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Horrible experience. This app used to work for us, now it is super glitchy.
It will take you hours to build anything custom and even once you get it right it doesn't save! So you do the work 4x over and waste the better chunk of your day.
On top of that, once it is live, it keeps turning itself off for no reason. Which is terrible because I sent out an email and SMS promoting our Halloween promotion. Now customers are calling us complaining that they don't see a discount. I have to check it every 30 minutes to make sure it's still live!
I will give credit to their support team. They have been responsive and as helpful as they can be, just the app itself is terrible.
Don't waste your time or energy.
We’re so sorry you experienced these glitches, it’s an issue that our team has since identified and corrected that was causing your pop-up to not save properly. As for the workflow turning off that was caused by a Shopify discount code being synced that wasn’t the right kind and ran out. We apologize for the extra effort this caused you and understand the frustration. If you’re willing to give us another chance, we’re happy to help you build another promotion.
I've been working with JustUno for a few years now. I really like working with Miranda from their team. She's my account rep and always brings a ton of great ideas to the table when we do our check-ins. They have a lot of features, so many options when it comes to targeting your website visitors, I simply don't have enough hours in my day to do them all but there' lots you can do with their app. Definitely worth trying if you are on the fence.
Using Justuno for our on-site promotions has been a game-changer for our marketing strategy. Their platform seamlessly integrates with our Shopify store, and it’s incredibly easy to launch and manage promotions that truly engage with our audience.
I also highly recommend Justuno's managed services as an option. We’ve taken our promotional campaigns to the next level with their work. Their team is not just responsive and knowledgeable; they bring a level of expertise and innovation that adds significant value to our efforts. The guidance, innovation and creative they provide have helped us not only in executing effective promotions but also in ensuring these are perfectly aligned with our marketing goals and our brand.
Justuno has become a core component of our marketing infrastructure. Their tools and services have empowered us to create compelling, effective promotions that drive engagement and sales. If you're looking to enhance your on-site marketing, I can't recommend Justuno highly enough.
We've been using Justuno self-managed for the better part of the last 7 years, and have been so happy with it. However, moving to Managed Services has been a game-changer for us! We never knew what we were missing, how fully customizable the platform and functions are, what additional functions were available to us that were going unused because we thought they would be too complicated to use, etc. And, to top it all off, our dedicated account manager, Miranda, has been a dream to work with!
Seamless integration with Shopify (we are on Plus), in literally two keystrokes.
There are a lot of marketing add-ons in the Shopify App store, but if you want something that just works, has US based support and customer service, and will be there for you whether you're just starting out/growing, or are a full blown e-comm behemoth, Justuno is the marketing app I'd recommend.
Fantastic easy onboarding with Justuno, we got stuck right in and rolled campaigns out almost immediately! We were working with Kelsey and I can't recommend her enough - very supportive and informative.
JustUno has definitely been the game changer in helping our conversions rise. Miranda is an absolute delight to work with and always has great ideas to further grow our brand. Highly recommend!
Customer service with Brad was topnotch. He walked me through setting up my promotions and answered any questions I had. I'm a noob at this so I had a lot.
Justuno is very powerful, I just teamed up with Miranda from the managed services team and she is AMAZING. I am seeing results each month based on her help with strategies to optimize customer experience on my site. Thanks!!
Thank you for your feedback, and we are glad to learn that Miranda has helped you increase conversions. We at Justuno are continuously in the process of improving our app for an enhanced experience. We look forward to growing alongside your business.
I love it. Easy to use. I have used it for years now. I can easily create pop ups and banners on table top and mobile.
There are many options for customizing rules and design which is great for making maximum from your promotions.
Thanks for your feedback and we are glad to learn about your experience with Justuno. We at Justuno are continuously in the process of improving our app for an enhanced experience. We look forward to growing alongside your business.