Justuno ‑ Email & SMS Pop ups , 2 330 avis
Awful. I used this app on a paid plan, have asked twice for them to cancel the plan since they don't allow you to cancel in the app (hate that) and they still haven't done it. What is going on?? Cancel my plan! EDITED: they responded here saying they followed up via email, but never canceled my subscription! Just do what you're supposed to do. This is not rocket science.
We’re sorry to hear about your experience with our app. After checking with our support team, it seems they received your request and responded to you via email. One of our support professionals will reach out to you for any further assistance regarding cancelation. Your feedback is important to us. Thank you for using Justuno.
Thisa pp doesnt show popups on my wesite tried 4 of them nothing works and before it worked for some days ....deleting now as i need fast respond but they take days to reply :/
We’re sorry to hear about your experience with our app. After checking with our support team, it seems they received your request and responded to you via email. We would be glad to help you out with any further issues. Your feedback is important to us. Thank you for using Justuno.
Justuno is a massively overpriced with a confusing user interface.
They also charge for extra traffic to your site even if you're NOT using any pop ups, and require a 30 day notice to cancel, which will leave you holding the bag for an extra payment when you try to leave.
Their VP of Customer Success, Kelsey, made sure to enforce the charges and refused to help in the situation.
You'd think for a company as big as Justuno, they could afford to refund a customer for a month that they didn't use their product, instead of overcharging them on their way out the door.
I would highly recommend a product that is easier to use like Optimonk.
Thanks for your feedback on your experience with Justuno Plus! It sounds like your dedicated strategist, Miranda, has helped you understand areas of improvement for email list growth. We'll pass along the kudos! There's always room to optimize and our A/B testing coupled with advanced targeting are the two levers to pull alongside your strategist. So happy to hear you're having success! We look forward to growing alongside your business with you 🚀
I FOUND IT EXTREMELY DIFFICULT TO USE. I've reached out for help, but no one has ever emailed me back. Horrible experience. Therefore, I've deleted this app to look for something that's more user friendly and has good customer service.
We’re sorry to hear about your experience with our app. After checking with our support team, it seems they received your request and responded to you via email. We would be glad to help you out with any further issues or schedule a product demo.
We’re sorry to hear about your experience with our app. We aim to provide an enhanced product experience to all users. Justuno’s product team has been working on improving the overall user experience. We have many new exciting features being released with our new solution in the next few months. Please contact us if you’d like to get early access to our new solution, and our team will be in touch with you. Thank you for using Justuno.
I wanted to improve the overall popup experience and getting stronger upsell results. but it turned out on a slow onboarding experience, the editor UX is really primitive.
We’re sorry to hear about your experience with our app. We aim to provide an enhanced product experience to all users. Justuno’s product team has been working on improving the overall user experience, including a best-in-class design canvas that allows you to build fully responsive designs, advanced onboarding tools, and a sleeker, modern UI. We have many more exciting feature sets being released with our new solution in the next few months. Please contact us if you’d like to get early access to our new solution, and our team will be in touch with you. Thank you for using Justuno.
We've not had a good experience. We were trying to test out this app with our site but JustUno won't provide any support to help you get it working unless you use a paid version. Why would you pay for an app that doesn't work?
Hi there, sorry you had hiccups testing our app on your site. For all plans, we have 24/7 support via chat and our ticket submission system which are resolved within 24 hours https://social.justuno.com/support-ticket-submission
Outside of our support channels, you can find tips on getting started with Justuno in our knowledge base. Here are a couple of articles on getting started and testing:
App doesnt show up in our store, we have emailed customer service 10 times. The only response we get is that we need to reinstall the app (which we have done already) and that the code is not showing up in our theme. We use a shopify theme and they tell us we need to fix our code?
All other apps works in our store just fine
Hi there, thanks for your feedback! Yuno and Jordan from our support team have reached out and ensured your promotions are up and running. We'll continue to follow up to make sure everything is running smoothly! Thank you for being a Justuno customer 😃
Simply terrible product and customer service. The product doesn't track conversions correctly, even though they say they do. I noticed this six weeks ago, and they still haven't fixed the issue. I paid for Managed Services ($3K per month, after Adrian - head sales guy - stepped in) and mentioned this to my account rep February 11th. It's now March 20th, and there is still no solution. I even contacted the CEO Erik Christiansen on March 6th, and he's like "we're going to fix this".
This company operates slower than a turtle. Don't trust them, and don't pay for managed services, unless you want to lose your shirt.
We are very sorry that your experience fell short of expectations. In most scenarios, our product does track conversions correctly, however, we cannot always guarantee that other plugins will not adversely affect our conversion tracking efforts.
Our team works very hard to provide the support and help every customer needs, and as you are aware, creating custom code for individual technical requests can take time.
In this situation, your request required working with two other companies your business uses to create a complex solution that works from all sides. We realize that waiting can be a frustrating experience, but Justuno values your business and the three companies combined spent this time making sure we provided you with the best possible solution — and not just a quick fix.
Again, we apologize that you were not satisfied with your experience and we hope we can build a stronger relationship moving forward.
Way overpriced and zero customer support. The app itself is super confusing to use. Been with them for many years but looks like it's time to go. I'd love to know who a previous reviewer 'Lioness' found with same features!
Horrible! The app does not even work and when I try to cancel my account I can't even do that. I try to reach out to customer care I can't even get a hold of them. DO NOT WASTE YOUR MONEY ON THIS GARBAGE APP!!
I can understand how frustrating this must have been for you, BergaMet North America. This is definitely not the experience we'd like to provide our customers, but I'm now showing that we were able to get things cancelled successfully. We're sorry to see you go!