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The app works fine - this app company/process is horrible. I tried it, installed it and deleted it before the trial. Typically when this happens, your account is deleted as well. However, mine was not. I have to contact the company to delete and unsubscribe my account - ok. But through the app store there is no way to get a hold of them. I had to go through shopify help to get to them, and i don't even know if i was sent to the correct spot. Really poor process and customer service to make people jump through hoops to try to find you to unsubscribe.
Hi Bigfoot Graphics - We apologize for any inconvenience. As mentioned and evidenced on an email, you uninstalled after the 14-day trial which is why you were charged. We are happy to still refund you. Also, we have a Support page on our main website, www.readytojump.co and also have a Support button on our Jump Dashboards at the very top. That said, we will see how we can best enhance our communication options to make them even more accessible. Have a nice 2024 and please let us know if there is anything else we can do to help.