Junip ‑ Product Reviews App

After trying a couple of other big name review apps we landed on Junip. It's the most simple to use for us and our customers with a clean interface and plenty of options for integrations. We've found our solution!

Junip have created one awesome review platform! We were quoted over £400 a month to implement Trust Pilot on our website. With the pricing options from Junip - it's a no brainer!

Likewise, we've spoken with other e-commerce brands who have implemented Yotpo and they've accrued hefty developer costs to implement & integrate on their Shopify builds. In comparison, we've got Junip up and running in less than 24 hours.

Junip integrates seamlessly on our site to personalise the front end. In the back-end, we've got total visibility to track key metrics and manage reviews.

Stuart & the team take customer support to the next level! They've gone out of their way to help us get up and running and they respond to support queries in MINUTES. I'm excited to see the features they'll roll out next on Junip.

I'm giving this app a lower review because it is missing something that is critical to my needs, not because the app is not good otherwise. It simply won't work for a store like mine.

Functionality was good. But then we started getting complaints from customers who were worried about the way Junip was displaying their names on reviews. Junip is only able to display full first name and last initial. For customers with unique first names this was leading to concerns about being "outed" in a public forum.

I reached out to Junip support to find out how to change the name display to first and last initial, a convention which is standard in other review apps. I was told that they were not willing to make changes to the way names display at this time. We are in a more sensitive market, and this makes the app unusable for us, and I believe other merchants may wish to know of this limitation prior to investing time and money setting up Junip.

Very easy to set up! Setting up the email campaign was literally two clicks as well, they also have a free plan which is great for businesses that are starting out.

Just what we needed. Great support and a great app. Special thank you to Marcus on the support team. Very swift in responding and we're loving our experience to date. Thank you!

I can't remember if I had an issue with this app, but I ended up going with another app that I was already using. I am leaving this review based on their customer service. Very kind, friendly and understanding. There were some misunderstandings from another developer, which Stuart advised very kindly. I have no doubt this is an amazing app, but certainly their customer service is enough to make me want to come back again. We need more people like Stuart. Wishing them much success.

We have been using another review app since we started and over time the app got more expensive and metrics related to reviews have been subpar. Been meaning to switch to a different review app but it's been on the back burner because of the amount of work that is required. However, Junip made it extremely easy to switch with their white glove onboarding support. Malvina in particular has been tremendously helpful to migrate from the old app and configure Junip to our specific needs. We could not have asked for a easier onboarding process, time will tell if Junip can deliver better performance but we are extremely confident in the team.

Wow! These guys are great! Price was what got me to try them, but the product and especially the customer support was way above and beyond. A shout out to Marcus, your service was prompt, courteous and extremely helpful during install. Couldn’t have done it with you!! Steve B

The UI for managing your reviews/flows is easy to navigate yet comprehensive enough for what you're trying to achieve. Also their support team is super responsive and helpful with answering any questions. The pricing is also very reasonable for the features provided. I can't recommend them enough!

This is an awesome app. Very easy to use and looks super professional. I will be recommending them to my colleagues. Also, the support was super responsive and fast!