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We've had a great experience with Justuno. The company is much more than a tech solution - although the technology is great. The team really works with you in a consultative way and they do everything they can to help you succeed. It's totally different than most of the tech solution companies we've worked with where you pay for the tech and that's basically it. We really enjoy working with the team and value their insights.
Justuno ha sido una herramienta muy importante para nosotros. En Banners, Pop Ups y AI la parte de reglas y de diseño supera por mucho otras de las opciones mas económicas, ya que hemos podido hacerlo de forma muy personalizada, para que la experiencia del usuario sea muy amigable y efectiva.
Recomendamos contratar con la parte de "Professional Services" ya que la atención y servicio de nuestra ejecutiva Marley ha sido EXTRAORDINARIA. Marley ya entiende nuestras necesidades, modelos de negocio y el L&F de la marca y nos ayuda de forma impecable. Si es una plataforma algo cara para nosotros, pero creemos que la personalización de la experiencia y lo profesional que se ve lo vale.
I've been working with JustUno for a few years now. I really like working with Miranda from their team. She's my account rep and always brings a ton of great ideas to the table when we do our check-ins. They have a lot of features, so many options when it comes to targeting your website visitors, I simply don't have enough hours in my day to do them all but there' lots you can do with their app. Definitely worth trying if you are on the fence.
Horrible experience. This app used to work for us, now it is super glitchy.
It will take you hours to build anything custom and even once you get it right it doesn't save! So you do the work 4x over and waste the better chunk of your day.
On top of that, once it is live, it keeps turning itself off for no reason. Which is terrible because I sent out an email and SMS promoting our Halloween promotion. Now customers are calling us complaining that they don't see a discount. I have to check it every 30 minutes to make sure it's still live!
I will give credit to their support team. They have been responsive and as helpful as they can be, just the app itself is terrible.
Don't waste your time or energy.
We’re so sorry you experienced these glitches, it’s an issue that our team has since identified and corrected that was causing your pop-up to not save properly. As for the workflow turning off that was caused by a Shopify discount code being synced that wasn’t the right kind and ran out. We apologize for the extra effort this caused you and understand the frustration. If you’re willing to give us another chance, we’re happy to help you build another promotion.
Justuno has been a great way to improve our conversion rate and email capture. Managed services with Miranda has allowed us to move faster than we had originally planned
JustUno has been a great solution for guiding customers where we want them on our site and capturing leads. I especially enjoy working with both Miranda and Travis on some complicated workarounds and special creative projects. They are extremely responsive, knowledgable, and always friendly. :)
We have seen great results and our customers have been taking action thanks to these workflows. Thanks to JustUno team's support and guidance, our pop ups are optimized and effective.
We recently switched to their managed plan and have seen tremendous success not only with the initiatives that our team has ideated, but also appreciate with the strategies that The Justuno team has proactively shared. They are always easily accessible if we have a question or need to make quick changes, and are generally just a pleasant team to work with! Also, the tool is super powerful, which allows us to make even our most complex strategies a reality. Thank you to their team!
JustUno was very helpful in lowering our abandoned cart rate and driving additional revenue throughout the entire website flow. Miranda, my contact there was great. She was super responsive, and attentive and was able to fix every problem I encountered.
Fantastic easy onboarding with Justuno, we got stuck right in and rolled campaigns out almost immediately! We were working with Kelsey and I can't recommend her enough - very supportive and informative.
Justuno has been a great tool for helping us better connect with our customers and improve how we show up online! It’s made a big difference in how we run campaigns and drive results.
Huge shoutout to Miranda and Travis for their incredible support and creativity. They really understand our brand and always find ways to help us improve. Couldn’t ask for a better team.