Judge.me Product Reviews App
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This is literally a nightmare. This app will cause you so many issues.
1. Your reviews will lose “verification”
We used the app for a long time. It was very limited, so we decided to migrate away. Now we wanted to migrate back, and almost all reviews lost their “verified” status because of this app. Even the native app wouldn’t approve reviews originally collected through their own system.
2. Completely messed up coding and customization
The app claims they provide full customization. Their templates are extremely poor, so we requested a basic, minimalistic widget. We waited 3 days while support kept saying the same thing: “we escalated it” and “we’re doing everything possible.”
When they finally completed it, we ended up with both the old and new widgets showing on product pages at the same time. Collection reviews became impossible because it constantly showed JavaScript support errors.
3. Support provides false promises and doesn’t react properly
We reported the issue as urgent to understand what was happening, but customer support was completely useless. First they said everything would be resolved within 2 hours. Then they claimed the issue was affecting all websites using the app and had been escalated. After that, they told us everything was fixed — while the exact same issues were still there. No one cared to actually investigate or resolve anything.
I have honestly never seen a more unprofessional app that creates this many problems, damages your brand image, and causes you to lose money.
We’re sorry to hear that your experience was so frustrating.
After receiving your feedback, we conducted a thorough review of the concerns raised. During that process, we identified and resolved a widget-related issue, removed duplicate reviews created during a manual import, and performed a detailed audit of your review data and verification statuses.
Our investigation found that review verification statuses were not altered during the uninstall, migration, or reinstall process. We also shared a detailed breakdown of our findings and invited you to provide any historical records or screenshots that might help us investigate further if needed.
We understand that migrations between review platforms can be complex and that expectations around verification, customization, and support responsiveness are especially important. While we may not agree on every conclusion, we genuinely appreciate the opportunity to review your concerns in depth and improve where we can.
If you'd like to continue the conversation, our team remains available and willing to assist further.
Serious Unanswered GDPR Questions: Forced "Always On" Tracking & Opaque Data Sharing that remain completely unanswered by the developer.
1. Forced "Always On" Tracking with No Opt-Out The app forces its Shopify Web Pixel into "Always On" mode, granting it unlimited access to customer and business data. Crucially, the native option to switch to the privacy-preserving "Optimised" mode is greyed out and disabled. When I contacted support, I was explicitly told: "Unfortunately, the app pixels cannot be disabled unless [the app] is uninstalled." This directly prevents merchants from complying with GDPR Data Minimisation principles (Article 5) by holding core app functionality hostage and forcing unlimited data access.
2. Contradictory Documentation on Data Collection When questioned about accessing storefront browsing data, their support AI stated: "We collect usage and technical data (like clicks, scrolls, mouse movements, session recordings, page views...) ... Sub-processors include Microsoft Clarity (behaviour analytics), Hotjar (behaviour analytics)..."
A human support agent later claimed these tools are only used on the merchant admin panel.
Update: I have scanned my storefront and cannot currently detect Clarity scripts running on the public site. Therefore it is likely that this only runs in the admin panel
3. Lack of DPO Response I escalated these specific GDPR concerns (including the forced data state and contradictory tracker disclosures) directly to their Data Protection Officer (DPO).
Update: response now received, but core technical questions remain unanswered.
4. Google Shopping API Data Retention Concerns Be aware that their Google Shopping integration does not send reviews directly to your own Merchant Centre. Instead, data is routed to a centralised, pooled resource managed by Judge.me. If your store sells custom products without unique GTINs or global SKUs, matching errors can occur. Crucially, disconnecting this API does not automatically delete your catalogue data from their pool; you must manually submit a formal request for erasure under GDPR Article 17.
Summary Until the developer unlocks the "Optimised" privacy setting, I cannot recommend this app for merchants who value GDPR principles of data minimisation.
Updated: 2026-07-08
Importation of Reviews is tedious. WARNING: You need to save after 50 or your work won't import. I found the instructions on this process to be very poor.
I like the product grouping feature, which is why I might continue to use the paid product.
widget seems to be installed but latest reviews were not carried over to new Shopify template
Thank you for your feedback.
We were able to connect with you and help reinstall the Judge.me widgets on your new Shopify theme, including the star ratings and the review widget on the product pages.
We’re glad we could get everything displaying properly again, and if you ever need anything else, our team is always happy to help.
Disaster, review are not showing up Brian from the customer service makes me waste my time, spend years to collect the reviews and now all it seems to be lost, avoid at any cost.
We’re really sorry to hear about your experience, we understand how worrying it must feel when reviews seem missing.
After looking into your case together, we found that the issue wasn’t with your reviews being lost, but related to how Google Product Ratings was set up across your two stores, as well as the Product Ratings program not being fully activated on Google’s side.
We’ve since helped align the product data and submitted the necessary setup for Google Product Ratings, and we can now see the majority of your reviews marked as “ready to serve” in your Google Merchant Center.
At this stage, we’re just waiting for Google’s final processing/approval, which is unfortunately outside of our control.
Your reviews are safe, and we’re here to make sure everything displays correctly once Google completes their side.
The "external forms" background that users see is the most hideous color I've ever seen. My eyes are so offended by this color I would never leave a review on anything with this. Seriously they are using this color "rgb(197, 247, 240)" just pick a neutral grey that works with 99% of websites.
Thank you for your honest feedback, we definitely hear you on this.
The default styling of the external review form is something we’re actively working to improve, and your comment highlights exactly why this matters. We agree that it should feel neutral and fit naturally with any store’s branding.
The good news is that we’re already working on adding more customization options, including the ability to adjust colors, so merchants can better match the experience to their brand.
We really appreciate you calling this out, feedback like yours helps us prioritize the right improvements.
Why am I seeing this code in settings_data.json when the app is not installed.
"14060646107696862457": {
"type": "shopify://apps/judge-me-reviews/blocks/judgeme_core/61ccd3b1-a9f2-4160-9fe9-4fec8413e5d8",
"disabled": false,
"settings": {}
},
Thank you for raising this and for taking the time to discuss it with us in detail.
To clarify, the Judge.me app itself was fully uninstalled and is no longer running on your store, no Judge.me scripts, assets, or API calls continue loading after uninstall.
The reference you found in settings_data.json is a non-executable theme configuration entry related to app blocks used by modern Shopify themes. While the app functionality is removed, these inactive configuration references can sometimes remain in theme files until the theme configuration is refreshed or rewritten.
We’ve shared cleanup steps privately and also discussed the behavior with you over the phone. We completely understand your concern from an IT best-practice perspective, especially around clean uninstall expectations and SEO validation, and we appreciate the detailed investigation you’ve been doing on your side as well.
We’ll continue following up with you while you review this further.
We've used Okendo for the past 5 years and recently switched to Judge.me. During the migration process, Judge.me indicated that I could import my existing reviews from Okendo, which I successfully did.
Now, I need to sync those reviews with Google Merchant Center, but Judge.me is telling me that my store needs at least 50 eligible product reviews before they can send a product review feed to Google Shopping.
The problem is that I already have around 300 reviews from verified buyers, complete with real names, email addresses, and purchase history. Google Merchant Center itself recognizes these imported reviews as verified reviews.
If Google considers these reviews valid and verified, I don't understand why Judge.me is classifying them as ineligible. This limitation was never made clear during the migration process and has made the transition much more difficult than expected.
Unfortunately, this experience has been disappointing, and I cannot recommend this app based on my experience.
Thank you for taking the time to share your experience.
We're sorry that your migration didn't meet your expectations. We completely understand how frustrating it is to import a large number of genuine customer reviews and then discover that they aren't eligible for Google Product Ratings.
To clarify, this limitation isn't based on the authenticity of your reviews. It relates to the eligibility requirements for Google's Product Ratings program, which determine which reviews approved aggregators like Judge.me can submit. Unfortunately, imported reviews from other platforms aren't eligible for inclusion in the Google Product Ratings feed under those requirements.
We also appreciate your feedback that this wasn't clear enough during the migration process. We've shared it internally so we can improve the experience and better set expectations for merchants migrating from other review platforms.
We've reached out by both email and phone to explain the situation in more detail and let you know that we're here to help with any questions or to discuss the best path forward for your Google Product Ratings setup. Our team will be happy to assist whenever you need us.
原本客服态度是挺好的，但是大多数产品的评论数据都不展示，这个问题提了很多词都不解决或者说解决不了，每次都是推脱，很失望了
感谢您的反馈，也很抱歉这次经历让您感到失望。
我们理解您的挫败感，尤其是在大量评论导入后，前台商品页面上的评分和评论数据未能及时同步显示，而您也为此多次联系我们寻求帮助。
在收到您的反馈后，我们持续跟进了该问题，并已经协助完成了相关修复。目前商品页面上的评论内容、评论数量以及评分展示均已恢复正常显示。后续沟通中，我们也协助处理了其他相关问题，并确认系统运行正常。
对于处理过程中给您带来的困扰和等待时间，我们再次表示歉意。您的反馈对我们非常重要，也帮助我们进一步改进类似问题的处理流程。
如果后续还有任何问题，我们的团队都会随时为您提供帮助。
Since last month, their system has been malfunctioning. I selected the option to send review invitation emails only after an order is marked as delivered. However, they sent those review invitations before the packages were actually delivered. As a result, my store received a large number of negative reviews from customers.
What is even more unprofessional is that when I contacted them and asked their technical team to fix the issue, they even got my store address wrong.
If this happens again, I do not think I will continue using them. This is an extremely unprofessional company.
We’re truly sorry to hear about this experience, especially given the impact it had on your store and customer reviews. We completely understand how important it is that review requests are sent at the right time, and how frustrating it must have been to see them go out earlier than expected.
We investigated your case and reached out multiple times to continue troubleshooting with you. In some situations, the timing of review requests depends on the delivery status updates we receive, and if those are triggered earlier than expected, it can cause invitations to be sent sooner than intended. That said, we fully understand the impact this had on your business and we’re very sorry for it.
We also apologize for the confusion around the collaborator request, that was not handled clearly on our side.
If you’re open to it, we’d still really like to work with you to review the setup and make sure this behaves correctly moving forward.
