Judge.me Product Reviews , 27,992 則評價
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Stay clear of the Live Chat rep called Dang. He cant understand english and it took me 3 times to explain the troubles I was having with the judge.me app - not good at all!
Had this app for over a year and it only collected 13 reviews a year ago and no more. I upgraded to $15 a month. Still no more reviews collected via this app. All my customers went directly to my website and left their reviews directly. Just a terrible app.
Hi,
Founder and CEO of Judge.me here.
We looked into your situation and noticed the following:
- The review request emails we sent had a 50% open ratio and 10% click ratio
- Buyers who clicked our emails ordered 5 more times at your shop
- You used our multi reviews template, so reviews were left on the product page rather than via email
- There must have been an issue on your page, potentially having another review app installed on the product page or some other conflict.
Our support team has reached out to discuss the issue further privately.
We can make this right and look forward to doing so. Our software is very effective and something went wrong here, which we understand is very frustrating.
Many features seemed good, but then I discovered, and it's a massive, deal-breaking BUT...If a customer unsubscribes from receiving reviews request etc emails via judge.me from a PARTICULAR store, then they are unsubscribed from ALL stores. A person should be unsubscribing from receiving requests from a particular store only. If I knew this I would never have joined the paid plan. Surely this can be resolved?! Who in their right mind would pay for such a system...
My account hasn't been working for months. I've contacted customer support for help and can't receive any help.
Hi,
We're very happy to learn that our support has reached out and resolved your issue.
Please feel free to let us know in case any other problem arises. Our support team will be there to help 24/7!
Update 3.1.2021 this app continues to be a problem. I have contacted support because of unused Javascript on my website. Support again has failed to help. I am removing this horrible app from my store. Support is terrible! This app is a rip off! I have tried using this app for the last 3 months and I am not happy at all. Chat support is not helpful. The google review feed data is not correct, google emails me weekly that my review feed data is WRONG. It is missing the brand name, and all product sku's are sent incorrectly. I have sent many messages, without any resolution to my problem. Not to mention, I am not even able to upload reviews manually CSV or XLS. This a waste of $15 a month!
Hi,
Founder and CEO of Judge.me here.
Sorry for the bad experience.
We're researching what went wrong here and will reach out very soon.
The email review form is not compatible with Outlook. So customers using Outlook as an email client on their computer will receive a broken Star rating form when they receive a review email. It's hard enough to get people to leave a product review; sending them a broken email is not going to help matters. Yes, there is text on the page "Trouble filling out the form? Directing the reader to "Write a review on the web" but again this is another hurdle the user has to jump to leave a review. I recommend choosing a different customer review app that directs the recipient to leave a review on a dedicated landing page, that way you avoid email client compatibility issues.
Hi,
Founder and CEO of Judge.me here.
We have email template settings that are optimized for Outlook. Our support team has reached out to you with the solution.
Hope this helps!
PJ
If you want to allow customers to submit photo they charge $15, that's totally way too expensive based on option they offer.
This app totally not worth the price $15, while shopify plan is $29 they charge for this useless app $15/month
Hi Markozy,
Review photos and review videos are now 100% free :)
Absolutely terrible customer service. We found out after we set it up that no coupons were sent as rewards. We contacted the support, they told us its turned off, we sent screenshot as a proof that its not, they tell us we must have turned it on just now. Yeah right...
So we want to make test review, they tell us to upload review that matches conditions and reward will be sent. So we do that, no coupon is sent. Now they tell us its because it was done manually not automatically. Which nobody mentioned before. So I guess the only option is to wait and pray, and if it won't work this time, again somebody will tell me that we must have turned it off. Actually I should have just uninstalled it and use solution from other company. I wouldnt have wasted so much time and energy with these guys....
The app has slowed down the store by solid 15 points. The customer service will tell you how great and site-speed-friendly their app is - well the tests tell it clearly - the app is slowing down the store by a lot, no matter how great they think their app is. My advice - do a pagespeed test before and after installing the app, and widgets, and you'll see it for yourself.
Another thing - after uninstalling the app, they leave all their code on my website!!! I've uninstalled the app, and my speed score has still not fully recovered from before-installing and now I have to go through a bunch of code to delete whatever they've left. I would give them -5 stars, if I could.
UPDATE: The judge me support has spammed me over the last week literally everywhere. On all my personal and business emails, on forums I'm on, - and telegram, which is based on my personal phone number. How they've managed to find it, I have no idea - but it is a huge invasion of privacy. I really wish there would be a rating below 0 in cases like this. Be careful about data protection when being involved with them, I only gave them my business email, so I have no idea how they've found me on other platforms...
Hi, we definitely can run though any speed concerns you may have and help check and remove any leftover code. After uninstalling our app, we lose theme API access so we cannot automatically remove the code from your theme – this is something that affects all apps on Shopify. We can definitely go over your backend if you share some permissions with us, or if you prefer, walk you through instructions about how you can do it yourself. Our customer support team has reached out to you via the contact info available on Shopify and we are on hand to help whenever you're ready.
Yep same here, 2 stores with two different accounts even though its paid service messed up our facebook page and our store in general!