Judge.me Product Reviews , 17 687 recensioner
I recently began my Shopify journey and decided to give "Judge.me" a try. Having read numerous recommendations for its user-friendly interface and simple setup process, I was excited to get started.
- Ease of Use: The app truly lives up to its reputation with an incredibly user-friendly interface. I had it up and running on my store in no time.
- Functionalities: I love the customizable review requests and automatic post-purchase review requests. They seamlessly integrate with various platforms and work like a charm.
- Support: Their support team was responsive when I had a query, which was a plus point for me.
- Pricing: My main gripe is with the pricing of the 'Awesome' plan. While the features are undoubtedly superb, the cost seems a bit steep, especially for someone who is just starting out like me.
Overall, Judge.me offers a solid product with great functionalities and is extremely easy to install. However, I would love to see a more accommodating pricing structure for those who are new to the Shopify space. It could make the difference in turning a trial user into a long-term customer.
Thank you very much for your detailed feedback!
Besides the Awesome plan, we also have a very generous free plan that will work seamlessly for new stores, especially for email and widget customizations. Our team has reached out to you to discuss it further.
Please feel free to let us know your goals and we'll be happy to come up with a suitable solution for you.
I had an AWSOME and kind customer service rep once named "Thanh". Then I had the same reoccurring issue that I needed help with a month later, and got connected to a woman named "Zineb" who was very dismissive and short with me as if she could care less. Then I asked her a question, and she then asked me to elaborate just so she could send me a generic copy and paste message that didn't answer my question AT ALL (only five seconds later after I elaborated). Just plain rude to me. Not sure what her issue was. It's almost as IF she had her hopes of catching me trying to verify a fake review because she immediately asked me for proof as if I was lying when Thanh never asked that.. instead, Thanh was just very helpful and kind... . I was trying to verify a REAL customer review... which isn't something that's automatically done, you have to reach out to them to help you do that every single time.
Great customer support.
However, it was no good for us as they don't allow you to change star shape from rounded to hard edges. So it has a pretty cheap look and feel to it. Perhaps good for dropshipping stores but not higher end products.
Updated. Did not have a good experience w/ their support. They tell you if your reviews are real or not and make you prove it, which isn't cool considering their agents are random people overseas with no authority or eduction surrounding your company history. Will give them a couple more stars becuase they reached out and tried to help. The interface is decent at least.
Thank you for letting us know about your issue and sorry for the frustration.
Judge.me prides itself on being a trusted review platform and we have a strict authenticity policy. We automatically verify reviews based on detecting historical order information from Shopify, and our customer support team will verify reviews collected from other sources (e.g. imported reviews or from the web) as long there is evidence that the reviews are associated with a genuine purchase or order from your store. The process is easy - simply send us a screenshot with the relevant orders. That said, you are free to disable this feature if you prefer (we have also done this for you).
We're sorry to hear that our customer support agents weren't able to address your concern adequately. We do have agents located all across the globe who are well versed on our products and features to be able to provide timely customer support. Our customer support team has reached out to you and we are available to help and will be following up on your concerns.
Look forward to connecting soon!
Customer support is not the greatest. It feels like I'm pulling teeth to get an answer every time which is frustrating. Compared to the support from some of the other apps, its annoying. This should be a simple set up but it's not.
I signed up for Judge.me and immediately had issues with the formatting of the reviews on our PDPs. It is now the third day in a row where they claim to fix the issues, I check later, and the issues are still there or now exist somewhere else. Giving them another chance before I switch to a different app.
Thank you for giving us another chance to work with your store. Our team lead has reached out and will make sure the issue is fully resolved.
Looking forward to continue growing with you!
Not very useful when trying to integrate with Klayvio.... The support team (Van) didn't have much skill and knowledge in the matter. Just kept asking me to review the learning resources. Just kept going back and forth without actually resolving the issue. It's a good app but not when you're trying to integrate with Klayvio....
The app does what it's supposed to do. The support is readily available and very great.
But, honestly, the user interface is VERY bad. One of the worst and most counter intuitive interfaces I have ever experienced.
Settings are scattered everywhere; even the wording of parameters is a mess.
To be honest, I wouldn't use it if I were to open anther store.
Hello, can we hide the judge me reviews on products page when there is No review? It scare customers.
Yes you can hide our widgets when there are no reviews. Our support has reached out to set this up for you.
Excellent app, poor customer service. Need to beg and argue to get a simple task completed. Frustrating experiences.
Seriously we do not prefer any communication further on this matter. Getting one single line of liquid code already need us to send a couple of e-mails, having your CS staff saying No No No No No.
Wish this review section have image upload option so I can show all people the e-mail correspondences we had yesterday.
Founder and CEO of Judge.me here.
Would you like to go on a call with me to discuss your PageFly <> Judge.me issues so we can fully understand your frustration and improve our integration?
Hope to talk to you soon.