Judge.me Product Reviews App

new using the app support been great but the app setup keep having issues that i have to keep reaching out to support

The app works well, and we’ve had helpful agents in the past. But after a recent support request to fix a display issue with review stars, the Judge.me team made theme changes that created duplicate elements on our product pages. When we reached out for help, support flat-out denied touching the theme:

“We haven’t made any changes to your theme code.”

“This falls outside of our scope of support.”

“We recommend you contact Shopify support.”

These statements were repeated over and over—even though the changes had been made by another Judge.me agent two weeks earlier, which we had to prove with a chat transcript. Only after escalation did their advanced team step in... and break our live product template entirely, removing titles, descriptions, and buy buttons.

We run a high-AOV business and spend heavily on ads. Losing product functionality for seven hours during peak traffic is not something a $45 refund fixes. We also asked to speak with a supervisor multiple times and were refused.

A senior agent eventually apologized and promised internal changes, but the damage was already done. If you're running a store where uptime and reliability matter, be careful: Judge.me support will edit your live theme code, and if things go wrong, you may be left without real help when you need it most.

Die App versendet eigenmächtig E-Mails an Kunden!!! Bitte aufpassen!!! Der "Autopilot" ist standardmäßig aktiviert und schickt einfach ungefragt E-Mail ab, die möglicherweise noch nicht einmal konfiguriert sind! Auch wenn die App sonst keine schlechten Funktionen haben mag, haben wir uns so sehr darüber geärgert, dass wir sie vorerst nicht weiter benutzen möchten.

Very basic free feature set.
Something as simple as changing what product a review is associated with is not possible (requires reimporting reviews or contacting support ). A page show casing your reviews, not possible. Review import is basic and sometime delayed with when reviews actually post.

As with most money hungry Shopify apps, the juice is not worth the squeeze.

We are downgrading our review from 5 stars to 2 stars after several years of use, as this rating now better reflects our overall experience with Judge.me.

Judge.me is clearly built with good intentions. The interface is clean, the app is easy to use, and customer support is responsive, human, and available 7 days a week. On that front, nothing to say — the team genuinely tries to help within the limits of how the product is designed.

However, we are now facing a much more serious concern:
we are starting to doubt Judge.me’s ability to reliably fulfill its primary purpose — collecting reviews.

We have a significant number of POS sales, with real human interactions and customers who are genuinely willing to leave reviews. Even accounting for the usual delay between a purchase and a review, the gap we are seeing is far too large to be considered normal. At this point, we are no longer talking about optimization — but about trust in the system.

A reminder system that works against review collection

The core issue is the reminder logic.

Reminders are not sent if the initial review request email is not opened.
This rule is:
• counter-intuitive,
• poorly documented during setup,
• and discovered only after investing a lot of time configuring reminders.

In real-world scenarios — especially with POS customers — many people:
• see the subject line but don’t have time to open,
• miss the email entirely,
• or intend to come back later.

These are precisely the cases where reminders are most useful.
Instead, the system prioritizes reminding people who already opened the email and chose not to act — which statistically makes far less sense.

The result: a carefully configured reminder system that simply doesn’t trigger in many real-life situations, leading to an artificially low review rate.

Needing to rely on an external tool like Klaviyo only to compensate for this design choice is not a reasonable solution. At that point, it may be more efficient to invest in another review app altogether.

Growing concerns, not an isolated case

After investigating further, we realized that we are not alone in experiencing unusually low review rates despite having many orders and correct setups. This reinforces our concern that this is not just a configuration issue, but a product design problem.

Additional issues
• The “All Reviews” page significantly hurts performance, especially on mobile, with poor LCP, TBT and CLS scores — which is a real SEO and Core Web Vitals issue.
• There is still no way to create dynamic collections based on:
• most-reviewed products,
• best-rated products,
• or recently reviewed products.
• Custom questions are displayed raw and often dominate the visual space, while written reviews — which require real effort from customers — become secondary. Summarized insights (e.g. “99% of customers were satisfied”) would be far more useful and less intrusive.

Final thoughts

Judge.me remains a well-intentioned app with strong support, but good intentions and nice UI are not enough if the review collection mechanism itself is flawed or overly restrictive.

For a review app, collecting reviews is not a secondary feature — it is the product.
Right now, too many key decisions work against that goal, and that’s why we can no longer confidently recommend it as a reliable long-term solution.

While the app itself is reliable and well integrated, the customer-facing emails are not usable. The new “smart” template allows only minimal styling and offers no control over margins, padding, or spacing between blocks. As a result, a medium-sized logo and the first line of text take up nearly 50% of the screen, which is frustrating for recipients. Although the older custom template still exists, it’s only applied to review requests and reminders. All post-review notifications are forced to use the smart template.

Additionally, there is still no support for separate logos in light and dark mode—something that should have been implemented years ago.

Integration to display reviews on Google doesn't work. Been going back and forth with judge.me and Google for a few months, judge.me says that everything is fine and Google says that's something is missing in the data.

great and super fast support. Solved my issues immediately. Thanks guys :)

edit:
what seemed to be good changed into a nightmare. We have to check manually which vouchers have actually been created, since the app is buggy with that functionality according to support. Worst thing is, our customers come back to us saying they cannot use the vouchers

I want to love it but its glitchy and a number of things don't work well. Changing settings does not seem to have an effect, I had to get tech help to change code to get things to work and I will have to do so again with a new theme update likely.

A Disappointing and Frustrating Experience.

I encountered several bothersome bugs in the template editor. The most frustrating issue is the what you see is not what you get problem, where the live email does not always match the preview in the editor. This makes it impossible to trust the tool, forcing you to constantly send test emails to verify every change.

Additionally, the customer-facing flow is broken and cannot be fixed. For example, the review page mixes my chosen language with English, and there is no way to edit or correct this. The lack of proper language support is a major flaw.

Finally, the support was mediocre. I lost my patience after a few hours of trying to get help, and I don't feel they will provide a timely solution. Due to these unresolved issues, I am looking for an alternative.