Junip Product Reviews App & AI

Junip Product Reviews App & AI

Reviews (962)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
    902
  • 5% of ratings are 4 stars
    45
  • 1% of ratings are 3 stars
    11
  • 0% of ratings are 2 stars
    3
  • 0% of ratings are 1 stars
    1
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, modern interface, and seamless Shopify integration. They highlight its robust features like automation and efficient review management, which boost customer engagement and trust. The responsive customer support and customization options enhance user experience and align with store branding. Additionally, its integration with platforms like Google and TikTok is beneficial, offering good value even on the free plan.

January 26, 2026

not customer friendly for phones. I sent myself a review email and it is definitely not user friendly and I am positive only a an already dissatisfied customer would go through the hassle of navigating this platform. Email campaign was easy to send

Pepperdem
Canada
About 2 hours using the app
Edited December 23, 2025

it was ok. i am still considering it. -- Updated on 12-23-25: I initially gave Junip 4 stars and noted that I was still testing the platform. After spending more time with it, my experience has unfortunately declined.

Junip sent out over 50 review request emails with little to no response, which was disappointing given the promised engagement. More concerning, the Junip website frequently causes my computer and browser to freeze when I open the dashboard, making it difficult to use consistently as part of my workflow.

Additionally, the sales rep, Marcus, reached out to me multiple times asking me to update my review. That pressure felt uncomfortable, especially since the underlying issues had not been resolved. To add to that frustration, he later placed an order with my shop but did not leave a review himself, which felt misaligned with the repeated requests for me to update mine.

At this point, the performance issues and overall experience do not justify my original rating of 4/5 stars and has been updated to 2/5 stars.

Rochambeau Home Gifts
United States
3 months using the app
September 30, 2025

Haven’t had chance to decide if this is a good app or not

Lomax House
Australia
4 days using the app