Judge.me Product Reviews , 14 188 recensioner
I had an AWSOME and kind customer service rep once named "Thanh". Then I had the same reoccurring issue that I needed help with a month later, and got connected to a woman named "Zineb" who was very dismissive and short with me as if she could care less. Then I asked her a question, and she then asked me to elaborate just so she could send me a generic copy and paste message that didn't answer my question AT ALL (only five seconds later after I elaborated). Just plain rude to me. Not sure what her issue was. It's almost as IF she had her hopes of catching me trying to verify a fake review because she immediately asked me for proof as if I was lying when Thanh never asked that.. instead, Thanh was just very helpful and kind... . I was trying to verify a REAL customer review... which isn't something that's automatically done, you have to reach out to them to help you do that every single time.
Customer support is not the greatest. It feels like I'm pulling teeth to get an answer every time which is frustrating. Compared to the support from some of the other apps, its annoying. This should be a simple set up but it's not.
Wish the app had a better UI and customization in the emails. The support is extremely helpful. Recommend it. EDIT: Make the app more customizable. Terrible customization.
looks nice, but didn't work out for me. Im only rating 2 stars because this is one the apps that doesn't delete their code out of your theme files after you deinstall it so i have to remove it manually, thats kinda annoying
The app does what it's supposed to do. The support is readily available and very great.
But, honestly, the user interface is VERY bad. One of the worst and most counter intuitive interfaces I have ever experienced.
Settings are scattered everywhere; even the wording of parameters is a mess.
To be honest, I wouldn't use it if I were to open anther store.
The app would be fine except the website is slowing down too much. Other than that it was fine for reviews.
Founder and CEO of Judge.me here.
Our apps load via metafields (same host/speed as rest of your Shopify page) and all our files are loading from a dedicated CDN network (KeyCDN).
Our support will reach out to you to go over your concerns.
That is a good app for upload review, I even use it with aliexpress review importer before, but it slow down my app speed so I deleted it.
Hello, can we hide the judge me reviews on products page when there is No review? It scare customers.
Yes you can hide our widgets when there are no reviews. Our support has reached out to set this up for you.
Many times the comments cannot be synchronized from AliExpress, which is very troublesome and can only be synchronized one by one. My products are too many
Excellent app, poor customer service. Need to beg and argue to get a simple task completed. Frustrating experiences.
Seriously we do not prefer any communication further on this matter. Getting one single line of liquid code already need us to send a couple of e-mails, having your CS staff saying No No No No No.
Wish this review section have image upload option so I can show all people the e-mail correspondences we had yesterday.
Founder and CEO of Judge.me here.
Would you like to go on a call with me to discuss your PageFly <> Judge.me issues so we can fully understand your frustration and improve our integration?
Hope to talk to you soon.