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Customer support just ignores your questions. App is very limited for certain marketing related activities, you can't even adjust it to your personal needs. (and this was done with a pro subscription)
Hi there, someone from our support team will be reaching out shortly. This is not the experience our team strives to provide and we apologize for any inconvenience this delay has caused.
In the meantime, I'd encourage you to read up on spin-to-win customizations in our support articles as it is actually one of our most customizable offers! https://support.justuno.com/how-to-add-and-edit-a-spin-to-win-plugin
HORRIBLE!
I signed up for the professional service and it was far from it!
There client service rep would miss meetings and come up with horrible designs that were subpar at best. I have requested a refund and canceled but they still charge my credit card month and month. $800 a month
BE AWARE OF THIS SCAM!!
Horrible customer care, I contacted them twice from my Shopify dashboard and they never replied.
I m sorry I have to do this but it reflects the way I feel
Sorry to see you had to leave a negative review, but we certainly understand how frustrating this situation must have been for AsteriaSports. I am happy to report that we were able to get to the bottom of where your request had been sent, and this shouldn't be an issue moving forward. I apologize again for the inconvenience, and if we can still be of any help at this point, please don't hesitate to reach out.
Their billing system sucks.Very Greedy!
worst app ever, watch out for illegal charges. support was helpful, but the app in itself, not great.
Thanks for your feedback on your experience with Justuno. Your account was registering more website traffic than your plan includes which led to the auto extras. We understand that this was frustrating given the traffic discrepancies between Shopify & your Justuno account. Those charges were refunded yesterday as well as a cancellation of your account to prevent future charges.
We came to this app after using OptinMonster, Wheelio and WooHoo. Our email marketing team recommended we try it. We had great success with the other apps, a very high 17% optin rate.
We replicated the settings within JustUno and applied best practices. In 5 day we collected 5 emails! Down from 50+ daily with WooHoo.
Something had to be wrong - so we contacted support. They said everything was setup to best practices.....which made no sense.
The impressions that were shown in the analytics of JustUno did not match the amount of visitors to our website so there had to be something wrong with the settings.
Nonetheless - support was no help.
If you want to cancel your account - there is a button in your account profile but then it takes you to a whole page where they try to sell you on staying with them. At the bottom of the page you have to contact them.
We did a chat and was greeted by a woman who said our settings were not optimal and that was why it did not work. When we asked for suggestions and an outline on how to optimize the settings she said she couldn't help us with that!
So this woman told us duh, it's not working but then wouldn't explain why. It took many more lines to get her to cancel the account.
This was a bad experience, we lost a lot of potential signups and had to spend a bunch of wasted time dealing with them.
We don't care what any other reviews say - steer clear of this app, service and business. We would have been a long time customer but their service is horrible and their product is not easy enough for a high end email marketing agency to setup to be productive unlike many other apps available to do the same thing.....
Sorry to hear that you had a difficult time getting started with Justuno. While we understand the frustration, please understand that we are currently being utilized by countless agencies and organizations of all size, and the vast majority haven't reported the problems that you've experienced. We're sorry that your experience didn't live up to this standard, but we appreciate feedback and it helps us continuously improve our support.
In regards to your comments about analytics shown in Justuno, sometimes we run into issues of 'comparing apples to oranges' between applications, and they sometimes do not mesh exactly. We can assure you that the Justuno stats are accurate, but cannot guarantee that another tech's analytics are (or they might be using different metrics, eg: visitor sessions vs page views). For anyone interested in Justuno terminology definitions, you can visit this article in our knowledgebase: https://support.justuno.com/Justuno-Term-Breakdown
I installed your plugin and I am not able to make the popup work. I've tried to contact the support but didn't heard from them . Please help me sort the issue asap.
Hi there, sorry you are experiencing issues. After checking with our team, it seems they received your request and responded to you but the email bounced. You'll need to whitelist help@justuno.com OR provide a different email address so we can connect with you directly. Here is the message that was attempted to send:
Thanks for reaching out to Justuno support! This issue looks to be due to us not currently being installed on the site. To correct this you should just have to install the Justuno app in your Shopify dashboard following this: https://support.justuno.com/en/shopify-install
If the app is already installed can you try deleting it and reinstalling it as sometimes on the initial install it can fail to add the embed code to the site.
Hopefully this helps! If you still see issues after taking these steps please let us know.
I FOUND IT EXTREMELY DIFFICULT TO USE. I've reached out for help, but no one has ever emailed me back. Horrible experience. Therefore, I've deleted this app to look for something that's more user friendly and has good customer service.
We’re sorry to hear about your experience with our app. After checking with our support team, it seems they received your request and responded to you via email. We would be glad to help you out with any further issues or schedule a product demo.
We’re sorry to hear about your experience with our app. We aim to provide an enhanced product experience to all users. Justuno’s product team has been working on improving the overall user experience. We have many new exciting features being released with our new solution in the next few months. Please contact us if you’d like to get early access to our new solution, and our team will be in touch with you. Thank you for using Justuno.
I'm DIZZY from trying to install this app, there are too many things going on, on the screen. Can you please SIMPLIFY installation, I want a simple app to increase traffic, still waiting to see traffic. PLEASE!
I created a simple test popup ("FREE SHIPPING") just to learn how before doing the whole website.
Yuno checked my work and said its OK after I told them that it simple does not work on Safari and Firefox browsers. It works in Chrome. But for a website store there can be no iffy browser challenges!
PLUS Firefox refused to load the site with the message "The owner of www.justuno.com has configured their website improperly." So I told Yuno about this and he argued defensively I must have the wrong version of Firefox (I updated just now and got same message -- WEBSITE CONFIGURED IMPROPERLY! Yet Justuno makes defensive excuses?
Now they want me to video what I'm doing. Ridiculous.
Find another popup app. I give up on this app and the guys behind it. Ridiculous that it does not work with 2 MAJOR BROWSERS, am so glad I found out before its too late!
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