Judge.me Product Reviews App
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Overall, I like the app, but the review system is far too restrictive and complicated.
I have run into several issues:
* When customers verify their email through the QR code or review request, they are taken to a ChargeMe account page where it looks like they already have an account. This is very confusing for customers. They only wanted to leave a review, not create or log into another platform.
* Merchants have almost no control over reviews. Even small changes, such as anonymizing a customer’s name (changing a full surname to an initial), cannot be done by the merchant. The customer has to do everything themselves.
* The review edit links are unreliable. When I tried to send one to a customer, it never arrived.
* Overall, merchants cannot make even basic adjustments. Everything is locked down to such an extent that it no longer improves security—it just makes simple tasks slow and frustrating for both merchants and customers.
I think the platform is overprotected. There should be more flexibility for store owners to manage reviews and help customers without forcing them through unnecessary steps. Right now, the process is much more complicated than it needs to be.
Thank you for taking the time to leave such detailed feedback.
We genuinely appreciate the balanced review and are glad to hear that, overall, you've been enjoying the app.
We also understand the concerns you raised around the review confirmation flow, merchant controls, and the overall review management experience. Since your review, we've been in touch via email to discuss these points in more detail. Your suggestions regarding the reviewer profile page after email confirmation and giving merchants more flexibility for legitimate review management cases have already been shared with our Product team for consideration.
We're also still keen to investigate the issue you mentioned with the review edit email not being delivered, as that isn't the experience we want anyone to have. If you have a chance to reply to our email with an example, we'll be happy to look into it for you.
Thank you again for your thoughtful feedback. Conversations like this genuinely help us improve Judge.me, and we hope we'll have the opportunity to make your experience even better over time.
Ich habe die App installiert, bin aber jetzt schon auf der Suche nach einer Alternative, da ich komplett unzufrieden bin.
Ja, es ist leicht, die App zu installieren und zu konfigurieren. Aber im kostenlosen Modell kann man letztendlich so gut wie nichts ändern. Mit dem Standard-Betreff könnte ich noch leben, aber dass ich den E-Mail-Inhalt überhaupt nicht anpassen kann, is für mich ein absolutes No-Go.
Ich würde später gerne für die App bezahlen, aber ich bin ein ganz neuer Shop und muss meine Kosten so niedrig wie möglich halten. Das kostenlose Modell hilft mir so leider überhaupt nicht weiter.
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr ausführliches Feedback mit uns zu teilen.
Es tut uns leid, dass der kostenlose Tarif nicht Ihren Erwartungen entsprochen hat. Wir verstehen vollkommen, dass gerade für einen neuen Shop die Kosten niedrig gehalten werden müssen und eine gewisse Flexibilität bei der Anpassung der E-Mail-Vorlagen wichtig ist.
Wir möchten uns auch dafür bedanken, dass Sie uns nach unserem Austausch eine zweite Chance gegeben und Judge.me erneut installiert haben. Es hat uns sehr gefreut zu sehen, dass Ihnen das Design der App gefällt und wir gemeinsam die für Sie passenden Möglichkeiten besprechen konnten.
Sollten Sie künftig Fragen haben oder Unterstützung benötigen, steht Ihnen unser Team jederzeit gerne zur Verfügung. Wir wünschen Ihnen viel Erfolg mit Ihrem neuen Shop und freuen uns, Sie auf Ihrem weiteren Wachstum begleiten zu dürfen.
poco intuitiva
Grazie per il tuo feedback.
Ci dispiace sapere che l’app ti sia sembrata poco intuitiva all’inizio. Abbiamo visto però che nel frattempo sei riuscito a contattare il nostro supporto e che il team ti ha aiutato a configurare correttamente i widget nelle pagine prodotto.
Sappiamo che la fase iniziale può risultare un po’ tecnica in alcuni casi, ed è proprio per questo che il nostro team è sempre disponibile ad accompagnare i merchant passo dopo passo.
Se dovessi avere altre domande o bisogno di ulteriore aiuto, saremo felici di assisterti.
So far not a good experience. I will leave this review on until the issue is fixed. We have an e-commerce platform in CZ and the issue is that our customers get auto-replies and e-mails from Judge.me in Russian or Croatian language instead of Czech. I have already sent a ticket 2 times and so far no fix. Sadly, this makes our store look fraudulant. Thankfully, we are on the free version for now but I doubt that an upgrade would work if the codes are full of bugs in the trial version.
Thank you for raising this, you’re absolutely right that language accuracy is critical, especially for customer-facing emails. We sincerely apologise for the incorrect language appearing in Czech stores. That should not happen.
We have identified the issue in the Czech translation layer and have already implemented grammar corrections in the reply notification email. We are also reviewing the handling of reviewer names in subject lines, particularly considering Czech vocative rules, to ensure the wording is linguistically correct and natural.
We truly appreciate your detailed feedback and corrections, it has helped us improve the translations properly rather than applying a temporary workaround. Our goal is to fix this permanently at the system level so it does not require additional troubleshooting on your side.
Thank you again for your patience and for helping us get this right.
I have been trying out your product to see if I wanted to buy a premium paid version. I just hand wrote 40 emails to existing customers asking for reviews.
I used the link invitation that goes to my own website as it's higher trust for my customers.
A few of them have just reported the link doesn't work. I've tried it and it doesn't consistently for me either. I have lost the chance of good reviews and look incompetent in front of my customers. I'd like you to fix this or I'll go to another app.
Your own internal submit review button doesn't work. Absurd!!!
We’re really sorry to hear about this frustrating experience, especially when you took the time to personally reach out to customers and then ran into issues with the review link and verification. We completely understand how important it is to have a smooth and trustworthy review flow.
We’ve already followed up with you privately and are actively investigating the specific cases you mentioned. In some situations, reviews submitted directly through the storefront widget require an additional verification step (and older orders placed before the app was installed may need manual matching), and we’re working with you to get those reviews properly verified.
Thank you again for flagging this. Our team is here to make sure everything works reliably and to help you collect reviews with confidence.
人工客服服务质量很好，超赞。 app本身不能从本品牌的其他站点选择性同步某些评论过来，一个个需要用sheet上传，非常浪费时间！！！
感谢你的反馈，也非常高兴听到你对我们人工客服的认可
关于你提到的评论同步问题，我们已经通过邮件与您进一步沟通并核查了账号情况。目前你的店铺分组中只包含一个站点，因此暂时没有其他来源站点可以进行评论同步。
如果你确实有多个不同的 Shopify 店铺/域名，Judge.me 是支持在这些店铺之间同步评论的，我们也很乐意协助你完成设置，避免反复使用表格导入带来的时间成本。
再次感谢你提出的建议，这对我们改进产品体验非常重要。如需进一步帮助，我们随时在这里支持你。
incredibly frustrating to navigate
Thank you for your feedback, we’re sorry to hear the navigation felt frustrating. We understand how confusing it can be when things don’t behave consistently.
We followed up with you and were able to clarify how to access the Reviews dashboard from the left-side menu. From our side, the section should always show all reviews, while the reports view is a separate page. That said, we understand you experienced some inconsistency, and we’re keeping an eye on this to better understand what might have caused it.
Not great. not user friendly and helpful with styling. not clear on where the rating can appear and how to do so. the important stuff to a store. y'all feel like a tech company vs human company.
Thank you for sharing such thoughtful feedback, we’re really sorry the setup and styling felt unclear and impersonal. We completely understand how important it is for ratings, widgets, and emails to feel intuitive and professional on a live store.
We’ve already connected with you privately to go through your concerns in detail, including email styling options, widget placement, and Google ratings syncing, and we’re happy to continue walking through everything together at your pace. Our goal is to make Judge.me feel supportive and human, not complicated or distant.
Thanks again for taking the time to explain what didn’t work for you, it truly helps us improve.
Too little language support，AliExpress comment import needs optimization, can only be imported by logging in. Comments cannot be displayed
We have been using the App (paid plan) for months now. Functionality and front end are okay, but the backend literally is unusable due to constant pop ups and spam.
Sad to say, but we'll consider moving on.
Thank you for your honest feedback, and we’re truly sorry for the frustration the in-app pop-ups caused. We completely understand how disruptive that can feel, and we appreciate you bringing it to our attention.
We’ve already reached out privately to discuss your preferences and can disable all pop-ups and promotional messages for your account if you prefer a cleaner experience. We’ve also shared your feedback with our product and marketing teams to help improve how in-app guidance and updates are delivered in the future.
We really value your long-term trust in Judge.me and hope we can make the experience smoother for you moving forward.
