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We came to this app after using OptinMonster, Wheelio and WooHoo. Our email marketing team recommended we try it. We had great success with the other apps, a very high 17% optin rate.
We replicated the settings within JustUno and applied best practices. In 5 day we collected 5 emails! Down from 50+ daily with WooHoo.
Something had to be wrong - so we contacted support. They said everything was setup to best practices.....which made no sense.
The impressions that were shown in the analytics of JustUno did not match the amount of visitors to our website so there had to be something wrong with the settings.
Nonetheless - support was no help.
If you want to cancel your account - there is a button in your account profile but then it takes you to a whole page where they try to sell you on staying with them. At the bottom of the page you have to contact them.
We did a chat and was greeted by a woman who said our settings were not optimal and that was why it did not work. When we asked for suggestions and an outline on how to optimize the settings she said she couldn't help us with that!
So this woman told us duh, it's not working but then wouldn't explain why. It took many more lines to get her to cancel the account.
This was a bad experience, we lost a lot of potential signups and had to spend a bunch of wasted time dealing with them.
We don't care what any other reviews say - steer clear of this app, service and business. We would have been a long time customer but their service is horrible and their product is not easy enough for a high end email marketing agency to setup to be productive unlike many other apps available to do the same thing.....
Sorry to hear that you had a difficult time getting started with Justuno. While we understand the frustration, please understand that we are currently being utilized by countless agencies and organizations of all size, and the vast majority haven't reported the problems that you've experienced. We're sorry that your experience didn't live up to this standard, but we appreciate feedback and it helps us continuously improve our support.
In regards to your comments about analytics shown in Justuno, sometimes we run into issues of 'comparing apples to oranges' between applications, and they sometimes do not mesh exactly. We can assure you that the Justuno stats are accurate, but cannot guarantee that another tech's analytics are (or they might be using different metrics, eg: visitor sessions vs page views). For anyone interested in Justuno terminology definitions, you can visit this article in our knowledgebase: https://support.justuno.com/Justuno-Term-Breakdown
Great, but could be easier to set rules
can you explain how you communicate free until 5,000 V/Mth to a 15 free day Trial?
We need to discuss about that.....
i LOVE THIS app!!! THANK YUO THANK YU TGANK YOU SO MUCH!
We are loving this app! Has lots of template options and you can customize how it looks on mobile. Has definitely helped to grow our email list.
It isn't an excelente app and for sure it works to get more customers, the only bad thing it is a little expensive.
It's easy to use especially the exit-intent pop-up email capture. For the price it's just well done!
powerful stuff i like it v much. love the instant code generation without requiring custoemrs to check their emails to get the code which may lead to a change of mind. as they say, buying is emotional
Great plan and customer service reply quickly!!
Their design canvas is awesome. I use photoshop and their pop up designer is kinda similar. I tried a few diff apps and Justuno was by far the most impressive. The staff was a big help too when I needed it, very responsive.