frustration.
Judge.me prides itself on being a trusted review platform and we have a strict authenticity policy. We automatically verify reviews based on detecting historical order information from Shopify, and our customer support team will verify reviews collected from other sources (e.g. imported reviews or from the web) as long there is evidence that the reviews are associated with a genuine purchase or order from your store. The process is easy - simply send us a screenshot with the relevant orders. That said, you are free to disable this feature if you prefer (we have also done this for you).
We're sorry to hear that our customer support agents weren't able to address your concern adequately. We do have agents located all across the globe who are well versed on our products and features to be able to provide timely customer support. Our customer support team has reached out to you and we are available to help and will be following up on your concerns.
Look forward to connecting soon!
It's getting worse. Not as good as the beginning use
Hi there,
Thank you for your review. Could you also let us know if you're having an issue with certain features?
Our support is available 24/7 and we'd be more than happy to work with you to solve any problems you have.
Please don't hesitate to reach out to us.
The app does what it's supposed to do. The support is readily available and very great.
But, honestly, the user interface is VERY bad. One of the worst and most counter intuitive interfaces I have ever experienced.
Settings are scattered everywhere; even the wording of parameters is a mess.
To be honest, I wouldn't use it if I were to open anther store.
I had an AWSOME and kind customer service rep once named "Thanh". Then I had the same reoccurring issue that I needed help with a month later, and got connected to a woman named "Zineb" who was very dismissive and short with me as if she could care less. Then I asked her a question, and she then asked me to elaborate just so she could send me a generic copy and paste message that didn't answer my question AT ALL (only five seconds later after I elaborated). Just plain rude to me. Not sure what her issue was. It's almost as IF she had her hopes of catching me trying to verify a fake review because she immediately asked me for proof as if I was lying when Thanh never asked that.. instead, Thanh was just very helpful and kind... . I was trying to verify a REAL customer review... which isn't something that's automatically done, you have to reach out to them to help you do that every single time.
dificil de entender
Mucho potencial pero el mismo soporte me comentó acerca de la enorme cantidad de bugs que tiene la app. No se pueden editar las reviews y el traductor no sirve para tu idioma deseado. Mucho potencial pero con esos pequeños errores prefiero pagar Loox. Una decepción.
Thank you for your review! We were adding a new redesign for our app at that time. The redesign brings out many improvements, both UI/UX and new features. However, along with it, there might be some minor bugs, which we've worked on and fixed immediately.
Also, you can import the translation using our CSV file template. If you're happy to give us another go, we'd be thrilled to work with you to achieve this.
Hope to hear back soon!
i havent figure how to add review to my shopify
Hi there,
Thank you for your review.
Are you looking to import reviews from AliExpress? If so, you can try out our Judge.me AliExpress Reviews app, which is completely free to use.
For the reviews to show on your store, you can add our widgets using app blocks.
Our team has reached out to you with the detailed steps to import and showcase your reviews. Let us know if we can help out with anything else in the process.
Many times the comments cannot be synchronized from AliExpress, which is very troublesome and can only be synchronized one by one. My products are too many
1.Why are the commenters for each comment the same name, and the name will change, eventually becoming the last customer name for the comment； 2.The comments on the website are very slow, and the comments have not been displayed for three days.
Hi Casi Dress,
Founder and CEO of Judge.me here. I tried calling you to answer your questions, but your phone number didn't work so please allow me to answer via a review reply here.
1) This is happening because you are creating reviews with the same email address. If you create reviews with different email address for each review, then the name will be different for each review.
Note: Different email address can be as simple as example@me.com, example+1@me.com, example+2@me.com, etc, which all go to example@me.com but are technically different email addresses.
2) Our reviews are stored in Shopify metafields so they will load as fast as any other part of the Shopify website. If reviews don't show while you expect them to, this may be because you have autopublish for new reviews disabled, meaning you need to approve each review from the admin manually (or of course turn autopublish on).
Please reach out to our customer support, we have 24/7 teams available to help you. We can go on a call with screen share to help you with any questions or confusion you have about our app.
Hope to hear from you soon!