Judge.me Product Reviews App
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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I took this app off,because you must add another app,and even still,it won't,and it messes up you site,,then the guy sends me a e-mail,begging me to call him,this is a scam,his friends and family must be the ones leaving great reviews,Don't waste your time,find something else. Shopify is working hard to find guys like this,and get them off the platform... If your app is so good,why do you have to have to apps,and one of them my be a app that you have to buy.seems like you would only need one. It is not the customers fault,if they don't take much time with your app,I realized,that you want people to buy another app from you,it's called bait and switch ! You say you have 23,000 sites using your apps,but only 1232 reviews,how did that happen? This app,will only let let you be screwed over!
Hi,
Founder and CEO of Judge.me here.
It took you exactly 4 minutes of using Judge.me before uninstalling us and writing this app review, so let me clarify a few points here:
1) You don't need any other app to use Judge.me product reviews. We do have 2 other apps, one for importing AliExpress reviews and one for adding checkout comments, but again, those can be used standalone.
2) Our head of support Leon indeed follows up right away on any bad review. Rest assured we are not begging you for any communication on your part, it's just that there are no email tickets, no chats and no other means of communication from you to us before this app review. Hence Leon called but he tells me you hung up.
3) We don't mess up themes during installation. For most common themes we have fully automated installation, for edge cases and custom requests we have a 24/7 theme concierge. Unique in the business. We can fix any issue you have if you tell us what you are referring to.
4) We have over 23500 online shops actively using Judge.me. While I like to pretend I am a popular and friendly guy, those reviews are not from friends and family. Our app reviews are obviously real, as is the Shopify app store.
5) (Added after review update.) No, you do not need any paid plan to use any app. So you can import AliExpress reviews and show them for free, using Judge.me. Please just email or chat with us, much more effective than app reviews and replies as a means of communication.
If you want us to solve any issue you are facing with our app, get in touch please, at any time and via any channel you like. Cheers.
Their native email template editor is extremely outdated and frustrating. It was okay for 2010, maybe, but not nowadays. Emails look super basic, with no upsells, nothing. We wanted to use the Klaviyo integration, but they do not support languages, so you will redirect your French, German, etc., customers to write a review to the default store (English in our case). Amazing no one has taken care of this yet, considering how many reviews and downloads they have and how many years the app has been working. If you don't need much, the app has a free plan with the basics, but if you're serious about your customer experience, scaling, and so on, look elsewhere.
Thank you so much for your feedback!
Our team is working hard to improve our Klaviyo integrations and also our email templates. We will let you know as soon as the localization is available.
In the meantime, our support team has reached out to work with you on setting up the complete email flow using our native email template. Hope it helps!
Thank you for taking the time to leave a review. We're sorry to hear that your experience didn’t meet your expectations. Our team has reached out to you to understand more about what went wrong so we can fix it together. Hope to connect soon!
Thank you for your review. We're sincerely sorry to hear that you didn't have a good experience with our agent. We have made sure that this agent is aware and will react more professionally. In the meantime, our team lead has reached out to you personally to help with the request. Looking forward to resolving this soon!
Thank you for your review! Upon checking the conversations, it seems that you're having issues migrating back to our review requests. Since the event was already sent, there's currently no easy way to resend these requests using our template.
Having said that, our team leads have been trying to find a solution and have reached back to you at the email of your preference to discuss the result. We'll work with you on this issue and make sure everything runs smoothly.
Thank you for your feedback. We noticed that you left a 1-star review without additional comments. We’re sorry to hear that your experience didn’t meet your expectations, and we'd love to learn more about what went wrong. Our team has reached out to you via email. Please reply to us anytime and we'll address any concerns and make it right.
Thank you for taking the time to leave us a review. We’re sorry to see that your experience wasn’t as positive as we strive for ad we'd like to understand what went wrong. If you’re open to sharing more details, please reply back, and we’ll do our best to resolve any issues you may have experienced.
Thank you for taking the time to leave us a review.
We appreciate your feedback and would like to understand more about your experience. Our team has reached out to you directly. If you could provide us with additional details, we'd be more than happy to address any concerns you may have.