Overall rating Based on 1733 reviews
Ok so I have to say that I had started HATING this tool. And the reason for that is the interface, which is NOT intuitive AT ALL. (still isn't)
BUT, I pushed through, and they've got two things that they did better than anyone else :
- AMAZING customer service and technical support, almost 24/7
- access to A LOT of features
- For a fraction of the price competitors charge
If you can hire a UX designer and fix that first horrible pain point, you will have a killer app. Structure and group the features better, have a better on boarding process.
I am happy with the app, although I had a little trouble manually uploading reviews, but this led me to contact customer service which I was very impressed with. They were very attentive, always responded quickly, and helped us work through multiple little problems to get the reviews uploaded as soon as possible. What is left to be desired in the app, they make up for in great customer service.
very good application with a customer service listening with a good responsiveness to answer I recommend
After a little friction accomplishing a complex task, we got ahold of one live chat rep that really helped us out and restored faith in the app after almost losing it completely. Thanks Leon!
the automatic import from stamped.io was not entirely smooth but the support was excellent and they retrieved my reviews an allocated them to the correct products in a matter of minutes.
Solid interface and the support got my store fixed in about 15 minutes.
After some first issues, looks good and works good. Support answer very quick and developer fixed super fast.
This app is easy to use and install, but I'm disappointed that you have to upgrade to the $15/month plan to customize emails. It's super important to be able to communicate with your customers in your own brand's "voice", but I just simply don't need all of the other fancy options in the paid version. Perhaps this app's developer could come up with a middle tier with a lower cost that would allow you to just customize the emails.
Excellent review app and the best value of any review app in the shopify app store. Numerous integrations, reminders, tons of features. Paying a fraction of the price of Yotpo and Stamped for nearly the same features.
My only knock is that their shop level reviews need an overhaul. Currently they are treating shop reviews exactly like product reviews. Have had confusion from customers who will leave product reviews in the shop section by accident.
I like a lot the app for all the features it offers and the price which is quite competitive compare to the other apps we can find on the market. And I have tested a lot of them!
I take out one star because of the complexity to set-it up as we really want it to be.
But the support is amazing. They really took time to change the code for me in order to have it exactly the way I wanted. Thanks a lot to Hasan and Francisco for the great help. Your help is the reason why I chose to stay with you versus moving on with another app review.
As a summary:
App functionalities = 5 stars
App user friendliness = 3 stars
Customer Service = 5 stars