Judge.me Product Reviews App
Uppfyller Shopifys högsta kvalitetsstandarder när det gäller hastighet, enkelhet och värde för handlaren
Recensioner (37 451)
Förfina
-
Efter omdömen
After wasting 2 hours of my time, I deleted the app to find another one. Changing over from Product Reviews as a mandatory change from Shopify, this app was recommended. But they require their own .csv format which requires you to MANUALLY change each product link and date of review removing the TIME of the review manually and adding the LINK MANUALLY because it is different the the Product Views Export.
Unless you are a new business, save yourself a nightmare.
We're truly sorry to hear that you were having an issue importing reviews from Shopify Product Reviews.
To clarify your concerns, it is possible to use the export file from the Product Reviews app and import it to Judge.me, without having to change anything. The time and product links only need to be added manually if the store wants to create their own CSV file.
Our team has reached out to you with the instructions. Our chat support is available 24/7 and is more than happy to import the files for you. Hope to hear back soon!
don't use it will ruined your sales
Hi there, we're sorry to hear that your sales were affected.
Our integration with Shop App is activated by default when you install the app, but it's possible to disable the sync within our settings.
Our team has shared with you the steps to do so. Please let us know if there's anything else we can help to get your sales up and running.
Utilizzavo quest'app da anni con tantissimi e-commerce. Dopo vari aggiornamenti e un anno che non svolgo commercio online, sono tornato e l'ho nuovamente scaricata per il potenziale che AVEVA.
Ora è tutto a pagamento, dal loro logo nell'email (di richiesta recensioni) fino al comando più basilare, come il titolo di un email. Poi le funzioni sono diminuite, non è più possibile inserire recensioni dalla home, un cliente che acquista 10 pezzi, non può e non vorrà mai inserire 10 recensioni, a meno che non sia un amico! Questo va a discapito nostro, proprietari di negozi online.
Contattato più volte l'assistenza, in 3 persone non hanno potuto effettuare nessuna modifica perché l'app funziona solamente così, quindi la utilizzi o la disinstalli. Ho optato per la seconda.
Thank you for your feedback. We're very sorry to hear that we didn't meet your expectations when installing the app this time.
For email templates, we have the (1) Custom templates on the Awesome plan with all customizations and the (2) Classic templates that you can adjust the logo and subject on the Free plan.
For your other concern, could you please let us know if you're looking to have customers to be able to leave multiple reviews inside 1 review request email? If so, that's totally possible to achieve with either template above.
Our team lead has reached out to clarify these concerns.We're more than happy to work with you to find a common ground. Hope to hear back soon!
app is terrible. cannot detect duplicate reviews on import. cannot bulk delete reviews. cannot even delete data by uninstalling the app. only thing you can do is email them and they do it manually. don't have time for that.
Thank you for your review.
Based on your context, to avoid duplicated reviews without having to reach out to us, you can either:
- Undo the previous import (at the bottom of https://judge.me/import) then import a new file
- Or make use of our bulk delete option for imported reviews (available in the Reviews dashboard https://judge.me/index when you select multiple reviews)
We'll consider your feedback for further improvements. In the meantime, hope the 2 suggestions above could help.
free vertion no worth it
Thank you for your review. We're very sorry to hear that you're not happy with our free plan. From the conversation, it looks like you're looking for review pagination.
By default, we show 5 reviews per page and then the customers can go to the next page or click Load more to view more reviews. Our Awesome plan allows you to customize to show more reviews per page, along with other more advanced features. Having said that, you can have as many reviews on the product page as you want, there's no limit on that.
Hope that helps!
One of the worst app ever. After installing this, my seo dropdown and it leaves its remaining codes in the web which slow the proformance and down the seo of the web.
Hi there, we're very sorry to hear that your SEO was affected.
We're more than happy to look into why this might be the case. Our support team has reached out to you to help with SEO and the remaining codes if any. Look forward to connecting and discussing the issue soon!
I pay for this app every month and they won't add the verified badge to newly imported reviews. So now my site has some reviews that say verified and others that do not which does not look good at all. One star
It just doesn't work.
Thank you for letting us know about the issue you had with the Get Started flow. As we haven't managed to replicate the issue, we have attempted to fix it by adjusting the flow for your store. When possible, could you please help refresh the page and try again? Appreciate your help with this!
UPDATE: 3/17/2024 I've been using this app since 2020, not sure why its showing differently. Anyway, yesterday I had a small issue that required me to contact support yesterday. While that got resolved, I asked if they would look at my settings to see if there is anything they recommend. They noticed my email to remind customers that their discount code for leaving a review was turned off. I spent the time to design the email and turned it on and immediately got email after email (copies of the emails customers received) and the same problem I posted about 4 years ago persists!) Each review a customer leaves ( I had my emails set to show up to 6 products per order) and if they leave a review for all 6 products, they receive SIX different emails thanking them. AND another SIX emails reminding them that each of the discount codes will be expiring. Irresponsible email marketing for sure. Knowing this, I have only one option, to limit the customer to only one review so that Judge.me stops SPAMMING my customers. So frustrated. Outsourced customer service suggested I get a different app. While I love this app for many reasons, I can't overcome this issue which is HUGE!
-------------------------------------------------------------------------
Update: My customers are being spammed by Judge.me
My review requests are set up to allow customers to leave multiple reviews for in their order (in my best interest as the seller because I can get several different product reviews from one customers order. Obviously)
Today, Judge.me sent three different discount codes to the same customer. One for EVERY review they left...instead of one email with one discount code, the customer got bombarded with several emails and several different codes (NOT GOOD FOR ME!)
I contacted customer service to see what I did wrong. They said they don't currently have a way to stop this from happening but I can suggest it by sending an email to https://judgeme.featureupvote.com/ this should be done automatically by customer service when a customer encounters an issue. We all know how limited our time is.
I've lowered my review from 5 stars down to 1 because of this issue. The app seems to be working perfectly in all other ways but this a huge issue SPAMMING customers is a sure way to leave a bad impression!
I'll adjust my star review when this issue is fixed. My only other option is to limit customers to one review per order. This customer left three reviews for their order so we can clearly see, we want the customer to be able to leave reviews for multiple items in their order, just don't want them to be spammed. One discount code per order is perfectly acceptable and likely expected by the customer to receive a single reward in this case as well.
________________________________________________________________________________
ORIGINAL REVIEW: I'm super happy I switched from another app, I should have done it sooner! The integration was really easy and the questions I did have were answered very quickly. Customers are already responding to the review requests. Today I set up the rewards portion and know that I'll be getting even more engagement because of that. Very happy so far!
Update mid-2024: Still the same issues after 3 years.
I have been using this app for almost 3 years now, it is good for stores with only one language but it seriously lacks multilingual features:
- product names are not translated (in both email and widgets)
- product urls are not translated (in both email and widgets)
- shop urls are not translated (in both email and widgets)
- coupon email is not translatable
- verify email is not translatable
- reviews can not be translated
Shopify Multilingual APIs have been released almost 4 years ago. It is definetely time to upgrade this app to support these APIs completely or we will continue to loose potential reviews or also sales (from coupon email because they are not translated, but they are only on the main language).
For example, if I send you a request review email in French, and the customer sees the English product title, you are obviously getting zero reviews... this is crazy after so many years and after all the money I gave for this app!