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- The support is great and they are there for you all the time. - There are some limitations in send out's of emails (both automatic and manually), the system isn't super smart. We've had judge.me for about 1 month now and overall we're happy with it.
Great online support, very fast response at 11pm. I was able to find many of my products with great reviews to add to my site
Good, easy to use app. Had an issue with some of the photo reviews and the support was excellent - very quick to reply and resolve the issue
Quick and responsive to support tickets
Estou usando o plano gratuito e até o momento estou fazendo teste. Espero que ele atenda as necessidades.
Customer support has been very responsive and helpful. Happy we installed this app. Functionally, there are some things that would make it better and I hope you continue to develop the app. It would nice to be able to program app to send a different version of the review request for the 2nd and 3rd reminders instead of only being able to send the same email(s) to everyone. I have had some problems with text formatting in the request emails. Again, great customer service.
Ok so I have to say that I had started HATING this tool. And the reason for that is the interface, which is NOT intuitive AT ALL. (still isn't)
BUT, I pushed through, and they've got two things that they did better than anyone else :
- AMAZING customer service and technical support, almost 24/7
- access to A LOT of features
- For a fraction of the price competitors charge
If you can hire a UX designer and fix that first horrible pain point, you will have a killer app. Structure and group the features better, have a better on boarding process.
Thanks again
The app works well and the support team resolved my few problems very quickly. But I would have appreciate more design options for the review widget and the request e-mails.
great app very helpful and useful with many detailed items that can help your business great support system
Great customer service, Even though I did not have all the future I was looking for in the app, they were able to get me a refund.