Judge.me Product Reviews , 26,383 reviews

* UPDATE*

Since writing this review, I was directly contacted by the team which was quite sweet. You can tell they really care. I was informed that my concerns were valid and they have actually been working on an updated version of the navigation that will be widespread very shortly.

I was given early access to the new app, and it's so much better! I find it way easier to navigate and you can tell they really listened and addressed the issues with their navigation. And as mentioned, if you are still having a hard time finding something they are available 24/7 to help and I've never waited longer than 1 minute for someone to answer.

Honestly now I don't have any issues at all with judge.me, they're great and I'd recommend them to anyone with a shopify store wanting to add reviews.

***

(Previous review):
Look it's a helpful app and it does the trick for having reviews up on your site, however I do find their app is tricky to navigate even when upgrading to awesome. Customising the look and feel of emails is super confusing and hard to navigate. It seems like their whole layout is outdated and things are poorly organised.

That being said, their customer service is quick and helpful. I just wish they fixed up the app a little bit and it would save users + their staff time by not having so many questions to ask on how to use the thing.

Customer service = great
Review collection/automation = also great
App itself/customisation = not the clearest

TLDR: 10/10 stop driving yourself crazy trying to pick the best review platform to commit your business/Shopify too...Judge.me is it

Judge.me is absolutely phenomenal and fairly priced. When we were first starting out, we spent forever searching for a review platform to commit to as we grew. There are a plethora of verified review services out there, and most of them are convoluted, don't integrate cleanly/seamlessly and are ridiculously expensive; focusing their pricing on large corporations. Not Judge.me.

3+ years and almost a thousand reviews later...we are so glad to have chosen Judge.me! It is as close to perfection as you can get for a platform like this. They allowed easy importing of our original Shopify reviews. The app setup and integration into our Shopify website is easy, quick and doesn't bog down the site; everything looks wonderful. And they are always improving as new Shopify and web development updates come out.

The UI of the app is clean and intuitive for the most part; making managing reviews, request emails and customer support super easy. A really awesome feature is being able to group reviews from different product listings. This is great for bundles/product variations that are a different product listing than the original that has reviews. You can use this to display your reviews on these separate listings so they aren't empty when you already have captured relevant ones on your other listing.

This is all without mentioning that the bulk of our other Shopify and marketing services have seamless integrations with Judge.me. A HUGE kudos to the Judge.me team for building out their software and working with/allowing other devs to create all these integrations. Every time I wonder if a new app (no matter how big or small) will have a Judge.me integration....it always does! Phenomenal.

Judge.me team, I wish you all the best and hope to see you continue to grow and take over the overpriced and convoluted competition!

To build a successful app, it's essential to have not only good programming but also excellent customer service, and Judge.me certainly ranks among the best in customer care that I've ever encountered. I recently encountered a minor issue with duplicate review results flagged by Google Search Console. Upon contacting their support team, they were prompt and readily available. Simply granting access to my theme's code allowed them to resolve the issue in under 20 minutes. I highly recommend this app, not only for its review features but also for its exceptional customer service.

Love Judge.me! Been using it for our 3D filament for YEARS! I think it was one of the first apps we downloaded and we're still using it today. Works great, easy to customize and customer service has been perfect. Sent a message a few hours ago, and received a helpful reply not long ago!

Our store has been using free version and even with that experience has been pretty smooth for integration. Considering converting to paid soon as we start getting more reviews monthly!

Exceptional Service and Expertise from Mohamed at JudgeMe

I recently had the pleasure of being assisted by Mohamed from the JudgeMe customer service team, and I feel compelled to share my exceptional experience. From the outset, Mohamed demonstrated an extraordinary level of dedication and patience, diving deep into the specific issues I was facing with my site.

Over the course of two hours, Mohamed meticulously worked through each problem, combining his deep knowledge of the platform with a genuinely solution-oriented approach. His expertise not only as a customer service representative but also as a Shopify expert shone brightly throughout our interaction.

What stood out most was not just Mohamed's technical skillset, which is impressive on its own, but his unwavering commitment to ensuring that every issue was resolved to the highest standard. It's rare to encounter someone so dedicated and proficient in their role, and Mohamed truly went above and beyond to support me.

Thanks to Mohamed, my site is now running smoothly, and I've gained valuable insights into how to better manage and optimize it moving forward. His assistance was invaluable, and I cannot thank him enough for his time, effort, and the positive impact he's had on my business.

For anyone seeking support from JudgeMe, know that you're in excellent hands, especially if you have the fortune of working with Mohamed. His expertise, patience, and dedication are truly exemplary, making him a standout Shopify expert.

Thank you, Mohamed, for everything. Your help was not just appreciated; it was transformative for my site and my business.

I know there are quite a few review apps out there and I went with Judge.me as it is a tried, true, and highly rated solution. I started with the free plan until I got enough traction to warrant the paid version, which is still very cost effective. Not only has the product been solid and has loads of features, but I had an issue with something displaying that I did not want and Don responded within a half hour at 11PM PST. I certainly wasn't expecting a resolution that evening, but Don took care of it right away. Great customer service and product!

I've been using Judge.me for reviews since migrating from Big Commerce to Shopify in early 2023 and the app is great! Migration was easy, tech support very helpful. Reviews look great and customers love how easy it is to use. I've used Yotpo, Trustspot and TrustPilot and none of them came close to Judge.me! This way better and overall a better value. Gabriela just helped me move all my app customizations over to the most recent update of my Shopify theme and everything looks and works great. Highly recommended from someone who has used review platforms for 11+ years now

Outstanding customer service! I was in the middle of cleaning up my website-adding new products, customizing some product and collection pages, deleting old products, etc. and decided to check my apps to ensure they were all still up-to-date. I noticed Judge.me updated their app so I went to upload the latest version, but I had some issues. It could’ve been because I’m using a custom website template, not a Shopify template, and had to delete the app for reinstallation. It requested my reasoning for the deletion and within 10-15 mins, I received an email from Gena asking if I needed help. She had me back up and going within no time-on a Saturday! I didn’t even have to reach out for help, she reached out to me! That’s great technical support and customer service! Thanks Gena for all your help! I truly appreciate it! It’s hard to find good customer service these days. It explains the reason why Judge.me has a 5 star review. It’s been earned. And, I love the updated version! Keep up the great work!!

Love this App! Thank you guys so much for allowing us to do this, it really helps the website and prevents people leaving false reviews that are not truthful or from someone who did not make a purchase.