Judge.me Product Reviews

I am using the free version of the Judge Me app on our Shopify store. I love that Judge Me automatically forwards emails to our customers (which I have been able to customise) to remind them to write a review for the product they have purchased. We get a good result from these emails with over 50 verified reviews to date. I have found their customer service to be helpful on the few occasions I have needed to contact them.

To build a successful app, it's essential to have not only good programming but also excellent customer service, and Judge.me certainly ranks among the best in customer care that I've ever encountered. I recently encountered a minor issue with duplicate review results flagged by Google Search Console. Upon contacting their support team, they were prompt and readily available. Simply granting access to my theme's code allowed them to resolve the issue in under 20 minutes. I highly recommend this app, not only for its review features but also for its exceptional customer service.

* UPDATE*

Since writing this review, I was directly contacted by the team which was quite sweet. You can tell they really care. I was informed that my concerns were valid and they have actually been working on an updated version of the navigation that will be widespread very shortly.

I was given early access to the new app, and it's so much better! I find it way easier to navigate and you can tell they really listened and addressed the issues with their navigation. And as mentioned, if you are still having a hard time finding something they are available 24/7 to help and I've never waited longer than 1 minute for someone to answer.

Honestly now I don't have any issues at all with judge.me, they're great and I'd recommend them to anyone with a shopify store wanting to add reviews.

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(Previous review):
Look it's a helpful app and it does the trick for having reviews up on your site, however I do find their app is tricky to navigate even when upgrading to awesome. Customising the look and feel of emails is super confusing and hard to navigate. It seems like their whole layout is outdated and things are poorly organised.

That being said, their customer service is quick and helpful. I just wish they fixed up the app a little bit and it would save users + their staff time by not having so many questions to ask on how to use the thing.

Customer service = great
Review collection/automation = also great
App itself/customisation = not the clearest

Love Judge.me! Been using it for our 3D filament for YEARS! I think it was one of the first apps we downloaded and we're still using it today. Works great, easy to customize and customer service has been perfect. Sent a message a few hours ago, and received a helpful reply not long ago!

Exceptional Service and Expertise from Mohamed at JudgeMe

I recently had the pleasure of being assisted by Mohamed from the JudgeMe customer service team, and I feel compelled to share my exceptional experience. From the outset, Mohamed demonstrated an extraordinary level of dedication and patience, diving deep into the specific issues I was facing with my site.

Over the course of two hours, Mohamed meticulously worked through each problem, combining his deep knowledge of the platform with a genuinely solution-oriented approach. His expertise not only as a customer service representative but also as a Shopify expert shone brightly throughout our interaction.

What stood out most was not just Mohamed's technical skillset, which is impressive on its own, but his unwavering commitment to ensuring that every issue was resolved to the highest standard. It's rare to encounter someone so dedicated and proficient in their role, and Mohamed truly went above and beyond to support me.

Thanks to Mohamed, my site is now running smoothly, and I've gained valuable insights into how to better manage and optimize it moving forward. His assistance was invaluable, and I cannot thank him enough for his time, effort, and the positive impact he's had on my business.

For anyone seeking support from JudgeMe, know that you're in excellent hands, especially if you have the fortune of working with Mohamed. His expertise, patience, and dedication are truly exemplary, making him a standout Shopify expert.

Thank you, Mohamed, for everything. Your help was not just appreciated; it was transformative for my site and my business.