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I'm pretty new to using Junip, but so far the app has been easy to install, integrate and use in my store. It seems very easy for customers to leave a review and upload their pics as well because I was able to collect several reviews from my first day of installing the app. I'm giving 5 stars though mostly for their customer service. We were worried about the "write a review" button being public ...
Malvina has been an incredible support for our team as we've launched Junip on our site--attentive, knowledgeable, patient, and quick to respond. We're grateful for her top notch customer service and look forward to getting awesome results with this new platform!
Thank you for taking the time to leave a review! Always nice to hear you've had a great experience with our Support team :)
Leah and the Junip team truly exceeded our expectations! When we reached out about transferring reviews between products, Leah immediately understood the financial challenge we faced as a small business. The monthly $29 cost for the feature was a significant hurdle for us, and she responded with remarkable understanding and empathy.
She worked with her team to find a solution that fit our needs ...
Thank you so much for the kind words and for taking the time to share your thoughts! We really appreciate it :)
We really enjoy the ease of this app. It helps our customers easily review our products. Meanwhile it helps us keep our reviews organized!
Glad to hear Junip is helping you stay organized with your reviews ☺️ Thanks so much for leaving us a review!
I reached out to customer services after hours and left them a message with a question. Stuart immediately responded at 10:00 at night and answered my questions and helped me right away. The next morning everything was set and I was ready to go. Great customer service. Will continue to use and recommend them.
Thanks for taking the time to leave a review! Glad to hear you had a great experience with our customer support :)
I would recommend, but I do not like that a customer has a 2 step process to leave a review. I do not believe they should have to go back to their email to confirm that they want to leave a review - otherwise, the review will not display on your website. Problems exist like them not being notified by their email provider, not wanting to think about it after submitting, or simply not receiving the ...
Hi James! Appreciate you providing this feedback, totally understand where the concern comes from. Our review verification process only applies to reviews submitted manually ...
Everything we need in a review app plus an amazing team behind it! Malvina and team have been super helpful at every stage from implementation to post deployment to keep optimised.Thank you!
Love it, easy to navigate & my customers actually use it too
Thanks for leaving us a review! 💫
Solid, easy-to-use platform to implement with a great customer UX. has pretty much all of the features you'd want right outta the box and a very helpful support staff that is very willing to work with you to solve any problems that may arise!
Thanks for the kind words! 🙏
Super easy to use, did not feel overwhelming, seamless integration to my shopify store.
Would absolutely recommend!
Glad to hear you've been enjoying using Junip! :)