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This app is so clunky and bad I dont know how they get away with it. Creating your pop-ups is super antiquated. You change a setting (i.e. font color) and it doesn't show the correct update when it's live on the website. You can move things around on the editor and when it's live, it never respects the updates you made. Such a bad application.
Thank you for your feedback on the platform. Changes not reflecting on your live pop-ups or in the editor are not the experience we want our customers to have. This sounds like a bug and we’d like to hear more about this experience if you’d be willing to share at support@justuno.com.
We've not had a good experience. We were trying to test out this app with our site but JustUno won't provide any support to help you get it working unless you use a paid version. Why would you pay for an app that doesn't work?
Hi there, sorry you had hiccups testing our app on your site. For all plans, we have 24/7 support via chat and our ticket submission system which are resolved within 24 hours https://social.justuno.com/support-ticket-submission
Outside of our support channels, you can find tips on getting started with Justuno in our knowledge base. Here are a couple of articles on getting started and testing:
• https://support.justuno.com/en/getting-started
• https://support.justuno.com/en/kb-search-results?term=testing
having to wait 48h between replies is unacceptable! its 2019 wake up.
Worked fine and now it's the app is bugged.
If someone is replied, please send a real Tech person, I don't need someone who copy paste the articles from the help page.
I started paying for the App a few months ago. I was always logged in under a previous email. That email address has been deleted so I have no way to recover the password or login.
I got an inital response from "Matt" from customer service acknowledging my issue.
Now It's been a few days since that initial response, and I've contacted their support each day and getting no response. I contacted them again yesterday and today and have heard nothing.
I am spending $1,000s on FB ads and I believe an old JustUno popup is popping up, so you can imagine how annoying this is that I can't modify it to correlate with the FB ads.
All I'm trying to do is log in so I can change my JustUno settings, and they have failed to help whatsoever.
Extremely frustrated, hoping they see this and finally fix my issue.
Seems like it would be a great app with a lot of capabilities, but the long wait to get help from their tech support team is unacceptable. I'll probably delete this app and stick with what I've got. It should not take so long to reply to their customers when they have issues.
We’re so sorry for this delay and someone from our support team will be reaching out shortly. This is not the experience our team strives to provide and we apologize for any inconvenience this delay has caused.
The sales team (CHRIS) convinced me that our sales were hurting because we were lacking their services. As a solopreneur running a small business, I was very hesitant as we don’t advertise and, therefore have not a lot of monthly visitors, however, CHRIS convinced me I needed Justuno to increase conversion on my website. I paid for 3 months, of white-glove service- there was no other option for what they were selling me. The first round for Black Friday went well- the banners matched my website and branding and they got everything up in time. No conversions.
Then the white glove service told me they would start working on my Christmas banners and get them going for the first week of December. That week came and went and at the end of the second week, they finally had my banners up 2 weeks too late. Well, guess what? No conversions. I had a meeting arranged to discuss New Year’s strategy but a series of events occurred- my dog needed urgent vet care, then my daughter was admitted to the ICU, etc.
In January, when I emailed them about my disappointment from the last round but still expected my banners for January which I PAID FOR, they cancelled my account and robbed me of one month of services!
I am not one for writing negative reviews, but I feel compelled to share my terrible JUSTUNO experience with other small business owners. DO NOT WASTE YOUR MONEY. THIS TEAM DOES NOT CARE ABOUT YOUR SMALL BUSINESS. THEY ONLY WANT YOU TO SIGN UP FOR THEIR EXPENSIVE 3-MONTH TRIAL TO RIP YOU OFF.
This is the absolute worst company! They are thieves and only care about their big clients while stealing from small businesses! I will NEVER USE JUSTUNO AGAIN AND WILL BE SURE TO SHARE MY EXPERIENCE WITH ALL MY FELLOW BRANDS AT THE SHOWROOMS WE SHARE ACROSS THE US!
We understand you were unhappy with the service you received with Justuno. In reviewing your file we found there was some confusion on what Justuno provided and we attempted to clarify that with you and find where the miscommunication took place. If you would like to continue that conversation please reach out to our VP of support Kelsey who you’ve been emailing with.
You requested we downgrade your account, not cancel, which was done. In fact, your account is still installed and using our promotions on your website now.
We have refunded your last payment in understanding that you feel you did not receive the services you signed up for.
I switched my subscription plan form $49 to $29 and they charged me $49 for two months! They support is slow and unprofessional and I still haven't gotten any reply!
We're sorry you feel that way about your support experience, that's not what we strive to provide our customers. However, you were correctly charged $29 for the month following your plan downgrade according to our dashboard. If you have other issues or this is not what you see reflected on your end from Shopify, please reply to your support email chain.
Thisa pp doesnt show popups on my wesite tried 4 of them nothing works and before it worked for some days ....deleting now as i need fast respond but they take days to reply :/
We’re sorry to hear about your experience with our app. After checking with our support team, it seems they received your request and responded to you via email. We would be glad to help you out with any further issues. Your feedback is important to us. Thank you for using Justuno.
Ridiculously expensive for what it is and customer support is terrible. I wouldn't recommend this app to anyone.
Hi there, sorry you found our pricing model to seem expensive. We provide all features on all plan levels (except our AI features) so that merchants of all sizes can take advantage of our CRO tools at a fair price point. Additionally, our customer service team is available 24/7 and we pride ourselves on providing helpful, actionable service. If you'd like an audit of your account and some guidance on getting setup/customizing your promotions, please contact our support via the chat tool on justuno.com or create a ticket here: https://support.justuno.com/en - we'd love to help!
This is a terrible app, they charged you without notice, and canceling the subscription plan is just a headache!