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Extremely Disappointed with the Poor Customer Service! less that 1 star
I am absolutely shocked by the level of unprofessionalism and poor customer service I experienced with this company. The representative I dealt with was unbelievably frustrating to communicate with. He pretended not to understand me and took forever just to say a few words. It felt like he was wasting my time intentionally!
Even worse, he practically told me that I needed to figure everything out on my own, implying that they don't actually do anything to help their customers. If you don’t understand something, too bad—you’re on your own. I have never encountered such a lack of support and unwillingness to assist in any business. This was truly an eye-opener, and I am beyond disappointed. I will not be recommending this company to anyone. They need to seriously improve their customer service standards. Unbelievably poor service!
We sincerely apologize for the experience you had with one of our agents. This is far below our usual standards and we take full responsibility for the miscommunication and lack of help in resolving your concerns.
On a brighter note, our team is trying to make importing reviews from Etsy easier than ever. We would love the opportunity to make this right and restore your confidence in our app. In the meantime, our team leads have reached out personally to help get all current reviews imported. Hope to hear back soon!
Great customer service!!
Working super well
This app is amazing. I only have the free version right now but plan to upgrade as it has been amazing.
I had an issue at 4am, and they responded to my email to my suprise! I was thinking, "24/7 support-hmm lets see"
Thanks so much to the team!! Really appreciate it!! Problem solved.
Very competent and pleasant
Very supportive customer support - solved my issue in short time. Thank you very much!
This has to be the easiest review app for me to use, with so many options available to increase returned business and email templates when asking for help it was done quickly with recommendations
This is the perfect app for our small business. We are on the free plan and it gives just enough flexibility to enable me to use the basic features.
Great experience and outstanding customer support - very fast and always go the extra mile! thanks team.