Judge.me Product Reviews

Judge.me Product Reviews

by Judge.me

Get product & site reviews (with photo/video) and Q&A

Overall rating
4.9 of 5 stars
Based on 1227 reviews

  • 5 of 5 stars
    97% of ratings are 5 stars
  • 4 of 5 stars
    1% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (3)
  • 1 of 5 stars
    1% of ratings are 1 stars

All reviews

1 - 10 of 13 reviews

Liga Dos Pets

Deixou um código de programação no meio da page dos produtos! Já desinstalei, fiz de tudo e nada de sair!

Good Dog People™

WARNING: I believe there is a security and data breach so install at your own risk. Shopify has been alerted and we're waiting for updates.

Judge.me does not have a collab or staff account with us yet several times they're able to access our theme to make modifications. Each time we put up a request to do slight aesthetic modifications on their review widgets, their developers work directly on live environment and publish modifications live without our review and permission. Our theme was broken twice but we let it pass since it's negligible. But today our cart was entirely broken and no products can be added to cart, which means no transactions can be made. Now we are forced to revert to an old theme which we would lose many of the theme enhancements that were implemented previously. This is very upsetting.

We have no idea what else judge.me has access to our store. We are still waiting for Shopify to update if this is a security and data breach. I'm sharing this so merchants know what they're signing up for. Install at your own risk.

Developer reply

August 5, 2019

Hi,

Founder and CEO of Judge.me.

Let me clarify a few things:

1) Our app indeed gets app permissions to edit themes. It's how we do our almost instant support that gives us so many five star app reviews. Staff accounts are limited, take time to create, etc. We automated that support issue away.

2) If we've broken your cart, we're very sorry for that. We have a log of all CSS files we accessed in your theme (to do the standard installation work needed for Judge.me) and our CTO is happy to have a look at how to fix your cart. That said, it's highly unlikely our standard CSS changes (mostly semi-automated on our backend, so little chance of human error) caused your cart to break. However, since we no longer have access to your theme since you uninstalled the app, our CTO can not solve the cart issue for you, so for now we will accept this was caused by us.

3) Our CTO will also look into any cart (or other theme related) issue you have, if you'll have us. We've seen tens of thousands of Shopify shop setups over the 5 years we've been doing this business, we can help you solving any Shopify cart issue.

4) Could you please pick up your phone or let us know how you'd like to talk to get this issue resolved quickly? I much prefer to talk human to human to solve these kind of issues, we're good people here and you are too, so we can get this all fixed and more in no time, trust me.

I hope you understand I responded in public. These kind of app reviews can scare our new customers and we do in fact see massive drop is sign-ups right after a review like this.

We unfortunately stopped hearing back from you after earlier rapid communication, so here we are. Please let us know when you want to talk, I am available 24/7. Our team will call me if I am off duty when you get back to us.

Thanks, and looking forward to talking to you soon - and having your cart fixed!

Wild & Free Organics ltd.

Yep same here, 2 stores with two different accounts even though its paid service messed up our facebook page and our store in general!

Melanin Roots

I only installed the app and it brought my website to a crawl. I'm sure there must be some residual files leftover somewhere because it's still a little slower even after I uninstalled.

Update: I was contacted to have the residual code removed from my website and "analyze" what went wrong. I gave them staff access to only remove the code and not analyze anything. I had to follow-up with them to be sure it was removed so I could remove staff access to my website. I was told it was done but I noticed my website was still lagging. I'm not an idiot so I did a search for the code and noticed that it is STILL there. BEWARE of the apps you install and "developers" you give access to your website.

ortichshop

Useless instructions. I can code in liquid, HTML, CSS. What I can't do, because I don't have the time, is to find a basic set of instructions to get this app up and running. 30 seconds+ to find something. Nope, not me.

RPM MOTORSPORT LTD.

Used them for 3 months everything was working great until we used them for our second store. There was a MAJOR CROSS REFERENCE between both stores and both stores now have the wrong information. Super disappointed since this is a paid service, do you guys not want to expand? did you not think of 2 store owners having this problem? our Facebook page is messed up and i can keep on going, will be uninstalling the app and looking else where. What a shame!

Cappa Bags

The app is very slow. If you have to manage several reviews I can not recommend this app. It totally annoying. I sit here for 3 hours just to VIEW 100 reviews in the app. DO NOT INSTALL THIS APP!!!

Protech Dental

not good. if you uninstall the app, the review column will still there.

Vigozon

Worst. I uninstalled this app but still files remain there.

Coinmagic

stuped app doesn't allowed you to delet it and everythig needs payement even language changing go hustel somewhere else

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