Judge.me Product Reviews App

We’re sorry your experience with Judge.me has been frustrating. We understand that as a busy store owner, you expect the app to work with minimal ongoing effort.

We reviewed your account and found that review requests have been going out to your customers and some have been opened, although they haven’t resulted in submitted reviews yet. We’ve reached out directly with a few ways we can help optimize and automate the setup so it requires less work from you.

We also reviewed your billing and have fully refunded the Judge.me charge on your account.

We appreciate you giving Judge.me a try, and our team remains available if you’d like us to take another look at the setup and help you get more value from it.

Thank you for your feedback.

We were able to connect with you and help reinstall the Judge.me widgets on your new Shopify theme, including the star ratings and the review widget on the product pages.

We’re glad we could get everything displaying properly again, and if you ever need anything else, our team is always happy to help.

We sincerely apologize for the experience you had here.

We completely understand how concerning it must have felt to see review request emails sent before you had the chance to fully review and customize the template yourself. After investigating the situation together, we confirmed that the emails were triggered when the manual request campaign was started while the default template was still active.

We’ve since connected directly with you by email and phone to work through the next steps together.

Your feedback has also been shared internally with our Product & Design teams, because we agree the setup flow should make this behavior much clearer and safer for merchants handling large customer lists.

We truly appreciate the opportunity to continue working with you on resolving this properly.

Thank you for your feedback, and we're sorry for the confusion regarding the billing.

After reviewing your account, we found that the subscription continued after the free trial ended and remained active until the app was uninstalled, at which point it was automatically cancelled. We've confirmed that there are no active Judge.me subscription charges remaining on your store.

We've also reached out to you several times by email and phone because we'd be happy to help resolve the billing concern, including offering a refund where applicable. Unfortunately, we haven't heard back yet.

If you ever decide to get back in touch, our team will be more than happy to assist and make sure everything is resolved for you.

We're very sorry for the experience you had.

The issue you encountered was caused by an unexpected problem affecting video loading, and we understand how disruptive that was. As soon as it was identified, our development team treated it as a high-priority issue and implemented a fix.

We're glad you confirmed that videos started loading correctly again after our fix. As an apology for the disruption, we also added app credits to your account.

Thank you for bringing this to our attention and giving us the opportunity to resolve it. If you ever need assistance in the future, our team is always here to help.

We’re really sorry to hear about your experience, we understand how worrying it must feel when reviews seem missing.

After looking into your case together, we found that the issue wasn’t with your reviews being lost, but related to how Google Product Ratings was set up across your two stores, as well as the Product Ratings program not being fully activated on Google’s side.

We’ve since helped align the product data and submitted the necessary setup for Google Product Ratings, and we can now see the majority of your reviews marked as “ready to serve” in your Google Merchant Center.

At this stage, we’re just waiting for Google’s final processing/approval, which is unfortunately outside of our control.

Your reviews are safe, and we’re here to make sure everything displays correctly once Google completes their side.

Thank you for your honest feedback, we definitely hear you on this.

The default styling of the external review form is something we’re actively working to improve, and your comment highlights exactly why this matters. We agree that it should feel neutral and fit naturally with any store’s branding.

The good news is that we’re already working on adding more customization options, including the ability to adjust colors, so merchants can better match the experience to their brand.

We really appreciate you calling this out, feedback like yours helps us prioritize the right improvements.